Consider hiring a third-party service provider for your contact center. Pick a vendor with a skilled workforce, multiple channels, contact center as a service (CCaaS) software, and more. In this article, we’ve listed 8 proven tips for choosing the right CCaaS vendor.
Companies Should Know This Before Buying a CCaaS Solution
Does your customer service solution slow your team’s response to massive customer inquiries? Have you received overflowing negative consumer reviews because of it? If so, you need a new, robust contact center as a service (CCaaS) platform to provide a superb customer experience.
A 2023 Guide to Healthcare Business Process Outsourcing
Healthcare BPO has exponentially grown in recent years. What started as an industry exclusively offering non-clinical services has evolved and garnered enough trust to offer outsourced clinical functions. Let’s take a look at the evolution of healthcare BPO.