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Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • July 31, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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Computer Telephony Integration (CTI)- Featured Image_

  • May 10, 2025
The Beginner’s Guide to Computer Telephony Integration (CTI)
CTI is the integration of computers and telephones. This technology uses Voice over Internet Protocol...
Dion Jay Tality

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Amazon VA for Phoenix e-commerce  - featured image

  • May 10, 2025
What Is an Amazon Virtual Assistant: A Guide for Phoenix E-commerce Business
Running an Amazon e-commerce business can be daunting with data entry, customer support, and logistics....
Allie Delos Santos

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Internal Help Desks - Featured Image

  • May 10, 2025
How the Best Outsourcing Providers Manager Internal Help Desks for Employees
IT outsourcing is vital for resolving employee technical issues. A strong internal help desk allows...
Allie Delos Santos

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Contact Center Services - Featured Image

  • May 10, 2025
Contact Center Services: Definitions and Benefits Guide
Customer interaction is crucial in building customer relationships, boosting profits, and achieving business success. Unfortunately,...
Dion Jay Tality

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Agents In Contact and Call Centers Increase Customer Retention - Featured image

  • May 10, 2025
Ways In Contact Call Center Agents Can Increase Customer Retention
Support agents in contact and call centers are vital in ensuring customer satisfaction and retention....
Joyce Ann Danieles

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What Managed IT Services Include for Companies - Featured Image_1923343967

  • May 9, 2025
What Managed IT Services Include for Companies
Explore how managed IT services can improve productivity, efficiency, and revenue. Learn about the types...
Rene Mallari

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Desktop Support Outsourcing- Featured Image_1459557428

  • May 9, 2025
Top Reasons Desktop Support Outsourcing Works
Desktop support outsourcing involves hiring a third-party service provider to manage IT processes. It covers...
Rene Mallari

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HR help desk software - Featured Image_2150644367

  • May 9, 2025
How HR Help Desk Software and Desktop Support Software Can Benefit Your Company
Discover the benefits of HR help desk software in outsourcing. Enhance employee communication, collaboration, and...
Joyce Ann Danieles

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Contact Center Experience - featured Image

  • May 9, 2025
How A Contact Center Experience Improves the Overall Customer Experience
Customers' dissatisfaction with damaged products or poor service can drive them away. Efficient contact centers,...
Joyce Ann Danieles

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