The Big Stay: Retaining Talent Through Strategic Outsourcing After the Great Resignation 

This article discusses the effects of employee turnover on businesses. Additionally, it explains how working with outsourcing companies in Chicago can improve talent retention. Keep reading to learn more.
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Chicago businesses face the challenge of keeping their employees following the Great Resignation. Business process outsourcing (BPO) is a strategic response to the evolving landscape characterized by increased competition and shifting work priorities.

Outsourcing is done primarily through the involvement of a Chicago BPO company with global operations. This technique allows for effective job distribution, non-monetary benefits, and more, contributing to a productive work environment. 

This article discusses the effects of employee turnover on businesses. Additionally, it explains how working with outsourcing companies in Chicago can improve talent retention. 

Keep reading to learn more.

Chicago Businesses Face Talent Retention Issues After the Great Resignation

The Federal Reserve Bank of Chicago states that the Great Resignation led to many Chicago individuals leaving their positions. This resulted in more job vacancies, higher unemployment, and a 1.1 percentage point increase in inflation. Employers had to compete for workers, which exacerbated the Big Quit’s influence on the local labor market.

The trend also resulted in better worker benefits, increasing salaries and benefits in many industries. The job market recovered as the Great Resignation ended, with substantial job growth in various sectors. The U.S. Bureau of Labor Statistics reported total nonfarm employment in the Chicago-Naperville-Elgin area increased by 50,200 in August 2023

However, as the Great Resignation prompted such changes, keeping talent has become an urgent issue for Chicago businesses. They might also require assistance in recruiting or securing employees since other businesses make higher counteroffers than they do. 

Other factors contributing to the talent retention challenge include:

  • Pandemic-related work arrangements. The pandemic shifted work culture and priorities, making employee retention more difficult.
  • Changing priorities. Employees increasingly seek work-life balance, flexibility, and employer support, making it harder for businesses to retain them.
  • Intense competition from financially robust enterprises. Cash-rich companies with more significant resources compete for a limited talent pool, making it more challenging for smaller businesses to keep staff.

Low talent retention can impact Chicago businesses in different ways. Read on to find out more.

How Low Talent Retention Can Hurt Chicago Businesses

Low talent retention can negatively affect Chicago companies’ overall productivity and performance. Its potential consequences include:

  • High turnover costs. Constantly losing and replacing employees can be expensive. Costs associated with recruitment, onboarding, and training staff and lost productivity during the transition can add up and affect the bottom line.
  • Lost institutional knowledge. Employees who leave gain valuable company knowledge, experience, and understanding of business operations. This loss can hinder efficiency and innovation, especially if the departing employees hold critical roles.
  • Decreased employee morale. Frequent turnover breeds uncertainty and undermines confidence among remaining staff, eroding trust in job security and a sense of belonging.
  • Disrupted team dynamics. Team cohesion and collaboration might suffer when there is a constant influx of new team members. Existing teams might need help maintaining effective communication and workflows, impacting productivity.
  • Reduced productivity. Training and integrating employees into the company culture take time. During this period, efficiency might decline as new hires get up to speed, leading to a temporary decrease in overall output.
  • Affected customer relationships. Frequent turnover can disrupt customer interactions in industries where consumer relationships are crucial. Clients might struggle when working with new contacts regularly, potentially affecting buyer satisfaction and loyalty.
  • Increased workload for remaining employees.  High turnover increases the tasks for remaining workers, leading to burnout, job dissatisfaction, and worker departures.
  • Challenging recruitment. A reputation for high turnover can make it difficult for Chicago businesses to attract top talent. Prospective employees might be hesitant to join a company with a history of frequent personnel changes.
  • Difficult long-term goal achievement. High turnover rates can disrupt long-term planning and goal achievement. Constantly changing personnel can make it challenging for Chicago businesses to execute and sustain strategic initiatives.

Improving Talent Retention via Outsourcing for Chicago Companies

Businesses in the Windy City risk losing funds, expertise, and credibility when they can only maintain staff for a limited period. Low talent retention can also lead to organizational instability and uncertainty, hurting worker morale, dedication, and performance. 

The good news is that enterprises can enhance talent retention through outsourcing to Chicago. This practical and proven strategy entails partnering with a BPO provider to manage non-core functions, including call center, data entry, technical support, and contact center as a service (CCaaS) solutions

But what is BPO’s role in boosting talent retention for Chicago organizations?

When resources are limited, subcontracting processes to a BPO company is more feasible than building competency in-house. Reputable nearshore and offshore BPO providers handle functions with the latest systems, knowledge, and solutions. They also have competent human workers familiar with relevant technologies, Western work culture, and specialized tasks. 

Outsourcing can enhance talent retention because Chicago businesses enjoy the following perks:

Effective Implementation of Best Practices to Lower Employee Attrition

Appropriate employment and work evaluations, policies, and processes can improve talent retention. Outsourcing providers apply tried-and-tested methods to curb staff resignations, sustain work harmony, and foster high morale for Chicago businesses. 

BPO companies adhere to best practices to minimize employee attrition. They can assist their Chicago clients in carrying out the following procedures across their organizations:

  • Refresh and hone skills. BPO organizations enable more options for staff growth, which leads to lower worker turnover. Employees are interested in opportunities that will allow them to develop or acquire fresh expertise. Many would rather receive more training than undergo a wellness program.
  • Offer adaptability. Providing flexible work alternatives can boost talent retention and efficiency, making outsourcing an appealing option for Chicago businesses. Some choices include remote work and flexible shifts, allowing professionals to complete activities anywhere and anytime based on certain hours.
  • Incentivize and recognize employees. BPO providers commonly offer verbal or written gratitude to deserving personnel, encouraging them to put their departure plans on hold. Outsourced human resource (HR) specialists deliver honest but positive feedback, helping team members feel more appreciated and acknowledged. 

Adequate Task Distribution to Uphold Work Excellence 

Proper work delegation can bolster talent retention, especially when outsourcing allocates the task load between third-party professionals and the Chicago business. 

When operating a startup or small firm in Chicago, the internal workforce might take on various duties. For instance, one person might be answering phones, keeping a record of transactions, and receiving and evaluating resumes simultaneously. 

This approach can jeopardize the staff’s job quality and expectations, particularly if they feel forced to perform duties where they have no skill or interest. Taking on two or more roles simultaneously might also result in burnout. 

BPO providers can help local businesses identify responsibilities and split them accordingly to improve talent retention through outsourcing to Chicago. They also provide access to third-party specialists, helping to avoid assigning duties to internal staff who might not be the best fit.

Reduced Workload: Allowing Employees to Showcase Their Competence

A reduced workload might decrease workforce turnover. Assigning various goals and timelines to in-house workers harms productivity. It is difficult for the team to execute several duties without cutting corners and losing performance and quality. 

One of the many causes of resignations is a sense of unfulfillment. According to Gallup’s 2022 study, workers are disengaged and dissatisfied at significant percentages. Sixty percent of people indicated they were emotionally disconnected from work, and 19% were dissatisfied.  

Professionals are forced to offer mediocre work under these circumstances and are upset at not being able to demonstrate their abilities. Better talent retention through outsourcing can be realized as the practice helps Chicago organizations spread work equally among staff. Third-party team assistance can lessen in-house staff stress. 

Seasoned HR Specialists to Tackle Complicated Staff Issues

Availing third-party HR experts can boost talent retention, so consider outsourcing to acquire these experienced professionals for Chicago businesses.

Since HR requirements and regulations are continually altered, ensuring compliance can take time. Responding to questions about employee benefits, pay, and pension plans can take significant time and effort. 

Outsourcing helps Chicago businesses access experienced and qualified HR professionals who can uphold compliance and answer complex inquiries, saving them substantial time in research. They can assist clients in addressing challenging HR issues that might influence employee morale and views.

HR consultants can assist with time-consuming tasks, including. 

  • Implementing staff policies and procedures 
  • Observing labor regulations
  • Comparing competitive benefit options
  • Developing employee compensation plans
  • Calculating compensation under federal and local rules
  • Establishing and fostering a diverse workplace

Upgraded Workplace Atmosphere for Better Staff Tenure

Bolstering talent retention is possible by refining organizational culture through outsourcing. Any Chicago employee’s experience is defined by the workplace’s principles, procedures, and practices. 

Company culture is one of the most pertinent factors driving staff retention. It is inversely related to the rate of turnover. The healthier the business culture, the lower the employee turnover, and vice versa. 

Small and medium-sized companies (SMBs) abound in Chicago, providing goods and services to the city’s population. Corporate culture overburdens many HR departments in SMBs, contributing to employee dissatisfaction and attrition. 

An in-house HR staff might require additional time and effort to run worker engagement initiatives, provide communication opportunities, collect and analyze employee comments and opinions, and establish employee relationships. 

A BPO provider with HR knowledge can help the internal staff improve corporate culture and workplace surroundings and increase talent retention through outsourcing to Chicago.  

Minimized Work Stress for Better Productivity 

A more relaxed work environment can translate to better talent retention. Work pressure diminishes when tasks are spread proportionately between the outsourced and Chicago teams, particularly during hectic or peak hours. 

Delegating tasks assists Chicago businesses in dealing with surges in company transactions, client demands, and requests, especially when staffing is limited. According to a recent poll, 45% of workers are overburdened, understaffed, and under significant stress. 

However, outsourcing helps reduce employee pressure when there is a sufficient workforce. Staff will most likely do better when they are in good mental health. 

Added Non-financial Advantages for Employee Well-Being

More extensive employee benefits, such as excellent medical insurance, can translate to decreased staff turnover and are accessible to Chicago businesses through outsourcing. Employees with access to high-quality non-monetary incentives are less likely to leave the firm. 

As the senior population in the state expands, more working Chicagoans seek employer-sponsored health care. According to the City of Chicago, the region’s population is aging, with an 80% rise in the number of older adults predicted by 2050. 

The BPO partner can assist local businesses in obtaining superior non-monetary advantages through better benefit administration. As a result, employees can enjoy first-rate perks, resulting in better talent retention and higher morale. Companies should think about outsourcing these procedures to incentivize Chicago staff.

Augmented Work-Life Balance for Greater Employee Contentment

Outsourcing enables Chicago businesses to improve personnel loyalty and balance their professional and personal lives well. 

Delegating tasks to third-party specialists allows employees to meet work deadlines while having time for friends and family. They can spend their weekends strolling and picnicking at Millennium Park or Grant Park or attending sporting activities. Those who are less stressed and can prioritize their well-being are happier and more productive.

Outsourcing also allows internal staff to focus on high-level decision-making processes, critical corporate activities, and specialized functions. Repetitive duties are sent to the BPO provider, along with procedures that are beyond the capabilities of the in-house workforce. This allows individuals to focus on their strengths, which increases their enjoyment and efficiency. 

The Bottom Line

The aftermath of the Great Resignation posed challenges for Chicago businesses regarding talent retention. 

Despite job market recovery and growth, increased competition for skilled workers and shifting work priorities have elevated talent retention as a critical concern. Low talent retention affects productivity, institutional knowledge, employee morale, and team dynamics. 

Outsourcing offers a solution for Chicago companies. Let’s connect to learn more about improving talent retention through outsourcing to Chicago

Rene Mallari
Rene Mallari considers himself a multipurpose writer who easily switches from one writing style to another. He specializes in content writing, news writing, and copywriting. Before joining Unity Communications, he contributed articles to online and print publications covering business, technology, personalities, pop culture, and general interests. He has a business degree in applied economics and had a brief stint in customer service. As a call center representative (CSR), he enjoyed chatting with callers about sports, music, and movies while helping them with their billing concerns. Rene follows Jesus Christ and strives daily to live for God.
Rene Mallari

Rene Mallari

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