Our Resources

Explore our collection of valuable business outsourcing insights, built on Unity Communications’ expertise developed over years of working with some of the nation’s top businesses across various industries.

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Blogs

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What Is the Difference Between Outsourcing and Offshoring?

Companies choose between outsourcing and offshoring to scale and cut costs. But what’s the difference? Proper understanding between outsourcing and offshoring is vital. Explore distinctions between these terms for informed business decisions.

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Enhancing Patient Scheduling with SaaS Outsourcing

Patient scheduling is vital to healthcare success. SaaS and BPO solutions help streamline operations, boost efficiency, and enhance experiences for patients and staff. Discover how outsourcing can transform and optimize your scheduling process.

BPO Learning Hub

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Making the Right Call: Freelancers vs Agencies for Content Creation

Creating high-quality content takes time, effort, and skill—something many busy teams can’t spare. So, should you outsource to freelancers or a BPO agency? Each option has pros and cons. This blog breaks them down to help you choose what’s best for your goals and budget.

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Is It Time to Outsource? Key Moments in Content Marketing

Content marketing boosts brand authority and growth, but many teams hit roadblocks in time, skills, or scale. This article breaks down exactly when outsourcing content is the smart move—so your strategy stays effective, agile, and ready to grow with expert help.

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The Key to Building a Strong Remote IT Support Team

Outsourcing remote IT support offers a flexible, scalable, and cost-effective alternative to in-house teams. This article explores key factors for success, from choosing the right BPO partner to ensuring seamless integration and collaboration.

Technology

What’s a Cloud-Based System and How Does It Work?

What’s a Cloud-Based System and How Does It Work?

A cloud-based system, often known as cloud computing, is a broad term for anything that involves the delivery of hosted services via the Internet.  A cloud can be either private or public. A public cloud sells services to anybody who has access to the Internet. 

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Is VoIP Cheaper Than PBX? Let’s Find Out

Choosing an office phone system is vital for businesses. Despite various communication options, a reliable system is crucial. In the past, landlines were common. Now, PBX vs. VoIP cost defines phone infrastructure decisions, weighing affordability and suitability.

Simple Steps To Set Up A Phone System For Your Business

Simple Steps To Set Up A Phone System For Your Business

Setting up a company phone system may at first appear to be quite intimidating. But the process can be relatively straightforward, even though every VoIP provider has its set-up process. In this guide, we will walk you through the steps to set up an office VoIP phone.