Our Resources

Explore our collection of valuable business outsourcing insights, built on Unity Communications’ expertise developed over years of working with some of the nation’s top businesses across various industries.

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Blogs

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Everything You Need To Know About the Healthcare BPO Process

Healthcare providers are shifting to tech-driven models as patients expect online booking, virtual care, and digital records. Lacking resources, many turn to healthcare BPO to improve patient experience through efficient, innovative support.

BPO Learning Hub

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Unlock Better Campaign Insights Through Outsourced Analytics

Outsourcing email marketing analytics through BPO saves time, cuts costs, and boosts campaign performance. This article shares practical tips to help you streamline your strategy and gain deeper insights. Keep reading to learn how to get started!

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The AI Revolution in BPO: How It’s Redefining Outsourcing

AI is reshaping BPO by streamlining operations, enhancing customer service, and enabling data-driven solutions. This article explores how AI powers transformation in outsourcing, its benefits, challenges, and how firms can harness it effectively.

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Choosing the Right Fit: Outsourcing vs. In-House Remote Teams

Businesses must choose between building in-house remote teams or partnering with BPOs. This impacts cost, culture, scalability, and growth. Each option offers benefits and challenges—deciding depends on your goals, industry, and resources for long-term success.

Technology

What’s a Cloud-Based System and How Does It Work?

What’s a Cloud-Based System and How Does It Work?

A cloud-based system, often known as cloud computing, is a broad term for anything that involves the delivery of hosted services via the Internet.  A cloud can be either private or public. A public cloud sells services to anybody who has access to the Internet. 

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Is VoIP Cheaper Than PBX? Let’s Find Out

Choosing an office phone system is vital for businesses. Despite various communication options, a reliable system is crucial. In the past, landlines were common. Now, PBX vs. VoIP cost defines phone infrastructure decisions, weighing affordability and suitability.

Simple Steps To Set Up A Phone System For Your Business

Step-by-Step Guide: Setting Up Your Business’s Office Phone System

Setting up a company phone system may at first appear to be quite intimidating. But the process can be relatively straightforward, even though every VoIP provider has its set-up process. In this guide, we will walk you through the steps to set up an office VoIP phone.