News

Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

Conclusion of BPO Summit Bangladesh 2025 Signals New Era for Outsourcing
Conclusion of BPO Summit Bangladesh 2025 Signals New Era for Outsourcing

The sixth edition of BPO Summit Bangladesh wrapped up Saturday night at Senaprangan in Dhaka,...

Bacolod City Partners with 7 BPO Giants to Launch Near-Hire Training, Fast-Tracking Digital Jobs
Bacolod City Partners with 7 BPO Giants to Launch Near-Hire Training, Fast-Tracking Digital Jobs

Bacolod City has sealed an unprecedented pact with seven leading business process outsourcing (BPO) firms...

Global Capability Centers Reboot as Innovation Engines Through Professional Services Outsourcing
Global Capability Centers Reboot as Innovation Engines Through Professional Services Outsourcing

Global capability centers (GCCs) transition from traditional back-office operations to being chief architects of digital...

Gen Z Turns to TikTok, AI to Boost Résumés—Even If It Means Lying
Gen Z Turns to TikTok, AI to Boost Résumés—Even If It Means Lying

As digital platforms redefine career narratives and job competition intensifies, the line between truth and...

how Philippine EOR addresses HR challenges - featured image
Global Business Analytics BPO Services Market to Surpass $34.8 Billion by 2034

A recent Future Market Insights (FMI) report projects that the global market for business analytics...

Call Center Scams Resurge Across Asia Despite Regional Crackdowns
Cebu LGU Vows Robust Support for BPO Workforce

Cebu City’s incoming leadership charts a worker-first agenda that promises to reshape support for the...

Call Center Scams Resurge Across Asia Despite Regional Crackdowns
Call Center Scams Resurge Across Asia Despite Regional Crackdowns

Despite recent crackdowns and international collaboration, call center scams reemerge in parts of Asia. They...

Google Unveils Veo 3 Game-Changer in AI Video Creation amid Concerns of Misuse, Mislabeling
Google Unveils Veo 3: Game-Changer in AI Video Creation amid Concerns of Misuse, Mislabeling

Google has launched Veo 3, a new artificial intelligence (AI) model that generates ultra-realistic audiovisual...

PH BPO Trade with Seattle Remains Steady amid AI Disruption Concerns
BFSI BPO Services Set to Soar to $192 Billion by 2030, Driven by AI, Compliance, Global Demand

The new Research and Markets report projects that the global banking, financial services, and insurance...

Get our quarterly newsletter

How-to guides, industry updates, tips and actionable advice on how to manage your BPO team like a pro.