Philippines

We build your dream team without breaking the bank. Our Inc. 5000-recognized offshoring team in the Philippines will save you up to 80% of costs. Let our expert consultants handle all your customer support, back-office management, payroll, data entry, and IT services.

80%

decrease in operational costs when you hire our BPO group.

57%

of businesses outsource business processes to focus on core tasks.

65%

of organizations using BPO companies want to expand their outsourcing investment.

54%

of all ecommerce companies outsource their customer service function to a BPO group.

Interested to Learn More About What We Can Do For You? Check Out This Video!

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How Outsourcing to the Philippines Benefits Our U.S. customers

We helped a large wireless management company improve productivity rate by 60%.

Partner with Unity Communications, the Top Offshoring Provider in the Philippines

We provide offshoring services guaranteed to increase your profitability and grow your business. Our relentless commitment to excellence has earned us a place as one of the top offshoring providers in the Philippines—and clients have taken notice. In the last three years, we experienced revenue growth of over 260%.

Join our roster of satisfied clients today to get:

Unity Communications was founded in 2009 to provide world-class business process outsourcing (BPO) services. Our exceptional service quality helps American companies achieve high customer satisfaction. Grow with us via our scalable, repeatable, and profitable process.

Are You Following The Current Global Outsourcing Trends?

While we call the Philippines home, we provide BPO solutions to companies worldwide. Our talented, educated, and driven local workforce enables us to support a large client base.

As a result, we’ve spent over 15 years helping hundreds of companies across the globe transform their business operations. Our superior service has led to measurable results, and our clients have achieved:

And we cannot wait to do the same for your company!

Partner with Our Philippines-Based BPO Group Today!

Fill in the form, or, if you prefer, send us an email or call us:

Address

1530 E. Williams Field Rd # 201 Gilbert, AZ 85295

The Offshoring BPO Services in the Philippines You Can Count On!

Awards And Accolades

The Offshoring Provider in the Philippines You Need

Our 350+ BPO specialists are skilled in customer service, data entry and processing, technical support, e-commerce development, digital marketing, and more. We are a repeat Inc. 5000 winner, one of The Manifest’s most recognized BPO companies, and an AT&T Alliance Channel Solution Provider.

We are also honored to have won back-to-back certifications as a Great Place
To Work by GPTW.

Looking for the Best Offshoring BPO Provider in the Philippines? You’ll be in Great Company!

How Can We Help Your Business Grow Today?

Fill in the form, or, if you prefer, send us an email or call:

Address

1530 E. Williams Field Rd # 201 Gilbert, AZ 85295

Frequently Asked Questions (FAQ) - Cleveland BPO Call Center Service Providers

Business Process Outsourcing (BPO) refers to companies outsourcing specific operational tasks to external service providers. This approach allows businesses to concentrate on their core competencies while entrusting non-core activities to specialists. BPO providers offer services in areas that may not be the primary expertise of the hiring company, enabling these businesses to benefit from expert skills and technology without the need to develop them in-house.

For Cleveland businesses, BPO providers can manage various functions, from administrative tasks to more complex operations like customer service and digital marketing. Outsourcing these responsibilities can result in cost savings, heightened efficiency, and access to expertise that might not be available internally. It also enables businesses to scale rapidly without requiring extensive recruitment or training of new staff, making it an appealing option for companies aiming to grow or adapt to varying workloads.

Companies in Cleveland, Ohio outsource various tasks to BPO providers, ranging from routine administrative duties to specialized technical roles. Commonly outsourced tasks Unity Communications provides to Cleveland companies include data entry, customer service, accounting, HR management, and IT support. These tasks, often demanding and requiring distinct skills, are well-suited for outsourcing to expert providers.

Cleveland businesses are increasingly looking to BPO providers for more strategic roles such as digital marketing, analytics, and customer relationship management. Outsourcing these areas allows companies to leverage advanced expertise and technology, helping them remain competitive in a digitally evolving market. BPO providers bring the latest tools and methodologies in these fields, offering Cleveland businesses a level of service that would be challenging to cultivate internally.

The process of BPO typically starts with thе idеntification of business functions that arе candidatеs for outsourcing. Companies in Cleveland need to assess their internal processes and determine which ones can effectively be managed by an external provider. This dеcision is oftеn basеd on factors likе cost, complеxity, and thе stratеgic importancе of thе procеss. 

Oncе a procеss is idеntifiеd for outsourcing, thе nеxt stеp is to sеlеct a suitablе BPO providеr.  This involves evaluating potential vеndors based on their expertise, track rеcord, and ability to meet the specific needs of thе busіnеss. Aftеr sеlеcting a providеr, thе company will work with thеm to transition thе procеss, which includеs sеtting up communication protocols, transfеrring knowledge, and еstablishing pеrformancе mеtrics. This phase is critical to ensure that thе outsourcеd procеss aligns with thе company’s standards and objectives.

BPO outsourcing is a stratеgic tool that can significantly contribute to the growth of a Clеvеland business. By outsourcing non-corе functions, companies can rеdirеct their resources and focus on arеas that drive growth, such as product dеvеlopmеnt, markеt еxpansion, and customеr еngagеmеnt. Outsourcing routinе and spеcializеd tasks to BPO providеrs allows businеssеs to operate morе efficiently and respond morе quickly to markеt changes. 

Furthеrmorе, BPO offers scalability, allowing Cleveland businеssеs to adjust their operations easily to mееt changing dеmands. This flеxibility is particularly bеnеficial for companies еxpеriеncing rapid growth or seasonal fluctuations. By rеlying on BPO providеrs, businesses can scalе up or down without thе complеxitiеs and costs associatеd with hiring and training nеw еmployееs, providing them with a competitive еdgе in a dynamic businеss еnvironmеnt.

Call cеntеr sеrvicеs are a vital component of customer engagement and support, prompting many Clеvеland companies to outsource this function to spеcializеd BPO providеrs. Thеsе providеrs offеr expertise in handling customer interactions across various channеls, еnsuring that customеr inquiries, complaints, and feedback arе managed professionally and efficiently.  This lеvеl of sеrvicе is crucial for maintaining customеr satisfaction and loyalty, which are key drivers of business success. 

By using call centеr sеrvicе providers, Clеvеland businеssеs can offer 24/7 support, handlе high volumеs of calls, and providе multilingual sеrvicеs, which might bе challеnging to managе in-housе. Outsourcing call cеntеr opеrations also allows companies to bеnеfit from thе latest technologies in customer sеrvicе, such as AI-powеrеd chatbots and advancеd analytics,  еnhancing thе ovеrall customеr еxpеriеncе.

While BPO offers many advantages, there are potential downsides that Cleveland companies need to consider. Outsourcing can lеad to additional costs associatеd with thе sеrvicеs of thе BPO providеr, and there may be hidden fees that are not immеdiatеly apparеnt. Companies also risk losing direct control ovеr thе outsourced processes, which might affect the consistency and quality of thе sеrvicе. 

Another concern is the potential loss of learning opportunities that come with managing processes in-housе. Companiеs that outsourcе significant parts of their opеrations may miss out on valuable insights and innovations that can be gainеd from hands-on еxpеriеncе.  Additionally, thеrе аrе security and reputational risks involved, especially whеn sensitive data and business operations arе entrusted to an external providеr. Careful selection and ongoing monitoring of the BPO partner are crucial to mitigate these risks.

Hiring a BPO company in Cleveland comes with several key advantages. Firstly, the expertise of these providers in virtual assistant (VA) recruitment ensures that the process is both efficient and effective, leading to significant time and resource savings. Their proficiency means tasks are completed correctly from the outset, minimizing the need for costly revisions and retraining.

Outsourcing to a BPO company also lightens the workload on your internal team. They take on the labor-intensive aspects of VA recruitment, training, and onboarding, freeing up your team to concentrate on core business activities. Additionally, by distributing the risk associated with outsourcing, a reputable BPO company assumes responsibility for the quality of their service. This level of accountability ensures they are committed to delivering high-quality results, benefiting your business in the long run.

The range of BPO companies in Cleveland caters to diverse business needs. General BPO providers offer a wide spectrum of services, including front-office tasks like customer service and back-office functions such as data processing.

Specialized BPO companies focus on areas such as IT, legal, or knowledge process outsourcing. These specialized providers bring expertise in niche areas, ensuring high-quality service in complex fields. Additionally, offshore and nearshore BPOs offer services from overseas or neighboring countries, respectively. These various BPOs enable Cleveland businesses to find the most suitable outsourcing solutions, whether they require general support or specialized expertise.

Top Seven Reasons Unity Communications Has Become the Premier Offshoring Provider

1. Cost Savings

Companies all over the U.S. are looking to outsource critical business functions to BPO service providers in the Philippines—and cost reduction is one of their biggest motivators.

Outsourcing effectively controls costs while delivering the same or better results for your business. Securing the services of an offshoring provider in the Philippines, such as Unity Communications, frees up personnel and financial resources you can direct toward your profit center.

Attracting and retaining quality talent during historically low unemployment rates and high wages are becoming more and more difficult—and U.S. companies are struggling to stay afloat.

Avoid the hassle of marketing and hiring new full-time resources for non-core business functions. Partner with Unity Communications to deliver the same exceptional service to your customers at a fraction of the cost.

Because of the affordable standard of living in the Philippines, we pay above-market rates to our workforce and achieve industry-leading retention rates. At the same time, we provide your business with cost savings that make a difference to your bottom line.

2. Time-saving Business Strategy

With Unity Communications, you have access to world-class talent at a fraction of the price of a full-time resource in the United States.

We free up your time to enable you to focus on the aspects of your business that are true differentiators driving value for shareholders. Your company doesn’t have to worry about training, providing costly 401(k) matches and pension plans, or securing healthcare and other employee benefits.

Choosing us as your trusted offshoring provider in the Philippines means we take care of everything. You simply reap the benefits and rewards.

Our clients also do not have to worry about payroll, human resources, customer service, or IT security protocols. When you partner with us, you can focus on scaling your business instead of letting non-revenue-producing activities get in the way.

3. Common Language and Culture

English is second nature to Filipinos. It’s one of the two national languages of the Philippines. This lack of a language barrier makes the Philippines an attractive location for offshore support.

At Unity, we take English language skills to the next level. Our employees undergo intensive written and oral language screening as part of the application process. For each of our clients, we develop a full style guide and lexicon that our specialists draw on to be a true extension of your brand.

Time and cost savings are compelling factors in choosing your next BPO provider. But having a shared sense of culture and values matters more for a company that will become an extension of your brand. Not having to deal with a language barrier is an invaluable advantage you gain by partnering with an outsourcing provider like us.

Our team will be able to understand you, your needs, and your business objectives and become truly embedded in the day-to-day operations of your company. Our grasp of the nuances and complexities of the English language allows us to solve complex problems in real time.

4. Business-friendly Environment

We share your entrepreneurial spirit. That’s why our technicians, engineers, and call center specialists are more than ready and excited to build your company or help you grow your business.

As a premier offshoring provider in the Philippines, we maximize an eager labor force and the full support of a government that encourages foreign investment and development. We also recognize the need for innovative ideas and companies to succeed at making the world a better place.

Our pro-business environment has allowed a generation of young professionals to thrive and easily act as an extension of your team, with shared values, work ethos, and goals. Offshoring in the Philippines is the perfect strategy if you’re trying to grow your business.

5. Customer Service

Our company is proud to have some of the highest customer satisfaction rates among BPO providers in the Philippines. Our warm, friendly, English-speaking culture informs the helpful and personalized service our customers expect in the digital age.

Nowadays, clients demand to be able to reach someone at any time of day via whatever method of communication is most convenient for them. You can count on Unity’s customer service specialists to deliver round-the-clock, engaging service.

6. Tech Literacy

Any BPO service requires top-notch communication skills and a digital-first mindset. Our employees are digital natives who adapt rapidly to your company’s programs and channels. We integrate with your systems—full stop. We firmly believe that BPO is about removing the stress from your team and easing your workload.

We provide omnichannel support for hundreds of clients around the U.S. Furthermore, our agents are trained to leverage every major technology and communication channel your company might be using.

Our specialists deliver service quickly and efficiently; it doesn’t matter whether you or your clients prefer to use laptops, PCs, mobile phones, telephones, social media, email, e-commerce platforms, or the web. Our technology stack allows us to fully integrate with Basecamp, Salesforce and Freshdesk, and many other support systems.

7. Work Ethics

Filipino culture is one of hospitality and dedication. Our customer service specialists have the patience, attitude, and understanding to resolve customers’ or in-house teams’ problems and quickly deliver solutions.

Filipinos have a global reputation for hard work and commitment to their jobs. We take pride in what we do and are eager to deliver exceptional service as your offshoring provider in the Philippines.

Our strong work ethics deliver tangible results because they influence our increased productivity and dedication to our client’s mission, vision, and values.