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Case Studies

Our case studies are a collection of our expertise made manifest in the successful projects we’ve delivered for previous clients over years of experience in custom telemarketing and communications solutions.

Our case studies are a collection of our expertise made manifest in the successful projects we’ve delivered for previous clients over years of experience in custom telemarketing and communications solutions.

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AT&T Case Study

Wireless Provider Market Share

AT&T was fighting a losing battle against Verizon in the Arizona market. Find out more about the team Unity Communications put together to fight off the wireless titan and secure market share for our client.

Wireless Watchdogs Case Study

Absenteeism, Overtime, HR issues, and lack of local talent.

When the support staff began to become thinly stretched, overtime limits and temp staff weren’t enough. Find out how Unity Communications helped bring Wireless Watchdogs out of the red.

Real Estate Development Case Study

After-sales Customer Service

Read about our solution to a common, but serious dilemma: a successful real estate company was declining rapidly due to their lack of customer service capacity and needed help with post-sale and post-lease service.

Lead Generation for Web Design Company

Operations Expansion

Explore our case study about a web design business struggling to find sales opportunities due to staff limitations.

Information Technology Company Case Study

Operations Expansion

After acquiring a large contract, a former IT client contacted us to help expand operations to account for 24-hour call coverage and full-service help desk needs, 7 days a week.

E-commerce Outsourcing Case Study - feature image

Ecommerce Outsourcing Case Study

E-commerce Support Services

An Amazon e-commerce company needed a scalable solution to help with the demands of a growing business.

Insurance Verification Services Case Study

Insurance Verification Services

A leading provider of medical consulting and insurance services need help in their back-office task. With the surge in Covid-19 cases and staff struggle to accommodate all the work, Unity Communications provided the help they need in time.

Outsourced E-commerce Customer Support Case Study - Featured Image

Outsource E-commerce Customer Support Case Study

Inbound Customer Service and Sales

A private equity company that manages well-known amazon brands need help in handling sales calls, product inquiry, order tracking, and after-sales service. Unity Communications was able to onboard and assume operations. After 90 days, the company reached its daily metrics to respond to customer requests, returns, and note a significant improvement in customer satisfaction

Outsourced Administrative Support Case Study

Outsourced Administrative Support Services

An e-commerce company specializing in Arts and Crafts needed help in managing administrative tasks and other functions of the business. Find out how Unity Communications assumes operations in just two weeks and provides simple, efficient assistance at an excellent rate.

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Back Office Services for a Telecommunications Company Case Study

Back Office Services

A well-known IT and Telecommunications company reached out to Unity Communications to help them with a variety of administrative tasks and sales support operations. By establishing a back-office team to address the demands of the project, the company was able to focus its strength on other important business endeavors and staff productivity increased by up to 70% in just 2 months.

Offshore IT Support For An E-learning Company Case Study

Offshore IT Support

Unity Communications helped an E-learning company find a cost-effective way to scale its IT helpdesk operations and streamline its workflows to improve productivity and customer experience.

Virtual Back Office Support for an E-commerce Company Case Study

Virtual Back Office Services

Due to COVID-19 downturn in retail engagement, the Connect Wireless team wanted geo-redundancy and a global team environment to ensure a virtual and remote team insulates their operations from any unforeseen disruption in the future.


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