Technical Support Outsourcing in San Jose, California

Become the leader in San Jose’s tech-driven market with Unity Communications’ expert technical support outsourcing services. We specialize in robust IT solutions, offering back-office management, dedicated customer service, and advanced technical support options to scale your operations while reducing costs.

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This year, 55% of organizations with virtual assistants plan to increase their outsourcing budget.

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Real Results Achieved with Our San Jose Technical Support Agents

A wireless management company improved their productivity rate by 60% by streamlining IT operations with the help of our Technical Support Specialists.

Your Premier San Jose Technical Support Outsourcing Partner

Simplify your operations with Unity Communications, your trusted Technical Support Outsourcing partner in San Jose, California. For over fifteen years, we’ve been helping businesses by removing the complexities of IT support, driving cost efficiency, and enhancing customer experiences.

Our growth of 260% in the past four years is a testament to our commitment to businesses in San Jose. By choosing us as your San Jose Technical Support Outsourcing partner, you are choosing:

Are You Following The Current Global Outsourcing Trends?

Since 2009, Unity Communications has helped dozens of California-based businesses streamline their operations, avoid dealing with a costly, hard-to-manage team of expensive experts, and avoid even costlier downtime—the result – is better testimonials, more satisfied customers, more momentum, and scalability. With our global reach, we support your IT needs in San Jose or worldwide.

San Jose companies leverage our comprehensive IT expertise to realize a myriad of benefits, including:

Choose Unity Communications and experience the transformative impact of outsourced technical support for your business.

Partner with Our San Jose California BPO Team Today!

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1530 E. Williams Field Rd # 201 Gilbert, AZ 85295

Trusted Technical Support Outsourcing Providers You Can Rely On

Awards And Accolades

San Jose Technical Support Outsourcing Services For Your Business Needs

Our team of 650+ talented IT professionals has earned us accolades from The Manifest as one of the industry’s best San Jose technical support outsourcing providers. We’re a frequent inclusion on the INC 5000 list, a testament to the obsession with quality that has led dozens of San Jose organizations to choose us as their teammate for best-in-class technical support outsourcing.

We’re thrilled to have been honored for two years as a GPTW “Great Place to Work.”

Looking for the Best Offshoring BPO Provider in San Jose, California? You’ll be in Great Company!

Contact Us Today to Explore Our Technical Support Outsourcing Services in San Jose, California

Fill in the form, or, if you prefer, send us an email or call:

Address

1530 E. Williams Field Rd # 201 Gilbert, AZ 85295

Frequently Asked Questions (FAQ) - San Jose California Technical Support Outsourcing

Technical support outsourcing means partnering with a third-party provider to provide technical support for your company instead of maintaining an in-house team to do it for you. This could include IT service management, customer service, data analysis and reporting, cybersecurity solutions, and network management.

Outsourcing technical support helps organizations improve their operations by having one less on-site team to maintain. Additionally, our San Jose, California Technical Support Outsourcing agency has access to economies of scale — a team of fully-trained IT professionals with all the necessary equipment to hit the ground running.

Unity Communications, a leader in San Jose’s technical support outsourcing, boasts over 15 years of excellence, robust cybersecurity, and tailored IT solutions. Our growth and accolades, including being on the INC 5000 list and recognition from GPTW, demonstrate our commitment to quality and customer satisfaction.

We have received awards from The Manifest and two consecutive years’ recognition as one of the “Best Places to Work” from GPTW. When you partner with us, you’re partnering with a sterling reputation and a commitment to excellence that has borne the test of time.

We offer a wide range of outsourced services, including:

  • Technical Support
  • IT Services Management
  • Customer Service
  • Data Analysis and Reporting
  • Cybersecurity Solutions
  • Network Management

Companies that outsource their technical support services may no longer need an in-house technical support team (or never need to build one in the first place). Alternatively, they could use a hybrid approach to keep key in-house team members and outsource certain business processes.

Unity Communications ensures quality by leveraging economies of scale. This is one of the benefits of outsourcing technical support to a large, experienced team instead of trying to maintain a small in-house team. We have the scale and the infrastructure to have full-time quality control and quality assurance teams that monitor the activities of our more than 300+ IT professionals.

We have the most up-to-date hardware, software, and current best practices — all assets and processes you don’t have to acquire or maintain yourself when you partner with us.

Our San Jose California Technical Support Outsourcing onboarding process starts with a zero-cost consultation to see if your organization is an excellent fit for our services. When we determine that we can be of value and we’re ready to move forward, we set up kickoff and onboarding with a series of team members and stakeholders to plan the transition. 

Every transition is different; the transition could take anywhere from a few weeks to a few months. But we’re pros – the transition happens in the background with little or no interruption to your current technical support practices. Your team and customers won’t even notice when the handoff happens – unless they notice that things suddenly improve!

Absolutely. We avoid one-size-fits-all solutions, ensuring each San Jose business receives a tailored technical support plan suited to its unique needs.

Unity Communications firmly believes that every company is different and deserves to be treated as such. The technical support outsourcing solution we will offer you is therefore bespoke to you — exactly what you need, no more, no less.

Absolutely. Our dedicated quality assurance team ensures our services meet and exceed industry standards, providing a win-win scenario of cost savings and superior service. This is how we can consistently improve the technical support available to your team and customers…while saving you money and ensuring a consistent, best-in-class experience. It’s truly a win-win.

Studies show that companies that outsource their technical support as opposed to maintaining an in-house department save as much as 60% in reduced payroll and investment in assets and infrastructure, as well as reductions in downtime (which cost an average of $5,600 a minute)Businesses also report increased employee productivity and a stronger focus on strategic goals.

Outsourcing with Unity Communications complements your in-house IT team. Whether replacing or augmenting existing teams, we ease the burden of day-to-day technical support, allowing your core IT staff to focus on strategic initiatives. In that way, we can improve your in-house IT team’s life – less overworked, no more constantly putting out fires.

We offer 24/7 support, with staff across multiple time zones for immediate assistance. Our response times vary from a few minutes to 24-48 hours, depending on the channel (phone, email, live chat). Someone is always available for your team or your customers, with Unity Communications running your technical support.

One of the most significant value propositions we offer our partners is the peace of mind from knowing you have the best protection against cybercrime.

Unity Communications uses the most advanced and up-to-date firewalls, encryption, threat detection, and antivirus software to protect your privacy and keep your data, network, and infrastructure secure. We constantly update our defenses and keep current on new threads and best practices to counter them … so you don’t have to.

Absolutely. Our team is structured to scale with your business. As you grow, we expand our support to meet your evolving needs, making us a suitable partner for businesses experiencing rapid growth or change. 

At Unity Communications, being the best in the business is our core mission. We continuously update and test new software and hardware solutions, stay engaged with industry trends through events and symposia, and embrace the latest thought leadership in technical support. Our team comprises only the most qualified professionals. 

During our free consultation, we’re ready to discuss the latest trends, prove our commitment to continuous improvement, and stay at the forefront of technical support.

Unity Communications has experienced over 200% growth in the past four years, indicating our commitment to excellence. Our client’s satisfaction and loyalty speak volumes about our service quality. With a team of over 300 around the globe and constantly adding to the team, We believe in providing tailor-made solutions for each client, ensuring efficiency, effectiveness, and precision in every technical support solution we offer.

We don’t compromise in terms of service — every technical support solution we implement is customized to the client so they get a solution that is as thorough and effective as it is lean and efficient.

Choose Unity Communications as Your Technical Support Outsourcing Service in San Jose, California

Cost Savings

Businesses in San Jose outsourcing their technical support to Unity Communications typically see up to 60% cost reduction. This is due to having to maintain less staff, allocate less office space, invest less in on-site software and hardware solutions, and avoid mistakes that arise from less-than-expert hires.

Unity Communications has a large team of experts ready to take technical support off your plate. We have the resources, hardware, and software to actually improve upon your current technical support apparatus … often at a fraction of the cost.

Experience & Expertise

Securing top IT talent is a challenge. Unity Communications eliminates this hassle. Our team of industry-leading experts is poised to integrate with your operations seamlessly. Recognized as a “Great Place to Work” for consecutive years, we handle all aspects of employee training and satisfaction, ensuring uninterrupted excellence in service.

Flexibility & Scalability

Unlike outsourcers limited by team size or specialization, Unity Communications is designed for adaptability and growth. Our diverse team can accommodate any change in your requirements, ensuring that your technical support scales effortlessly with your business.

Personalized Service

It’s never fun to be treated like a number – like an item on an assembly line. Yet too many technical support outsourcing service providers do just that. They treat every client the same, running them through a cookie-cutter process that may or may not fit the organization and may miss crucial components while applying processes (and expenses) that the company doesn’t need.

Unity Communications is committed to treating each client like the unique company and individuals they are. We understand each client’s unique needs, crafting personalized support plans without unnecessary elements or overlooked essentials.

Confidentiality & Security

Your organization matters to you. We know how difficult it can be to know who to trust, especially with a process as sensitive as technical support. Giving the wrong person access to your tech stack and architecture can compromise your data, expose confidential information, and open you up to cybercrime — all outcomes that can be devastating for an organization like yours. 

Unity Communications proactively implements processes to make sure that this doesn’t happen. We implement stringent confidentiality protocols, backed by the latest cybersecurity measures, to protect your organization from data breaches and cyber threats.

Customer Satisfaction

Every business, company, or organization depends on happy customers. Dedicated repeat customers are the lifeblood of every organization. Whatever operational and strategic decisions you make, it’s not about you — it’s about them. 

Our #1 priority is to help you create a world-class digital support experience for your customers and provide the technical support for your team that will free them up to create unforgettable customer experiences. Your customers come first, and we share that sentiment — your success in creating happy customers is our success, too.