Mexico
80%
decrease in operational costs when you hire our Mexico-based virtual assistants
57%
of companies outsource business processes to our Mexican call center to focus on core tasks
65%
of organizations using virtual assistants in Mexico want to expand their outsourcing investments
54%
of all e-commerce companies outsource their customer service function to virtual assistant BPO companies
How Outsourcing to Mexico Benefits Our U.S. Customers
The #1 Provider of Virtual Assistants in Mexico
We offer Mexico-based offshoring solutions guaranteed to help you grow, scale, and profit. Our high standards and commitment to client success set us apart as the top supplier of virtual assistants in Mexico. That’s why we’ve grown over 260% in the past three years.
Become one of our satisfied clients today by getting access to:
- Expert help from the top offshoring provider in Mexico
- A seasoned team ready to grow with you and scale quickly.
- Expert, eager, professional assistance at a fraction of the cost.
From our satellite offices in Mexico, we offer BPO solutions that make a difference to your bottom line. Our talented, knowledgeable, and ambitious local workforce has positioned us to make the largest possible impact for our clients.
As a result, we have helped hundreds of companies transform their operations over the past decade. Our results speak for themselves — our clients have enjoyed:
- Customer service availability 24/7
- Local industry market share up to 15%
- User satisfaction up to 92%
Let us do the same for you!
Partner With Our Maxico Based BPO Group Today!
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The Virtual Assistants Services In Mexico You Can Count On!
Unity Communications Certifications & Awards
How Can We Help Your Business Grow Today?
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Looking for the Best Offshoring BPO Provider in the Mexico? You’ll be in Great Company!
Your Offshoring Partner for Virtual Assistants In Mexico
Our 350+ BPO experts are ready, eager, and willing to offer you world-class support in data entry, graphic design, social media management, cold-calling, appointment setting, email management, calendar management, and so much more.
We are proud to adhere to the highest standards of ethical workplace practices.
Do you Have Any Questions about our Virtual Assistants in Mexico?
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Top Seven Reasons Unity Communications Has Become the Premier Provider of Virtual Assistants From Mexico
1. Large Skilled Workforce To Deliver High-quality Service
Mexico abounds with qualified workers and professionals aged between 20 and 30. Its relatively young labor force is mostly in the technology and engineering fields. Almost half a million students finish undergraduate programs and join the labor market annually. According to Forbes, over 130,000 computer science graduates are available to work.
The country’s educational institutions have dramatically changed to respond to the shifting global business landscape. Its current generation is said to have received a higher-quality education. Mexico also has internationally recognized learning institutions, including the National Autonomous University of Mexico and the Monterrey Institute of Technology.
Unity Communications employs young and dynamic Mexican professionals best suited for remote work. They grew up skilled in using computers, social media, and English, the universal language of the digital world. They are also familiar with the work tools and systems that their American counterparts apply to support operations and solve task-related concerns or issues.
Our virtual assistants (VAs) in Mexico have relevant work experience and earned a four-year bachelor’s degree. Our rigorous hiring process identifies soft and hard skills that fit your needs. Our VAs have different skill sets to address specific business needs such as:
- Basic bookkeeping
- Graphic design
- Digital marketing
- Web development
- Customer support
- Administrative support
- Back-office support
- Email management
- Social media management
- Basic information technology (IT) knowledge
- Data entry
- Search engine optimization (SEO)
2. High English Fluency for Smooth Employer and Client Communication
English is the most commonly spoken foreign language in Mexico. About 10% or roughly 13 million people speak English at varied proficiency levels. The figure is higher in the nation’s northern parts, close to the U.S. Jalisco, Querétaro, Baja California Sur, Nuevo León, and Guadalajara (Mexico’s second-largest city) have high English proficiency.
Above-average English communication skills make it more convenient to interact and collaborate with virtual assistants in Mexico. Americans and other English-speaking clients, employers, and customers can understand them clearly. Mexican VAs can perform outsourced tasks, discuss business and projects, and resolve issues with fewer language issues.
Virtual assistants in Mexico have a firmer grasp of English grammar and expressions due to the country’s long history with the U.S. Thus, they can understand customers, clients, or employers better than their foreign counterparts. Latino VAs are also fluent in Spanish, a benefit that increases their value as several U.S. and Canadian clients speak the language.
At Unity Communications, we provide our clients with local virtual assistants who speak English with a neutral accent and communicate formally or informally. The Mexican accent has a different tone (elevated and slightly nasal) from that of a native American speaker. Still, it is generally coherent compared to other English accents worldwide.
We can also staff you with multilingual virtual assistants who can help enhance business relationships. Our VAs can build and maintain better client relations as they broadly understand different cultures and languages. They are articulate and confident when interacting with clients.
3. Affordable, First-rate VAs for Better Returns on Investment
Acquiring high-quality nearshore staff is one of the reasons you should outsource to Unity Communications. Virtual assistants in Mexico have the technical and soft skills and education to rival more progressive economies such as the U.S. and Canada. While Mexican talent is similar to American and Canadian talent, Mexico’s labor cost is more competitive.
According to Indeed, the average basic salary of a full-time, experienced VA in Mexico is about $19 per hour (about $3,000 monthly or $36,000 annually). Upwork shows the monthly salary of a full-time, experienced VA in the U.S. can cost as much as $50 per hour (about $8,000 monthly or $96,000 annually).
Based on these figures, you can achieve yearly savings of $60,000 ($96,000 minus $36,000) per head with virtual assistants in Mexico. The wide salary gap gives you enough space to become cost-competitive while retaining and improving your efficiency and output.
Mexico’s affordable labor cost can be attributed to the country’s relatively low cost of living. According to the global consumer price database Numbeo, Mexico’s average monthly cost of living for a family of four is estimated at almost $2,000 without rent. A single person’s expenses are nearly $600 monthly (without rent), 46% lower than in the U.S.
Partnering with Unity Communications enables you to acquire virtual assistants from Mexico that match your needs and budget. The company will help you find your ideal talent and
Partnering with Unity Communications enables you to acquire virtual assistants from Mexico that match your needs and budget. The company will help you find your ideal talent and significantly save on labor costs. It will also ensure the VAs comply with all legal requirements, tax obligations, and human resource (HR) concerns.
4. Compatibility With the U.S. Time Zone for Higher Efficiency and Timeliness
Time zone differences are among the main concerns with offshore staffing. Among popular outsourcing destinations, the Philippines is 12 to 14 hours ahead, and India is about 10 hours ahead of the U.S. This means if you are in the U.S. and start work at 8 a.m., your VAs in Asia will clock in at 6 p.m. at the earliest and work through the night.
When employing virtual assistants from Mexico, time zone differences are not a concern. Most parts of the U.S. have similar time zones to those of Mexico. The areas that differ are only one to three hours ahead. So if you start work at 8 a.m., your VAs should report at 11 a.m. and leave at 8 p.m. (5 p.m. in your time zone). You and your third-party contractors work almost at the same time of day.
Consider the following benefits of working in similar time zones:
- Smoother communication and collaboration. The time zone gap among remote workers can affect real-time interaction and coordination. Delays in responding to requests or questions are rare when work hours overlap.
- Easier scheduling of meetings. Arranging the most suitable time to meet to discuss work, projects, and task progress is challenging when VAs work in different time zones. Setting up online sessions with a nearshore team is more convenient.
- Work-life balance. Health risks and mental issues (e.g., burnout or loneliness) could be higher among offshore contractors working graveyard shifts.
Outsource this role to Unity Communications. We will ensure you acquire versatile Mexican virtual assistants who can adapt to your time zone to meet project deadlines, attend team meetings, and respond quickly.
5. Cultural Likeness for Closer Client and Customer Relations
Mexico and the U.S. share many commonalities. Citizens of these countries have relatives and friends living across the border. A recent Pew Research study notes that roughly 37 million Hispanics of Mexican origin, or nearly 60% of the total Hispanic population, lived in the U.S. as of 2021.
Here are a few of their similarities:
- System of government. Both run federal systems and have presidents serving as commanders in chief. Each country is divided into states with a state governor and legislature. Their highest legal document is the constitution.
- Culture of abundance. Many Mexicans and Americans believe in supersize culture—more is better, and nothing is too much. Both countries enjoy anything that is plenty and maximized, such as more options, better features, and bigger sizes.
- History. Mexico and the U.S. share a history of European rule, having been colonized by Spain and Britain, respectively. Each country commemorates its freedom from colonial control. Mexico’s Independence Day is on September 16, while the U.S.’s is on July 4.
- Geography. Both nations cover expansive areas and extended coastlines. Each has a huge and ethnically diverse population. The climates vary, ranging from sweltering desert heat to snow-covered lands in high-altitude regions.
- Food and drinks. Many Americans enjoy Mexican food such as burritos, quesadillas, and enchiladas. Similarly, Mexicans appreciate burgers, fries, hot dogs, pizza, and other American food. Beer is a preferred beverage in both countries.
- Love of sports. Soccer is the favorite sport of many Mexicans, while American football is the most popular sport in the U.S.
At Unity Communications, we promote strong and long-term business relationships for the benefit of all. We ensure this shared understanding is nurtured to build relationships and foster trust between virtual assistants in Mexico and clients over online communication. Did you know our headquarters is in Arizona, a state next to Mexico?
6. Favorable Government Laws and Plans To Boost Outsourcing Activities
Unity Communication recognizes and promotes the Mexican government’s solid support of the outsourcing industry. This is one reason you should capitalize on the country’s offshoring services through our company.
The following are some laws, trade agreements, and digital infrastructure programs implemented by the national government:
- North American Free Trade Agreement (NAFTA). Signed in 1994, the treaty established a free-trade zone for Mexico, the U.S., and Canada. It helped expand foreign investment in the domestic economy, including the outsourcing industry.
- 2021 Amendments to Mexican Labor Law. The century-old labor law was modified to provide more benefits to employees in the outsourcing sector. Among them are mandatory year-end bonuses and a 10% share of the company’s taxable income under-profit sharing arrangement equivalent to an employee’s three-month salary.
- U.S.-Mexico Cybersecurity Cooperation. The U.S. Department of State notes that robust cybersecurity efforts between countries are vital to protecting shared supply chains and strategic infrastructure, limiting cybercrime. It adds that Mexico ranks second in Latin America behind Brazil to suffer the most cyberattacks.
- Internet Para Todos Program. Mexico’s current administration prioritizes universal connectivity. The program harnesses wireless broadband, fiber-optic lines, satellites, and hybrid solutions. It shall provide bigger opportunities for organizations once fully realized.
Improved connectivity has driven the growth of the nation’s digital economy over the past few years. Statistics from the Mexican Association of Online Sales (Asociación Mexicana de Venta Online, or AMVO) show that the country’s e-commerce rose 27% in 2021 against the previous year. It has landed in the top five countries with the world’s most significant e-commerce growth.
Nearshoring with Unity Communications will enable you to maximize outsourcing opportunities such as hiring talented virtual assistants from Mexico.
7. Booming VA Industry for Long-term Growth
The country has become one of the world’s most popular destinations for outsourcing work. Here are reasons more businesses acquire virtual assistants from Mexico:
- Skill shortage. Many American companies have VAs outsourced from BPO companies due to the shrinking supply of executive assistants (EAs). The U.S. has lost millions of EA jobs for the past several years, next to the manufacturing industry. The downtrend will continue even though assistant positions are among the in-demand roles.
- Third-party expertise. Unity Communications provides competent workers with different skills. Companies hire our VAs to gain or enhance competitive advantage. We also help in areas outside of general administrative duties by sourcing Mexican VAs with higher value and specialized roles.
- Focus on the core business. VAs can handle routinary and time-consuming tasks, freeing up more of the in-house team’s time and effort and allowing them to concentrate on core competencies such as marketing and sales. Delegating administrative activities to Mexican VAs improves productivity and revenue.
- Cost optimization. Companies tapping into virtual assistants from Mexico can switch from fixed to variable costs. Incurring expenses hourly instead of monthly means they can get the necessary support at a price within their budget. VA clients can save money on hiring, training, employee benefits, and office space.
- Flexibility and scalability. Businesses in Europe and other parts of the world experience tightly regulated labor markets, challenging employment acquisition. We offer flexibility to our clients. Depending on your needs, our processes and staff can be upscaled or downscaled.
If you outsource your staffing needs to Unity Communications, we guarantee you will enjoy the benefits mentioned here. You will have Mexican virtual assistants to help you improve your bottom line at an affordable cost.