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BPO Learning Center

Your comprehensive resource to understand business process outsourcing and AI integration. Explore detailed guides, educational articles, and expert insights to learn how BPO works, its benefits, and its applications across different industries.

  • June 16, 2025
Use of AI in the BPO Industry: Is There Still Room for People?
AI revolutionizes business by automating tasks, enhancing efficiency, and enabling smarter decisions. In BPO, it...
Allie Delos Santos
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  • June 11, 2025
The AI Revolution in BPO: How It’s Redefining Outsourcing
Cherry Joy Robles

  • June 10, 2025
The Truth About AI Taking the Place of BPO Call Center Agents
Dion Jay Tality

  • June 1, 2025
What Is BPO? A Comprehensive Guide to Business Process Outsourcing
Patrick Brown

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Outsourcing knowledge work to GCCs - Featured image

  • August 28, 2025
9 Reasons to Outsource Knowledge Work to GCCs
GCCs go beyond traditional BPOs, offering specialized expertise, strategic alignment, and control. As hubs of...
Rene Mallari

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Knowledge transfer in KPO models - Featured image

  • August 28, 2025
Passing the Torch: How Smart KPO Models Share Know-How
Consistent KPO performance relies on seamless knowledge transfer between clients and providers to cut onboarding...
Allie Delos Santos

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Cross-training using outsourced partners - Featured image

  • August 28, 2025
Effective Ways to Cross-Train Using Outsourced Partners
Cross-training with outsourced partners boosts flexibility, continuity, and performance. When structured well, it aligns teams,...
Julie Collado-Buaron

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Top outsourced services by GCCs - Featured image

  • August 28, 2025
10 Services Global Capability Centers Are Really Built to Handle
Global capability centers (GCCs) have evolved from back offices to strategic hubs driving innovation, efficiency,...
Julie Collado-Buaron

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Training outsourced niche specialists - Featured image

  • August 27, 2025
How to Effectively Train Outsourced Niche Specialists
More businesses rely on niche experts for accuracy, speed, and innovation. Training them to align...
Anna Lee Mijares

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Measuring performance in KPO setups - Featured image

  • August 27, 2025
Is Your KPO Team Delivering? Here’s How to Know
KPO helps companies scale smartly and stay competitive—but are they delivering results? This article explains...
Anna Lee Mijares

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Benefits of niche specialization outsourcing - Featured image

  • August 27, 2025
The Competitive Edge of Niche-Focused Outsourcing
Delegating to third-party teams boosts efficiency and cuts costs, but one-size-fits-all BPO falls short. Niche...
Julie Collado-Buaron

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Selecting the right RPO provider - featured image

  • August 27, 2025
Finding the Best-Fit RPO Provider: What to Look For
With talent shortages rising, businesses need faster, smarter ways to hire. Recruitment Process Outsourcing (RPO)...
Anna Lee Mijares

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Cost factors in RPO solutions - featured image

  • August 26, 2025
What Really Drives the Cost of RPO Solutions?
More companies turn to RPO to boost hiring efficiency and gain an edge, but costs...
Anna Lee Mijares

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