CURRENT GLOBAL OUTSOURCING TRENDS
This white paper explores the seismic shifts in talent acquisition and management within the business process outsourcing (BPO) industry, driven by current trends such as artificial intelligence (AI), blockchain, remote work, and the gig economy.
AI and blockchain are revolutionizing recruitment, offering both efficiency and security. The stabilization of remote work and freelancing provides flexible access to a diversified talent pool. Data analytics has become crucial, with AI- and data-driven leaders outperforming all other organizations across all key business metrics, including market share, customer satisfaction, and profitability.