Philippines

Avoid the hassle of marketing and hiring new full-time resources for non-core business functions. Partner with Unity Communications to deliver the same exceptional service to your customers at a fraction of the cost.

Because of the affordable standard of living in the Philippines, we pay above-market rates to our workforce and achieve industry-leading retention rates. At the same time, we provide your business with cost savings that make a difference to your bottom line.

2. Time-saving Business Strategy

With Unity Communications, you have access to world-class talent at a fraction of the price of a full-time resource in the United States.

We free up your time to enable you to focus on the aspects of your business that are true differentiators driving value for shareholders. Your company doesn’t have to worry about training, providing costly 401(k) matches and pension plans, or securing healthcare and other employee benefits.

Choosing us as your trusted offshoring provider in the Philippines means we take care of everything. You simply reap the benefits and rewards.

Our clients also do not have to worry about payroll, human resources, customer service, or IT security protocols. When you partner with us, you can focus on scaling your business instead of letting non-revenue-producing activities get in the way.

3. Common Language and Culture

English is second nature to Filipinos. It’s one of the two national languages of the Philippines. This lack of a language barrier makes the Philippines an attractive location for offshore support.

At Unity, we take English language skills to the next level. Our employees undergo intensive written and oral language screening as part of the application process. For each of our clients, we develop a full style guide and lexicon that our specialists draw on to be a true extension of your brand.

Time and cost savings are compelling factors in choosing your next BPO provider. But having a shared sense of culture and values matters more for a company that will become an extension of your brand. Not having to deal with a language barrier is an invaluable advantage you gain by partnering with an outsourcing provider like us.

Our team will be able to understand you, your needs, and your business objectives and become truly embedded in the day-to-day operations of your company. Our grasp of the nuances and complexities of the English language allows us to solve complex problems in real time.

4. Business-friendly Environment

We share your entrepreneurial spirit. That’s why our technicians, engineers, and call center specialists are more than ready and excited to build your company or help you grow your business.

As a premier offshoring provider in the Philippines, we maximize an eager labor force and the full support of a government that encourages foreign investment and development. We also recognize the need for innovative ideas and companies to succeed at making the world a better place.

Our pro-business environment has allowed a generation of young professionals to thrive and easily act as an extension of your team, with shared values, work ethos, and goals. Offshoring in the Philippines is the perfect strategy if you’re trying to grow your business.

5. Customer Service

Our company is proud to have some of the highest customer satisfaction rates among BPO providers in the Philippines. Our warm, friendly, English-speaking culture informs the helpful and personalized service our customers expect in the digital age.

Nowadays, clients demand to be able to reach someone at any time of day via whatever method of communication is most convenient for them. You can count on Unity’s customer service specialists to deliver round-the-clock, engaging service.

6. Tech Literacy

Any BPO service requires top-notch communication skills and a digital-first mindset. Our employees are digital natives who adapt rapidly to your company’s programs and channels. We integrate with your systems—full stop. We firmly believe that BPO is about removing the stress from your team and easing your workload.

We provide omnichannel support for hundreds of clients around the U.S. Furthermore, our agents are trained to leverage every major technology and communication channel your company might be using.

Our specialists deliver service quickly and efficiently; it doesn’t matter whether you or your clients prefer to use laptops, PCs, mobile phones, telephones, social media, email, e-commerce platforms, or the web. Our technology stack allows us to fully integrate with Basecamp, Salesforce and Freshdesk, and many other support systems.

7. Work Ethics

Filipino culture is one of hospitality and dedication. Our customer service specialists have the patience, attitude, and understanding to resolve customers’ or in-house teams’ problems and quickly deliver solutions.

Filipinos have a global reputation for hard work and commitment to their jobs. We take pride in what we do and are eager to deliver exceptional service as your offshoring provider in the Philippines.

Our strong work ethics deliver tangible results because they influence our increased productivity and dedication to our client’s mission, vision, and values.