Innovation Powered by Outsourcing: The Secret to Scaling IT Companies in Dallas

In the Big D’s competitive information technology (IT) landscape, innovation is the lifeblood of any successful enterprise. Tech companies constantly seek new ways to optimize processes, enhance services, and develop unique products.

One popular strategy for driving IT innovation is leveraging the power of business process outsourcing (BPO) to establish a presence in Dallas. 

This article explores the unique ways a BPO provider in Dallas, TX, can help your IT company focus on research, development, and expansion for improved innovation.

Dallas’ Rise as a Major Technological Center in the U.S.

Dallas is emerging as a hub for ingenious IT solutions, and tech is the city’s fastest-growing industry. According to The Dallas Morning News, the technology sector grew by 3.8% from 2019 to 2020. The city is also home to IT giants such as AT&T, Texas Instruments, IBM, Dell, Microsoft, and Oracle.

Dallas’ favorable entrepreneurial environment makes it attractive to businesses of all kinds, especially tech companies. Dallas Innovates reported that several enterprises are investing in building headquarters in the North Texas area. This expansion led to Dallas-Fort Worth becoming the top place for high-tech job growth nationwide, with over 9,700 new positions.

Such diversity and opportunities foster technological solutions and innovation, which are vital in the IT industry. Tech companies succeed by developing new products and services that solve their end users’ problems.

The Future of Innovation in the Dallas IT Industry

Adopting emerging technologies and strategies has become popular among IT businesses to further drive innovation. These trends include:

• Cloud migration: This technology lets Dallas tech companies access and store data anywhere with an internet connection. Cloud computing offers scalable, affordable IT resources that aid rapid service development and help desk innovations. Some local companies offering these services are Microsoft, Azure, and IBM Cloud.

• Artificial intelligence (AI): Companies from all industries use AI to automate tasks. Harnessing this tool can help you improve decision-making and develop new products and services. For example, AT&T Labs is optimizing AI to auto-heal networks efficiently, configure complex systems, and reduce carbon footprints.

• Machine learning (ML): This type of AI makes predicting outcomes through historical data more accurate. IT companies utilize ML to detect fraudulent phone calls and text messages. They may also use it to forecast customer churn, image recognition, and natural language processing (NLP) algorithms.

• Internet of Things (IoT): Businesses use this technology to connect and exchange data with other devices or systems over the internet. It brings energy efficiency to medical processes, agricultural improvement, transportation systems, buildings, and industrial automation. Scalable IoT solutions, when integrated with technology like MQTT Kafka, streamlines the handling of real-time data across various applications. Some businesses that use IoT are AT&T and Texas Instruments.

• Blockchain: This technology ensures secure, transparent, and tamper-proof deals. Supply chain management, healthcare, real estate, intellectual property, and financial services are some sectors that use it. Blockchain is prominently known as the underlying technology behind cryptocurrencies such as Bitcoin and Ethereum.

• 5G: The next generation of cellular network technology, 5G, has improved speed, latency, and reliability. Maximizing the benefits of this technology fosters innovation among tech companies. It helps improve product and service developments, opens new business opportunities, enhances customer service, and strengthens security.

• Outsourcing: While adopting tech trends is enough to drive IT innovations, some businesses harness the power of outsourcing to stand out in Dallas. Scarce resources hinder companies, especially startups, from acquiring tools for product development. But what is BPO’s role in Dallas’ tech scene? Continue reading to find out.

3 Ways Tech Companies Foster Innovation Powered By Outsourcing in Dallas 

IT outsourcing involves delegating non-core technical tasks to an external provider. It is widely known for helping companies reduce costs, improve efficiency, increase profitability, and focus on core competencies. 

However, your IT business can also maximize outsourcing and use it as a tool for innovation. Partnering with a BPO provider gives you access to global resources, talent, and insight, freeing up your internal assets for research and development efforts.

The next section discusses how you can leverage outsourcing to promote technological innovations.

Acquire Specialized Resources and Talent

BPO companies typically employ the leading tools and software. Partnering with a provider lets you use such technologies without purchasing, loaning, or investing upfront.

In addition to technologies, outsourcing providers give you access to a talent pool of IT experts. Acquiring such talent in Dallas may be challenging and expensive due to the city’s tight labor market. 

Third-party vendors are always up-to-date with industry trends and train workers for these advancements. Thus, they also have teams working with AI, ML, blockchain, and other emerging trends. 

Here are a few distinctively innovative roles supported by Dallas businesses’ IT outsourcing providers:

• IT support and help desk: Timely responses to end users’ technical issues are critical to scaling your IT business. Technical support outsourcing provides you with 24/7 help desk agents, increasing productivity, reducing downtime, and improving customer satisfaction. Multilingual services are also a benefit of IT support outsourcing.

• Software development and maintenance: This function involves application research, analysis, design, creation, testing, and deployment. Partnering with a BPO team for this task provides you with new insights on developing and improving software. Your Dallas-based business gains a competitive edge thanks to this innovation.

• IoT development and management: Partnering with a BPO provider specializing in IoT allows you to maximize the benefits of the technology. The vendor can aid in accelerating time to market, cutting costs, and scaling solutions. It can also help reduce the risks associated with this task, such as security and interoperability concerns.

Gain Global Market Insights

Outsourcing to providers that operate in other countries, such as the Philippines or Mexico, lets you tap into the global market. These vendors offer a new perspective that ensures your tech business can accommodate a broader audience. 

Penetrating the global market can encourage innovation. Dallas businesses can access international market insights in the following ways thanks to outsourcing providers:

• Identifying new customer needs and opportunities: You can gain fresh ideas for product innovations by understanding the pain points of foreign consumers and how companies solve them. It also provides the advantage of introducing groundbreaking solutions to your local market that your target audience did not even know they needed.

• Benchmarking against global competitors: Constantly refining your products and services is vital to staying ahead of Dallas’s competitive tech landscape. Gaining insight into global IT companies’ solutions helps you determine best practices and areas for innovation and improvement.

• Accessing new markets and scopes: Tapping into the global market lets your tech company expand its reach and open new opportunities for innovation. For example, your business specializes in developing mobile apps. Gaining access to the Chinese market might motivate you to operate there and create software specifically for its consumers.

Focus on Research, Development, and Expansion

Delegating even the simplest IT tasks to outsourcing partners helps you foster a culture of innovation. Strategic outsourcing lets your in-house team dedicate more time and resources to power core competencies, such as product development and expansions.

Outsourcing drives this renewed focus, increased expertise, and improved access to cutting-edge global insights. Thus, the strategy enables your tech company in Dallas to succeed. To better demonstrate BPO teams’ support for IT developments, let us explore Unity Communications’s IT case studies:

• Technical support for AT&T: Unity Communications built a center to accommodate AT&T’s partners. Also known as the Alliance Channel, this channel accounts for 20% of the company’s sales. After partnering with the provider, AT&T increased its wireless market share in Arizona by 4% and secured 15% of the local market.

• Help desk solutions for an IT company: The IT company needed round-the-clock customer service agents to accommodate unpredictable volumes as it expanded. After acquiring 24/7 help desk support from the provider, it successfully expanded operations to three countries, securing new deals and a competitive edge.

• Customer service for an e-learning company: Outsourcing help desk services helped an e-learning platform increase customer satisfaction by 92%. This positive feedback attracted more students to enroll in its classes. With this confidence boost, the company expanded its courses, keeping pace with established schools and e-learning providers.

Key Players in the Dallas Outsourcing Industry

BPO trends and predictions show that digital transformation, omnichannel solutions, and strict cybersecurity are shaping the outsourcing industry. Thus, your Dallas tech company should partner with a provider that adopts these trends while offering quality services. This step can help you keep up with the competitive IT scene in the city.

Below are the top BPO providers that offer services in the Big D and their ratings. These reviews and information are from Clutch, a global business-to-business (B2B) service provider marketplace.

• Unity Communications (4.9 stars) offers IT support, technical support, contact center as a service (CCaaS), and many more BPO services. It is headquartered in Arizona, operates in the Philippines, Mexico, and Costa Rica, and serves clients in the U.S., UK, Canada, Australia, and Europe. It integrates AI and cloud technology into its services.
• BorderlessMind (4.8 stars) is based in Dallas and India. It offers offshore, nearshore, and onshore outsourcing services. It scouts talent from India, Argentina, Columbia, Costa Rica, and Vietnam. It has a BPO team that excels in software development languages, frameworks, technologies, and other IT and non-IT skills.
• Innovature BPO (4.8 stars) is a Vietnam-based outsourcing company that ranks among the country’s top BPO services. It offers finance and accounting, business intelligence and analytics, and customer service and implements a global standard for security risks. Its team of 24/7 virtual assistants is ready to help clients expand their global footprints.
• Operatix (4.7 stars) specializes in working with B2B software companies worldwide. It operates in North America, Asia Pacific, Latin America, Europe, the Middle East, and Africa. Operatix has a deep knowledge of the B2B tech market, from cybersecurity to big data and analytics to finance technology (fintech) and IoT.
• SupportNinja (4.5 stars) works with various industries, including AI, e-commerce, and software-as-a-service (SaaS). It offers its clients customer service, technical support, content moderation, data processing, and general professional services. SupportNinja is headquartered in Dallas but employs virtual assistants in the Philippines.

The Bottom Line

Outsourcing has the potential to drive innovation in IT. By leveraging the expertise, resources, and insight the practice offers, tech companies can accelerate their research, development, and expansion initiatives.

Let’s connect if you need a BPO partner for your IT business. Unity Communications has over ten years of IT support outsourcing experience. We can help you with software development, systems and network administration, and cloud migration.