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Do you want to take your customer service and business operations to the next level by combining the power of artificial intelligence (AI) and the expertise of virtual assistants for your Phoenix e-commerce store?
If so, outsource them.
This article discusses the advantages of outsourcing AI and virtual assistant functions for improved profits. It also explains the vital role of next-generation technology and human professionals in growing your online business.
Keep reading to learn strategies for finding the right outsourcing partner to effectively support your e-commerce company.
AI’s Rising Popularity in E-commerce
The imitation of human intellect by software and digital devices is called artificial intelligence. This technology has various uses in e-commerce, from cloud-based enterprise applications to mobile devices and embedded hardware.
AI and other related technologies (e.g., machine learning and natural language processing) combined with human virtual assistants can improve profits for your Phoenix e-commerce company. Smart platforms can integrate into your existing customer communication channels, such as social media networks, messaging apps, email, and phone calls.
In customer service, AI and live virtual assistants deliver improved support for greater profits by properly addressing buyer inquiries, concerns, and complaints to raise satisfaction and experience. It also helps customer support employees handle burdensome tasks for enhanced productivity and process online orders and payments for faster transactions.
Organizations worldwide increasingly use AI and other advanced applications with virtual assistants to handle various e-commerce functions for better profits. Based on Precedence Research’s latest report, the global AI retail market size will reach $45.74 billion by 2032 from $8.41 billion in 2022.
The Role of AI and Virtual Assistants in Phoenix E-commerce Businesses
Examine how virtual assistants can use AI and other cutting-edge programs to improve customer service and other processes for greater profits.
Uses Synthetic Media for More Personalized Service
Images, films, sounds, and other content produced, altered, or enabled by AI are examples of synthetic media. This also involves “deepfakes”, which are realistic AI-generated photos and videos. The idea is to boost personalization through avatars and targeted content that provides potential consumers with the most appropriate products or services.
By utilizing AI-powered synthetic media in your Phoenix e-commerce shop, virtual assistants can engage with customers more effectively and have a higher chance of closing sales and earning product loyalty. Synthetic media usage entails:
- Face swapping
- Pose iteration
- Lip syncing
- Facial reenactment
- Image enhancement
- Virtual environment
- 3D body scanning
Addresses Phony Product or Service Reviews to Minimize Fraud
Many buyers and users depend on reviews from previous and existing customers to decide whether to purchase a product. However, fake reviews that mislead consumers abound online, wasting their money and time after receiving goods below their expectations.
By using AI applications with machine learning (ML) features and capabilities, virtual assistants can detect fake reviews to minimize customer fraud or dissatisfaction for sustained profits. The AI-assisted customer support team can assess reviews through writing patterns, formatting, and text styles. They can flag suspicious ratings immediately.
Optimizes Product or Service Prices to Maintain or Improve Revenue
AI has a feature called dynamic pricing, which adjusts your products’ or services’ retail costs in real time depending on the data it gathers and analyzes. This AI function that you and the virtual assistants can utilize quickly determines the ideal price of your items at a particular time for optimized profits.
Additionally, AI can help you change the prices of numerous products based on your supply and consumer demand. For instance, if your AI system identifies demand for a specific product that is unavailable or out of stock, it can adjust prices to include a higher markup.
Recommends Products to Match Shoppers’ Tastes
AI and virtual assistants can recommend products that suit the buyers’ preferences to increase the chance of sales and generate additional profits. It lets browsers look for products in your Phoenix e-commerce store with conversational images and text, giving them the impression they are communicating with a real person.
AI can make different recommendations, such as:
- Shopper-focused recommendations are personalized recommendations tailored to each buyer’s previous searches or browsing habits.
- Content similarity is a type of recommendation offering products with the same benefits, qualities, or features.
- Behavioral recommends products other customers have recently purchased, seen, or checked out.
Deploys Chatbots to Enhance Customer Support
Chatbots are AI-driven computer applications that use voice- or text-based messaging to interact with online customers. They can assist the customer service team in performing common tasks, such as resolving checkout issues, answering frequently asked questions (FAQs), and addressing product returns and refunds.
These systems can also reply to customers during your team’s busy hours. They free up your employees’ time and effort, enabling them to pay more attention to urgent assignments.
Moreover, AI-powered chatbots can operate during holidays, weekends, and off-hours while virtual assistants and other professionals take a few days’ breaks. 24/7 customer support can help attract customers and close sales for enhanced profits.
Use Outsourcing to Harness AI and Virtual Assistants for More Profits
If you need more time, expertise, or funding to implement AI and adequately manage your online retail store’s customer service, transferring functions to a business process outsourcing (BPO) company is ideal. The service provider can blend AI and virtual assistants for customer support and other related processes for better profits.
Reputable offshore and onshore BPO companies have the necessary technology, including AI and cloud platforms, and qualified human workers to effectively manage e-commerce customer service outsourcing.
Discover the benefits of combining AI and virtual assistants or similar personnel through customer service outsourcing for greater profits.
Low-cost, Effective Remote Workforce to Improve Bottom Line
One advantage of delegating AI operations and virtual assistants for increased profits is affordable talent. Offshoring providers in the Philippines and vendors in other destinations, such as Costa Rica and Mexico, provide qualified and cost-effective remote workers.
These third-party work-from-home (WFH) professionals are ready to perform their duties and have the necessary formal training, interpersonal abilities, and technical qualifications to provide AI-driven customer service solutions.
Compare the average monthly salaries of customer service professionals in the Philippines, Costa Rica, and Mexico to those in Phoenix, Arizona.
| Country | Average Salary of Customer Service Professionals in a BPO Company (in U.S. dollars) |
|---|---|
| The Philippines | $454.79 |
| Costa Rica | $2,166.65 |
| Mexico | $1,140.17 |
| Phoenix, Arizona (U.S.) | $4,625 |
Sources: Glassdoor provided data for the Philippines, Costa Rica, and Mexico, while Indeed furnished the figures for Phoenix, Arizona (U.S.).
Note: Salaries were converted to U.S. dollars ($) from Philippine pesos (PHP), Mexican pesos (MXN), and Costa Rican Colón (CRC). The exchange rate was PHP56.07 to $1, 512.31CRC to $1, and MXN17.06 to $1 as of March 1, 2024.
Based on the figures above, you can save $4,170.21 ($4,625 less $454.79) monthly when outsourcing e-commerce services to the Philippines (the one with the lowest rate) instead of hiring similar workers in Phoenix. Remember that the pay levels and calculations given are only estimates. Consult a BPO provider to learn about current prices and other pricing details.
Decreased Operating Expenses for Extra Funds
Outsourced AI processes and virtual assistants can raise profits and reduce running costs for your Phoenix e-commerce establishment. You need considerable capital when starting and maintaining AI-powered customer service operations internally.
Learn about the cost savings associated with outsourcing AI-enabled customer support activities:
- Staffing. Working with a customer-centric outsourcing service provider reduces labor expenses. The BPO partner handles tedious and expensive recruitment duties. It conducts job announcements, candidate assessments, testing, orientation, and work preparations.
- Wages. Full-time employees require payroll costs. With outsourcing, you no longer shoulder salaries and compensation-related expenses. The BPO provider covers non-financial employee perks such as health insurance, vacation, and sick leave.
- Workspaces, computer systems, and virtual rooms. Reduced initial investments are one incentive to outsource AI and virtual assistants for expanded profits. Due to these cutting-edge technologies, physical displays are no longer required for product or service presentations. The BPO provider also utilizes its physical premises and digital assets.
- Retraining. The service provider invests in workforce development and skill training to hone the talent of virtual assistants and other third-party workers. Staff upskilling is vital to keeping pace with innovations, industry standards, and workflow approaches. Training internal staff necessitates higher costs.
Skilled Remote Workers for Effective Customer Service
Human expertise is another reason to assign AI functions and tasks to virtual assistants for enhanced profits. For example, working with a BPO company in the Philippines gives you access to a competent, flexible, and college-educated workforce.
Despite time zone variations, these experts are readily available to handle your online shop’s daily operations. They have sought-after technical and soft skills and are acquainted with Western employment methods and workplace norms.
Virtual assistants can use AI-enabled virtual reality (VR) and augmented reality (AR) to offer more precise and specialized e-commerce customer support. Their talent and interpersonal abilities, coupled with immersive virtual environment features, can boost consumer satisfaction and increase sales.
Your e-commerce store in Phoenix can gain the following benefits with superior customer service and interactive web shopping features:
- Better customer retention
- Higher employee satisfaction and motivation
- Improved brand and business image
- More product cross-selling and upselling opportunities
- Enhanced market edge
Boosted Customer Experience (CX) for Better Buyer Satisfaction
Collaborating with an established and customer-focused BPO company to manage AI and virtual assistants for improved profits guarantees excellent e-commerce consumer service. You can consistently achieve high CX as third-party professionals specialize in customer satisfaction, acquisition, and retention.
Check out the perks of better CX:
- Higher return on investment (ROI). AI and virtual assistants working together can improve CX and drive ROI. Satisfied customers are likely to purchase more from your business. They also tend to spread the word about your products or services through word of mouth or social media.
- Minimized publicity costs. Increasing CX boosts sales while decreasing marketing and advertising spending. With a robust customer base, you can reduce your promotional and customer acquisition funding and redirect it to other projects.
- Superior buying experience. AI and virtual assistants help deliver more precise product information, resulting in customer confidence and additional orders for greater profits. AI-backed third-party professionals can assist you in better serving shoppers and solidifying product or service trust.
- Elevated product perception. An excellent reputation adds to a more extensive consumer base. Third-party customer service workers using innovative technologies such as AI, VR, AR, and chatbots can improve CX, resulting in more loyal consumers and a larger market share.
- Additional buyer insights. Advanced customer service technologies and systems can gather and analyze large volumes of data. They can give more information on customer tastes and activities. Virtual assistants leverage detailed consumer data to enhance their customer service skills.
Amplified Data Compliance to Avoid Hefty Regulatory Penalties
Obtaining AI-driven solutions and virtual assistants via a service provider ensures the correct application of technology to enhance your business’s compliance. This strategy helps avert potential financial consequences for sustained profits.
The BPO partner assists your Phoenix e-commerce business in adhering to government regulations and industry guidelines. The General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the Payment Card Industry Data Security Standard (PCI DSS) are among such regulations.
Noncompliance might result in sanctions, litigation, negative media attention, and other repercussions for your company.
Here is how AI and virtual assistants can intensify your compliance initiative for steady profits:
- Optimize risk management. AI-based solutions can help compliance professionals detect, assess, oversee, and remove potential dangers by processing large amounts of data and providing insights into potential compliance issues.
- Monitor compliance operations. AI-based solutions can instantly monitor the organization’s activities and deals, identifying possible compliance problems.
- Accelerate processes. AI-supported third-party teams can help simplify document screening, data analysis, and similar functions. This capability lightens compliance specialists’ loads while increasing speed and dependability.
- Provide upgraded compliance training. One advantage of combining AI and virtual assistants for better profits is that the technology is configurable. This means that you can develop and offer compliance training tailored to the needs of your staff and the company. These training programs provide adequate education on compliance.
- Recognize and flag suspected infractions. AI-powered tools can analyze vast amounts of data for inconsistencies or abnormalities that might indicate regulatory violations.
More Robust Data Security to Safeguard Critical Business Information
With outsourcing, your Phoenix e-commerce store can capitalize on AI and virtual assistants to minimize data breaches and online attacks, resulting in reduced losses and stable profits.
The following are the upsides of deploying AI-based solutions to prevent data hacking:
- Heightened accuracy and performance. AI-fueled platforms can track and scrutinize more digital systems and devices than standard safety technologies. They strengthen threat detection by identifying more patterns and movements that traditional data security techniques might overlook.
- Quicker emergency detection and response. AI-powered solutions can scan vast amounts of data more rapidly than typical cybersecurity tools to detect abnormal and questionable movements. Outsourcing AI and virtual assistants via a BPO provider can help protect your Phoenix e-commerce shop’s data for steady profits.
Intensified Focus on Core Competencies for Strategic Edge
Subcontracting AI functions and virtual assistants to manage e-commerce tasks lets your company hone in on revenue-generating activities for increased profits. Such activities include product or service modernization, overseas expansion, and major marketing initiatives. These efforts can establish and solidify your competitive advantage over market rivals.
Gaining a competitive advantage with the assistance of outsourced AI and virtual assistants results in more customers and greater profits. With better earnings, your Phoenix e-commerce firm can:
- Allocate more funds to next-generation technology to simplify processes, taking output and efficiency to the next level.
- Widen the market base quicker to diversify income streams and decrease reliance on the existing customer pool.
- Maximize customer service for higher consumer satisfaction and brand commitment.
- Motivate staff, including third-party workers, with extra bonuses and benefits and better training to foster high confidence and avoid high turnover.
How to Outsource AI and Virtual Assistant Functions for Better Profits
The BPO industry is massive, with numerous players. Consider these six steps to acquire the most suitable outsourcing partner to manage AI and virtual assistant operations for increased profits.
- Determine goals and parameters. Evaluate and develop outsourcing strategies with other decision-makers. Consult managers and other employees as well. Decide on the appropriate team size, communication channels (e.g., social media and phone calls), and outsourcing method—offshore or onshore—that best meets your requirements.
- Review initially screened BPO candidates. Conduct a thorough study of each prospective third-party provider. Assess its experience, credentials, and competencies. Seek viable partners with specialist staff to manage outsourced e-commerce operations. Asking about their data security and confidentiality practices is advisable.
- Collect an exhaustive list of service costs. Gather a detailed list of service prices, extra charges, and hidden fees from the pre-screened BPO providers to better control the outsourcing budget for your Phoenix e-commerce organization. Check their prices, compute bundle costs, and conduct a comparative analysis.
- Construct a request for proposal (RFP). In this stage, narrow the list of contenders, generate an RFP, and distribute it to every short-listed third party. The RFP must specify the extent of the outsourced projects, deadlines, budgetary limitations, and recommended solutions to possible problems.
- Pick the BPO provider that meets your standards. Draft a service-level agreement (SLA) with your new partner, detailing the required level and types of assistance. The SLA specifies the terms and conditions of the outsourced initiatives, including key performance metrics (KPIs).
- Maintain communication with the partner while overseeing outsourced activities. Audit the BPO partner’s progress per the SLA. Maintain regular contact with the service provider to discuss status and development.
The Bottom Line
Outsourcing allows you to fully utilize AI and virtual assistants to provide more engaging shopping experiences and personalized customer service. Doing so leads to optimized costs and higher profits for your Phoenix e-commerce store.
Some issues can occur when outsourcing activities, but they can be addressed with thorough planning and research. Besides, the BPO partner will provide outsourced customer service tips and other advice to make your outsourcing successful.
Let’s connect if you want to learn more about driving profitability with AI and virtual assistants using BPO services!
