Hiring Remote Workers Offshore

unity Communications Blog Post Feature Image

How Unity Communications Makes It Easy to Hire Remote Workers Offshore

A Business Process Outsourcing (BPO) company can take a load off your business’s proverbial shoulders. However, while most people associate outsourcing with attempts to maximize a budget, a BPO company like Unity Communications will help you see that hiring remote workers offshore means so much more. In fact, using our tier 1 ticketing support services and other solutions actually helps create jobs that are essential to your business.

So, let’s discuss how BPO outsourcing services can work for your company, along with some advice on business processing outsourcing to make your life easier.

Why Use an Offshore BPO Service?

Whether you’re looking for order management services, eCommerce support services, or technical support services of any kind, a BPO company can help you do it more effectively. With a team of dedicated, specialized, fully trained staff, you’ll benefit from:

  • Higher efficiency thanks to the best practices and leading technology of a BPO company.
  • More time to focus on core business activities by outsourcing your ancillary activities.
  • Fewer hurdles to entering a local market should you choose to expand globally.

Many companies consider using a BPO company for other reasons, too. For instance, 47 percent pursue it to solve capacity issues, while 31 percent seek to improve service, and 17 percent even want to accelerate organizational transformation with the help of BPO.

The Time-Saving Hiring Process

One of the major perks of using a trusted BPO company is the time-saving advantage. That’s why Unity Communications keeps the hiring process as streamlined as possible.

  1. Research Your Options: Understand the benefits and risks of outsourcing.
  2. Consider Your Needs: From call center staff to technical support teams, the first step in the hiring process is understanding what services your company needs to outsource.
  3. Find the Right BPO Company: Look for a company with a myriad of reviews and case studies.
  4. Create a Custom Agreement: Here at Unity Communications, we write a custom agreement for every client to meet their specific needs.
  5. Track Your Metrics: If you choose the right company, you’ll notice near-instant improvements in productivity and even service quality.

Should you use a BPO company like Unity Communications
Should you use a BPO company like Unity Communications

If you think that a BPO company is too costly, too complicated, or otherwise out of reach for your business, think again. While many attribute outsourcing to big business, nearly 4 out of 10 small businesses in the United States use it to handle at least one of their processes. Of those, almost 25 percent say they use outsourcing to increase efficiency.

All of this makes good sense because, while you can outsource a number of processes, around 60 percent of all outsourced work is related to IT. Since IT work requires specially trained staff and major investments in technology, it makes sense that more businesses are opting to outsource it.

So, is your business considering a BPO solution? If so, schedule a meeting and talk to us about your needs. We’ll help create a custom-tailored BPO solution that fits your business and supports your plans for growth.

    Previous White Paper: Are You Considering Outsourcing To Help Rebuild Your Business?
    Next Unity Communications One of the Most Cost-Effective and Flexible BPO Company to Help you Succeed

    You may also like

    How To Choose the Best Contact Center Provider


    How To Choose the Best Contact Center Provider

    Consider hiring a third-party service provider for your contact center. Pick a vendor with a skilled workforce, multiple channels, contact center as a service (CCaaS) software, and more. In this article, we’ve listed 8 proven tips for choosing the right CCaaS vendor.

    Companies Should Know This Before Buying a CCaaS Solution


    Companies Should Know This Before Buying a CCaaS Solution

    Does your customer service solution slow your team’s response to massive customer inquiries? Have you received overflowing negative consumer reviews because of it? If so, you need a new, robust contact center as a service (CCaaS) platform to provide a superb customer experience.

    A 2023 Guide to Healthcare Business Process Outsourcing


    A 2023 Guide to Healthcare Business Process Outsourcing

    Healthcare BPO has exponentially grown in recent years. What started as an industry exclusively offering non-clinical services has evolved and garnered enough trust to offer outsourced clinical functions. Let’s take a look at the evolution of healthcare BPO.