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Enterprises evolving in a digital-first world must seek innovative ways to stay competitive. Reputable business process outsourcing (BPO) firms offer remarkable solutions that drive efficiency, profitability, and business growth.
What is BPO? It is a strategy that optimizes operations and enhances capabilities. How outsourcing works is an organization delegates tasks to a service provider, leveraging external talent and technology solutions to elevate service quality and business performance.
What business processes can be outsourced? Companies can delegate various non-core segments, including customer service, information technology (IT) support, finance, human resources (HR), digital marketing, and data management.
The global BPO market will reach approximately $350 billion in 2025, and projections show continued expansion as the demand increases. Leading this saturated market are outstanding service providers offering innovative solutions for modern businesses.
Read on to learn about the top 25 BPO companies of 2025!
Criteria for listing BPO companies
We compiled the top 25 BPO companies based on market presence, financial stability, service diversity, specialization, technology, and culture—key factors shaping reliability, efficiency, innovation, and long-term success in the industry.
This data was gathered from company websites, news, market reports/analyses, and case studies. An outsourcing case study shows offerings and accomplishments, reinforcing a top BPO company’s reputation and market position.
We also reviewed BPO trends to assess companies’ global capabilities. Technology shifts, workforce changes, and regulations shape how strategic outsourcing providers adapt to ensure long-term success.
Top 25 BPO companies in the world
Below are the leading names in the ever-evolving global BPO industry:
1. Accenture
Accenture is a dominant force in the BPO industry, with a workforce exceeding 799,000. Its reputation is built on strategic expertise, cutting-edge technology, and a commitment to operational excellence.
Market presence and financial strength
- Operates in over 120 countries and 200 cities
- Recognized for consulting, digital transformation, and outsourcing services
- Reported $1 billion in quarterly bookings tied to artificial intelligence (AI) services to be handled by its 57,000 AI employees
Services and specialization
- Offers technology, consulting, and operations solutions across industries
- Leads in AI-driven automation and cloud computing
Innovation and culture
- Drives digital transformation through AI and analytics
- Promotes flexible work structures for collaboration
2. ADP
Automatic Data Processing, Inc. (ADP) is a global leader in human capital management (HCM) solutions and BPO services.
Market presence and industry reputation
- Operates in over 140 countries
- Renowned for comprehensive cloud-based HCM solutions
- Serves a diverse clientele across various industries
Financial stability for reliability
- Reported US$5 billion in revenue in the second quarter of fiscal 2025, an 8% increase from the previous year
Services and specialization
- Offers payroll, talent management, time and attendance, tax, and benefits administration services
Client portfolio, technological innovation, and culture
- Serves multiple sectors, reflecting adaptability and expertise
- Promotes a diverse, agile, and collaborative workplace
3. Alorica
Alorica is a top BPO company headquartered in Irvine, California that provides customer experience (CX) solutions. Established in 1999, the company comprises 100,000 employees and delivers services to various industries.
Market presence and industry reputation
- Known for its extensive CX services and supports numerous brands worldwide
Financial stability for reliability
- Attracted significant investments, including $538 million from Apollo Global Management
Services and specialization
- Specializes in customer, sales, and technical services, enhancing client operations across sectors
Innovation and culture
- Developed ReVoLT, an AI-driven real-time voice language translation tool, and was awarded the 2024 Best AI-based Solution for Customer Service
4. Arvato
Arvato is a top BPO company with global operations and a strong market presence in supply chain management (SCM), financial solutions, and IT services.
Market presence and financial stability
- Operates in more than 20 countries, serving diverse industries
- Reported revenues of €5.47 billion or $5.72 billion in 2023
Services and specialization
- Offers supply chain solutions, including warehousing, transport management, and fulfillment services
- Delivers IT offerings through Arvato Systems, with over 3,400 employees across 25+ locations
Innovation and culture
- Collaborated with Microsoft on the “Moonshot” project to develop self-managing warehouses using AI and cloud computing
- Acquired ATC Computer Transport & Logistics to enhance data center services
5. Capgemini
Capgemini is a leading consulting, technology, and outsourcing firm with a diverse workforce of 290,000.
Market presence and financial strength
- Operates in nearly 50 countries
- Known for its expertise in digital transformation and innovation
- Reported revenue of €22.96 billion or $24.03 billion in 2024
Services and specialization
- Offers a comprehensive range of services across various industries, including strategy, consulting, technology, and operations
- Specializes in cloud computing, data analytics, AI, and digital engineering
Innovation and culture
- Invests in cutting-edge technologies, recently unveiling a generative AI-driven breakthrough to accelerate the bioeconomy
- Fosters a diverse and inclusive work environment, promoting collaboration and flexibility
6. CGI Group
Consultants to Government and Industry (CGI) Inc., founded in 1976 in Montreal, is a global IT and business consulting firm with around 90,000 professionals.
Market presence and financial strength
- Operates in more than 40 countries
- Recognized for its IT consulting, systems integration, and outsourcing services expertise
- Reported revenue of $14.3 billion in fiscal 2023
Services and specialization
- Offers comprehensive services, including business consulting, application development, infrastructure services, and cloud computing
- Specializes in telecommunications, health, manufacturing, and financial services
Innovation and culture
- Invests in AI and data analytics, earning a new Databricks designation
- Fosters collaboration, learning, and client-focused innovation
7. Cognizant
Cognizant is a global IT and business consulting firm established in 1994. Its workforce is approximately 336,300 professionals.
Market presence and financial strength
- Has a presence in 40 countries
- Renowned for its expertise in digital transformation and outsourcing services
- Reported revenue of $19.7 billion in 2024
Services and specialization
- Offers extensive services, including technology, consulting, and operations, across various industries
- Specializes in artificial intelligence, cloud computing, and data analytics
Innovation and culture
- Invests in technological advancements, recently enhancing its AI and data analytics capabilities through a new designation from Databricks
- Cultivates a culture of collaboration and continuous learning, promoting innovation and customer-centric solutions
8. Concentrix
Concentrix is a top BPO company specializing in CX solutions. It employs 440,000 people worldwide.
Market presence and financial strength
- Operates in over 40 nations
- Reported revenue of $9.61 billion in the fiscal year 2024, reflecting a 35.2% increase from the previous year
Services and specialization
- Offers various customer engagement services, leveraging advanced technologies to enhance client interactions
- Expertise spans sectors such as technology, healthcare, and finance
Innovation and culture
- Project Change—empowering employees to develop environmental and social projects—was recognized as the “Sustainability Initiative of the Year” in 2024.
9. Conduent
Conduent is a top BPO company with a worldwide presence. Founded in 2017 as a spin-off from Xerox, it has a workforce of 56,000 as of December 2024.
Market presence and financial strength
- Reportedly exploring a sale after receiving acquisition interest, with a market valuation exceeding $700 million
- Recently landed a $92 million contract awarded by Alaska to enhance Medicaid program delivery systems
Services and specialization
- Offers transaction processing and analytics services to government and commercial clients
- Leverages cloud computing, AI, machine learning (ML), and automation for its service offerings
Innovation
- Emphasizes technological innovation, recently introducing “Conni,” a new generative AI virtual assistant designed to enhance client interactions
10. DXC Technology
DXC Technology, formed in 2017 from the merger of Hewlett Packard Enterprise’s Enterprise Services segment and Computer Sciences Corporation, is a global IT services provider with around 121,000 workers.
Market presence and financial strength
- Operates in over 70 countries
- Ranks the 3274th most valuable company by market cap, with market capitalization amounting to $3.54 billion as of February 2025
Services and specialization
- Offers analytics, cloud applications, infrastructure, enterprise applications, and IT outsourcing
- Focuses on modernizing IT systems, optimizing data architectures, and ensuring security across various cloud environments
Innovation
- Collaborates with industry leaders, such as Ferrari, to develop advanced driver interfaces for next-generation vehicles
11. EXL Service
EXL Service, founded in 1999 and headquartered in New York City, is a leading BPO provider in data analytics and digital operations. With a workforce exceeding 55,000 employees, EXL delivers industry-specific solutions across insurance, healthcare, and financial services.
Market presence and financial strength
- Operates in over 70 countries
- Recognized for its expertise in data-driven decision-making and digital transformation
- Reported revenues of $472.1 million in the third quarter of 2024, marking a 14.9% year-over-year growth
Services and specialization
- Offers advanced analytics, AI-driven automation, and digital operations
- Partners with Nvidia and Amazon for AI-driven service enhancements
Innovation
- Invests in AI and cloud-based solutions to optimize business processes
12. Firstsource Solutions
Firstsource Solutions, established in 2001, is a top BPO company with over 34,000 employees operating across several countries, including the U.S., the UK, India, the Philippines, and South Africa.
Market presence and financial strength
- Serves over 200 international clients, including 19 Fortune 500 companies
- Recently reported revenues of $747.9 million
Services and specialization
- Offers customer management services, transaction processing, and debt collection
- Specializes in healthcare, banking and financial services, communications, media, and technology sectors
Innovation and culture
- Recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payer by Everest Group
- Emphasizes a ‘Digital First, Digital Now’ approach to drive digital transformation
13. Genpact
Genpact is a global professional services firm with over 125,000 employees worldwide. It blends real-world expertise and collaborative innovation to improve business.
Financial strength
- Reported net revenues of $4.77 billion in 2024
- Projected to reach between $5.03 billion and $5.13 billion in revenue growth in 2025
Services and specialization
- Offers services, including AI, sales and commercial, sourcing and procurement, SCM, cloud services, data and analytics, risk and compliance
Innovation and culture
- Genome, Genpact’s collective intelligence platform, connects employees to shared knowledge, accelerating monthly learning for over 50,000 users by early 2023.
14. HCL Technologies
HCL Technologies, founded in 1976 and headquartered in Noida, India, is a prominent player in the IT service sector with over 220,000 employees worldwide.
Market presence and financial strength
- Operates in 60 countries and serves financial services, manufacturing, life sciences, and healthcare industries
- Reported consolidated revenues of $13.8 billion as of December 2024
Services and specialization
- Offers a comprehensive suite of services, including digital transformation, cloud computing, and engineering solutions
- Specializes in IT infrastructure management, digital process operations, and software development
Innovation and culture
- Drives innovation through HCLSoftware, specializing in AI, automation, and data analytics
- Fosters a culture of accountability and social responsibility
15. IBM Global Services
IBM Global Services, a division of IBM, is a top BPO company with over 300,000 employees worldwide. It provides various consulting, technology, and business process services.
Market presence and financial strength
- Operates in over 160 countries on six continents
- Reported a 3% revenue growth in 2024, totaling $62.8 billion
Services and specialization
- Provides expertise in AI, automation, cloud computing, and cybersecurity
- Offers tailored solutions catering to diverse industries such as healthcare, finance, and retail
Innovation and culture
- Invests in AI and quantum computing to address global challenges
- Promotes ethical AI practices and collaborative partnerships
- Leverages hybrid cloud solutions to drive digital transformation globally
16. Infosys
Established in 1981, Infosys is a top BPO company with over 300,000 employees. It offers next-generation digital services and consulting.
Market presence and financial strength
- Operates in over 55 countries
- Reported revenues of $19.11 billion in the last twelve months leading up to the third quarter of fiscal year 2025, with a market capitalization of US$ 91.02 billion
Services and specialization
- Offers business consulting, outsourcing, and technology-related services such as AI, cloud computing, and data analytics
Innovation and culture
- Emphasizes technological innovation, achieving AWS Consumer Goods Competency recognition
- Promotes collaboration, as evidenced by its partnership with Group Lufthansa, which aims to accelerate digital innovation in aviation
17. Invensis
Incorporated in 2000, Invensis is a top Indian-based BPO company with a 5,000+ workforce. The company focuses on delivering cost-effective and high-quality solutions.
Market presence and financial strength
- Serves clients in North America, Europe, and Asia, providing high-quality outsourcing solutions
- Demonstrated financial resilience with consistent growth and a strong client base, including prominent Fortune 500 companies
- Registered an annual revenue of $25.2 million as of Mar 31, 2023
Services and specialization
- Offers services in customer support, IT outsourcing, data management, and finance and accounting outsourcing
Innovation and culture
- Integrates emerging technologies, including AI and automation, to maintain adaptability in a rapidly changing business environment
18. NTT Data
NTT DATA, a subsidiary of the NTT Group, is a top IT services and BPO company with a global footprint. The organization is headquartered in Tokyo and comprises 190,000 skilled professionals.
Market presence and financial strength
- Operates in over 50 countries
- Reported revenue for the first half of fiscal year 2024 was $1.19 billion, up from $340 million year-on-year
Services and specialization
- Provides IT consulting, business process services, and digital transformation solutions
- Specializes in healthcare, finance, and public sector industries
Innovation and culture
- Invests in AI, automation, and data analytics to enhance service delivery
- Encourages continuous learning and development through a collaborative work environment
19. Sitel Group
Sitel Group, rebranded as Foundever in March 2023, is a top BPO company based in Miami, Florida. It specializes in CX solutions and has approximately 170,000 employees.
Market presence and financial strength
- Operates in over 45 countries, supporting 60 languages
- Reported $4 billion revenue in 2023
Services and specialization
- Offers expertise in AI, automation, cloud computing, and cybersecurity
- Provides tailored solutions catering to diverse industries such as healthcare, finance, and retail
Innovation and culture
- Invests in AI and quantum computing to address global challenges
- Promotes ethical AI practices and collaborative partnerships
- Emphasizes continuous learning and development through initiatives such as the Foundever Learning Academy
20. Sutherland Global Services
Founded in 1986, Sutherland Global Services is a leading BPO and technology management service provider with a total headcount of 40,000 professionals.
Market presence and financial strength
- Manages over 61 delivery centers in 144 countries and 32 languages
- Peak revenue was $2.4 billion in 2023, and the revenue per employee is about $59,000
Services and specialization
- Offers digital transformation and managed services in healthcare, insurance, retail, technology, banking, and financial services sectors
- Specializes in AI, automation, cloud computing, and advanced analytics
Innovation and culture
- Invests in proprietary AI-based products and platforms for digital transformation
- Promotes a culture of continuous learning and collaboration, advancing innovation and excellence
21. Tata Consultancy Services
Tata Consultancy Services, formed in 1968, is a top BPO company in IT services, consulting, and business solutions. Headquartered in Mumbai, India, the service provider maintains a workforce of over 600,000.
Market presence and financial strength
- Operates in 150 locations across 54 countries, serving clients across multiple industries, including banking, retail, and healthcare
- Reported consolidated revenues of $29.1 billion for the fiscal year ending March 31, 2024
Services and specialization
- Provides IT services, digital transformation, and AI-driven solutions
- Specializes in cloud computing, cybersecurity, and enterprise automation
Innovation and culture
- Invests heavily in AI ethics and research partnerships
22. TaskUs
Incorporated in 2008, TaskUs is a leading BPO enterprise based in New Braunfels, Texas, employing over 54,000 people.
Market presence and financial strength
- Serves top-tier clients in 13 delivery locations, including major tech firms Meta and DoorDash
- Overall revenue in the third quarter of 2024 was $255.3 million, beating management’s projection of $244 to $246 million
Services and specialization
- Focuses on digital CX, content moderation, and AI-driven operations
- Provides outsourcing solutions for industries such as e-commerce, technology, and healthcare
Innovation and culture
- Introduced TaskGPT, an AI-powered automation platform that enhances efficiency and scalability
- Fosters a dynamic work culture blending technology with human expertise to drive operational efficiency
23. Teleperformance
Teleperformance is a top BPO company that began operations in 1978. Headquartered in France, the corporation has a workforce comprising over 410,000 professionals worldwide.
Market presence and financial strength
- Operates in 83 countries
- Reported third-quarter 2024 revenue of €2.52 billion or US$2.64 billion, a 26.7% increase year-on-year
Services and specialization
- Offers customer care, technical support, consulting, analytics, and digital integrated business services
- Specializes in banking, financial services, retail, e-commerce, technology, travel, hospitality, healthcare, and automotive sectors
Innovation and culture
- Emphasizes digital transformation through investments in AI and analytics.
- Promotes a culture of corporate social responsibility, being recognized among the “100 Companies That Care” in 2024.
24. Wipro
Wipro Limited, founded in 1945, is a global technology service and consulting firm based in Bangalore, India. It currently employs over 230,000 individuals.
Market presence and financial strength
- Operates in 66 countries and serves clients across key industries, including banking, healthcare, and retail
- Reported revenue of Rs 22,319 crore (US$2.57 billion) for the quarter ended December 31, 2024
Services and specialization
- Provides IT services, digital strategy advisory, and enterprise solutions for global businesses
- Specializes in AI, cloud computing, cybersecurity, analytics, and automation technologies
Innovation and culture
- Invests in emerging technologies to drive efficiency and digital growth
- Fosters an environment of continuous learning and agile innovation
25. WNS Global Services
Established in 1996, WNS Global Services is a top BPO company with headquarters in New York, London, and Mumbai. Its team consists of over 63,000 professionals.
Market presence and financial strength
- Operates in 13 countries with 66 delivery centers serving more than 600 clients
- Reported revenue of $322.6 million for the fiscal 2025 second quarter ended September 30, 2024
Services and specialization
- Provides finance and accounting, customer care, research and analytics, and industry-specific solutions
- Specializes in banking, healthcare, insurance, manufacturing, retail, logistics, and telecommunications industries
Innovation and culture
- Integrates AI, analytics, and automation to enhance digital transformation
- Fosters a culture of agility, learning, and co-creation for business excellence
Emerging trends in the BPO industry
Emerging trends will shape the BPO landscape in 2025, with AI integration leading the shift. Automation, predictive analytics, and ML enhance efficiency in customer service and back-office tasks. A Deloitte report shows 20% of organizations are developing a “digital workforce” strategy, while 83% of executives expect AI-driven outsourcing from third-party vendors.
Another key trend is businesses now seek BPO partners with expertise in healthcare, finance, and legal support, moving beyond call centers. Industry reports highlight this shift as demand grows for high-value, skill-intensive solutions.
With tighter global regulations, BPO firms prioritize security through advanced encryption and secure cloud systems. Cybersecurity Ventures projects cybercrime losses will hit $10.5 trillion annually by 2025. Accordingly, outsourcing agreements increasingly emphasize stronger safeguards and adherence to regulatory requirements.
Understanding market dynamics and facts about outsourcing in the Philippines, India, and other primary and emerging destinations provides valuable insights into how these trends shape the landscape. As the industry advances, companies that adapt will lead the way.
The bottom line
BPO companies are pivotal in helping businesses grow, but choosing the ideal one makes all the difference. The right BPO partner boosts efficiency and growth, while the wrong fit hinders progress. It’s about services, alignment, trust, and lasting value.
Finding a top BPO company that genuinely supports your goals leads to a successful partnership. Making the correct choice today will set your business up for a stronger future.
