Enhance productivity and satisfaction with continuous, reliable IT support—available 24/7. Avoid disruptions with fast and efficient resolution of technical issues.
Ensure quick resolutions and exceptional customer satisfaction through 24/7 email and chat support across platforms.
Get multi-level, omnichannel technical support with experienced agents solving complex issues and ensuring uninterrupted business performance.
Access immediate remote assistance to reduce downtime and maintain operational efficiency—without requiring on-site visits.
Receive consistent, reliable assistance from help desk specialists who keep your operations running without friction.
Minimize disruptions with real-time in-app technical support that delivers instant solutions, right when your team needs them.
Leverage industry-specific IT solutions tailored to your unique technical challenges with expert-level support.
From password resets to advanced system diagnostics, our agents ensure smooth and uninterrupted system performance at every level of your infrastructure.
Keep your teams productive with quick, friendly, and reliable resolutions to technical concerns—minimizing downtime and easing internal workloads.
Instantly troubleshoot desktop-related problems without the need for on-site visits, helping your team stay focused and operational from anywhere.
Protect sensitive business data and ensure compliance with industry standards through proactive cybersecurity strategies tailored to your environment.
Deliver timely support to customers and staff across a variety of tools and platforms—improving user experience and reducing technical barriers.
Prevent costly disruptions by identifying system vulnerabilities early—ensuring your IT environment operates securely, efficiently, and without errors.
From password resets to advanced system diagnostics, our agents ensure smooth and uninterrupted system performance at every level of your infrastructure.
Keep your teams productive with quick, friendly, and reliable resolutions to technical concerns—minimizing downtime and easing internal workloads.
Instantly troubleshoot desktop-related problems without the need for on-site visits, helping your team stay focused and operational from anywhere.
Protect sensitive business data and ensure compliance with industry standards through proactive cybersecurity strategies tailored to your environment.
Deliver timely support to customers and staff across a variety of tools and platforms—improving user experience and reducing technical barriers.
Prevent costly disruptions by identifying system vulnerabilities early—ensuring your IT environment operates securely, efficiently, and without errors.
Operate at peak performance without interruptions. Unity Communications anticipates and resolves IT infrastructure issues so you can stay focused on what matters most—your business.
Our IT support agents bring years of hands-on experience across a wide range of platforms, tools, and systems. Whether it’s solving everyday issues or navigating complex infrastructure challenges, they approach every task with confidence and technical know-how—ensuring your operations never miss a beat.
Time is money, and delays in IT support can cost both. That’s why our teams are available 24/7 to provide responses the moment you need them. We prioritize fast resolution and minimal disruption so your business stays productive, no matter the hour or location. |
Technical support shouldn’t feel robotic. Our agents combine professionalism with a personable approach, delivering expert assistance with clarity, patience, and empathy—making the support experience smoother for both your team and your customers. |
We don’t believe in one-size-fits-all solutions. Every agent is trained specifically for your systems, workflows, and customer touchpoints. This custom-fit approach ensures they operate as a true extension of your in-house team, providing seamless and relevant support from day one. |
Our teams are built for reliability and performance. We take on time-consuming, repetitive, and complex IT tasks so your internal team can focus on strategic work. With proven processes and quality control, you can count on us to deliver consistently and accurately—every time. |
In the fast-changing world of tech, agility is everything. Our support agents are not only highly skilled, but also quick to learn new tools and adapt to evolving systems. Whether you’re scaling, upgrading, or transforming your infrastructure, we move with you—solving issues quickly and adjusting in real time. |
With decades of experience and a proven track record, our outsourced IT support teams have earned the trust of clients across industries. |
This rating reflects the consistent satisfaction of our clients and the quality of service we’re proud to deliver. It’s a testament to our commitment to reliable, responsive, and effective IT support for businesses like yours.
This rating reflects the consistent satisfaction of our clients and the quality of service we’re proud to deliver. It’s a testament to our commitment to reliable, responsive, and effective IT support for businesses like yours.
Your business is unique—your IT support should be too. At Unity Communications, we don’t just plug you into a standard solution. We take the time to understand your systems, workflows, challenges, and goals. Whether you’re scaling fast, navigating seasonal demand, or working across multiple time zones, our services scale with you. This tailored approach ensures your support team integrates seamlessly with your operations and grows alongside your business. |
Growth brings complexity—and your IT infrastructure needs to keep up. Unity Communications delivers reliable support that maintains operational efficiency, no matter how large or complex your environment becomes. From handling increasing ticket volumes to supporting multi-location operations and round-the-clock service demands, our teams are equipped to deliver consistent performance at scale. You can count on us to uphold service quality, minimize downtime, and support your long-term growth—without missing a beat.
Growth brings complexity—and your IT infrastructure needs to keep up. Unity Communications delivers reliable support that maintains operational efficiency, no matter how large or complex your environment becomes. From handling increasing ticket volumes to supporting multi-location operations and round-the-clock service demands, our teams are equipped to deliver consistent performance at scale. You can count on us to uphold service quality, minimize downtime, and support your long-term growth—without missing a beat.
Information technology (IT) support outsourcing involves delegating technical functions to service providers, allowing businesses to focus on core operations while ensuring seamless assistance. Companies adopt this strategy to reduce costs, enhance efficiency, and scale services based on their needs.
Unity Communications, an award-winning service provider, offers comprehensive IT solutions that adapt to evolving business demands. With a team of skilled professionals, the consistent Inc. 5000 awardee provides proactive support and specialized resources that minimize downtime and maximize productivity.
What is technical support, and how do businesses benefit from outsourcing this function? Technical support resolves software, hardware, or system issues through fast phone, chat, or email assistance.
As IT demands increase, more firms rely on outsourced technical support to meet challenging technology requirements. Business process outsourcing (BPO) allows enterprises to leverage external expertise, decrease operational risks, and maintain continuity without the financial costs of managing an extensive IT team.
Explore the strategic advantages of outsourced IT support:
As businesses become more global, operate in many time zones, and rely on remote workforces, round-the-clock support availability is critical for continuous operations.
Managing an in-house IT department can be expensive due to employee, training, and equipment costs. Outsourcing enables organizations to better manage these expenses.
Decreased capital investments. Outsourcing IT support reduces capital costs on hardware and software by allowing organizations to capitalize on their service provider’s resources, avoiding sizable upfront infrastructure spending.
In-house IT administration might distract from a company’s primary goals. Outsourcing enables firms to assign IT responsibilities to professionals, freeing internal resources and empowering teams to focus on their strengths.
Technical problems can cause costly downtime and frustrate employees. Outsourcing IT support provides quick access to experts who can efficiently resolve issues and restore systems.
Thorough documentation and reporting. BPO partners document every issue and resolution, providing businesses with valuable data on recurring problems to help prevent future occurrences.
Technical support services are essential for information management systems to run smoothly. They allow companies to address IT issues quickly, minimize downtime, and maintain optimal performance.
Below are the different types of IT assistance:
Remote technology support is a convenient and widely used form of technical assistance. BPO and remote work laws allow third-party providers and their IT personnel to troubleshoot and resolve issues without being physically present, saving clients time and resources.
Real-time supervision. Many remote support systems incorporate proactive monitoring, which enables IT staff to discover issues before they worsen.
A dedicated help desk provides a centralized point of contact for technical inquiries, letting employees get reliable IT support when needed to maintain productivity.
For efficient escalation and resolution, omnichannel technical support usually has three tiers based on IT issue complexity.
T1 features:
T2 consists of:
T3 involves:
Application support is the management and maintenance of enterprise platforms. Service providers guarantee that apps work well, are constantly updated, and are safe against vulnerabilities.
Customization support. Some firms require specific application configurations, which support teams implement and manage.
Software and application support services ensure all organizational digital tools function as intended. This includes regular maintenance, troubleshooting, and updates to software used across various departments.
Data backup. Regular backups are essential to software support. It safeguards critical business data in case of software failure or corruption.
Network management and security are vital IT support components that keep a business’s infrastructure secure, reliable, and optimized. These services protect the network from threats and enable smooth communication between systems.
Cloud integration. As more businesses move to virtual systems, third-party teams secure smooth cloud integration across all devices and applications.
Expanding businesses need help managing their IT infrastructure. They require scaled technology, complex systems, and smooth operations to avoid delays that cost money and hurt customer experience. Discover why outsourcing IT support is valuable for emerging small- and medium-sized businesses and growth-oriented companies:
Outsourcing enables companies to scale their IT services and align technology infrastructure with their expansion.
Seasonal peak management. With outsourced IT assistance, organizations, such as retailers and travel agencies, can ramp their resources up or down depending on seasonal variations and demand without incurring higher costs.
A growing business requires more robust network security, data management, cloud computing, and software development. Delegating technical support gives access to specialists who meet these diverse requirements without the complexities of hiring in-house experts.
Reduced overhead costs. With outsourced IT, companies avoid the overhead costs of hiring and running an efficient in-house team, such as office space, equipment, and management, while gaining access to top-tier talent.
Outsourcing IT support goes beyond addressing real-time issues. It also prevents them. Proactive monitoring and maintenance help spot problems before they escalate, lowering downtime and maintaining smoother business operations.
Scheduled maintenance. Routine maintenance occurs during off-hours to reduce work disruptions and optimize systems for peak business periods.
Every business has unique IT support needs, and outsourcing can offer tailored solutions. Instead of a one-size-fits-all approach, companies can work with their BPO partner to design customized services that match their goals.
Integrated systems. Many businesses have legacy or custom-built applications that demand ongoing assistance. BPO providers can integrate their services with existing infrastructure, allowing older systems to remain functional while adding new technologies.
TaskUs. (2023, October 17). Decoding Success: 6 Benefits of Outsourcing Tech Support. (2023,
October 17). Retrieved from https://www.taskus.com/insights/outsource-technical-support/
Le, R. (2023, August 29). Outsourced IT Services: a Strategic Approach to Scaling Your
Business. Esevel. Retrieved from https://esevel.com/blog/outsourced-it-services
Cooper. V. (2024, July 15). What Does Remote IT Support Do? Splashtop Inc. Retrieved from
https://www.splashtop.com/blog/what-does-remote-it-support-do
Gampe, D. (2024, August 13). How Outsourcing IT Services Enhances Business Scalability.
Databird Journal. Retrieved from https://www.databirdjournal.com/posts/how-outsourcing-it-services-enhances-business-scalability
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