Our Resources

Explore our collection of valuable business outsourcing knowledge, constructed from Unity Communications’ expertise developed over years working with some of the nation’s best businesses in multiple industries.

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Outsourced Help-desk Support - featured image

The Differences Between Call Centers and Outsourced Help-desk Support

Learning the differences between call centers and outsourced help-desk support is crucial. Understanding the difference can help you make better-informed outsourcing decisions. A call center handles your help-desk operations but also covers other business functions such as customer service. On the other hand, an outsourced help-desk service is best for IT functions and technical support.

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Our Definitive Guide to Contact Center Services

Customer interaction is crucial to winning and keeping new customers. It’s instrumental in building customer relationships, boosting profits, and achieving business success. Unfortunately, some companies lack staffing, technology, and resources to enhance customer experience. That’s where contact center services come in. Read on to learn more.

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What Goes Into the Best Call Center Technical Support

A technical support call center provides users with technical assistance over the phone. A perfect example is when a customer calls due to a malfunctioning mobile phone. A specialist will troubleshoot the phone or walk the customer through fixing it. Often, an IT-BPO firm handles such a business function due to its technical expertise.

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10 Real Benefits of Outsourcing Customer Support

Customer support plays a crucial role in business. This function demands customer satisfaction, which is key to business success. Hiring a business process outsourcing (BPO) provider is a viable solution. BPO proves beneficial to companies in many ways. Unconvinced? Here are the ten real benefits of outsourcing customer support below.

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How Outsourcing Can Help Achieve Operational Efficiency

Operational efficiency measures how well your company produces high-quality output despite cost reductions. But as technology advances rapidly, it brings potential backlogs and bottlenecks to your IT department. These factors can impact your staff performance due to, for example, overwork. Explores how outsourced technical support can help increase your business efficiency while reducing resource use.

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