Over the past few years, outsourcing has become critical. Not only for large corporations but also for small business owners. Even though business process outsourcing (BPO) has shown a rise in popularity, many people are skeptical.
Nobody likes to see jobs go overseas when they can be completed at home. However, outsourcing does not have to mean sending jobs across continents.
Actually, outsourcing can mean hiring a local freelancer or partnering with a BPO company within your home country. Whatever the case, and however you view it, outsourcing is a prime way to grow your business.
Here are eight reasons why outsourcing works and how you can benefit from BPO for your business.
1. Staffing Flexibility
One reason why outsourcing works lies in staffing flexibility. Handing over tasks allows your in-house staff to maintain a flexible working environment. They can focus more on what matters. Also, working with an outsourcing company means having the ability to bring in additional resources when your team is overwhelmed.
For example, you can hire extra accounting help during tax season and then release the service once things slow down. Hiring for fixed periods only is the ultimate flexibility for your business.
2. Lower Costs
Reducing overall business process costs is arguably the primary reason why business owners choose to outsource. Actually, 70% of the reason is due to cost reduction. So, why is cost reduction such a strong driver for BPO? Well, think of it this way.
Whatever you do not have to keep in-house is a cost reducer. That means no more purchasing extra equipment, spending on onboarding or training, and reducing your overall payroll taxes.
3. Stronger Internal Team
We love a good, solid internal team. Outsourcing works to help your team develop better co-worker unity. Dedicate large projects to your internal team that requires everyone to work together. Assign any of the small tasks to an outsourcing company, and leave the big stuff for your staff. If they can handle it, of course. Bringing contractors to work on-site also allows your team to learn from them and nurture their own skillset.
4. Risk Management
It doesn’t matter what industry your business in. Every business entity carries a certain percentage of risk. This is wrapped up in macro and micro considerations like government regulations, market trends, tech changes, and the competitive environment.
Another benefit of BPO outsourcing is that your contractor will carry most of the risk for your company. They will be knowledgeable about risk factors within their area of expertise. Thus, they’ll help your business reduce risk and security concerns in relation to the task they are handling.
5. Resource Allocation
When you chose to outsource, you are reprioritizing your resources. Every business has limited resources, no matter how large your capital pool or revenue stream is. Also, your physical location can only hold so much equipment and so many staff members. BPO allows you to minimize in-house resources and stay focused on your core business operations without running out of room to operate efficiently.
6. Control IT Costs
Do you have an in-house IT team or web development team? One reason why outsourcing works is that it allows you to control IT costs strictly. What was once a fixed expense becomes a variable expense. This allows your business to budget more effectively. You will only be paying for technical help when you need it, rather than paying out a set salary.
7. Diverse Team
This is probably not talked about very much since it is not a qualitative stat. However, maintaining and upholding diversity is always important. When we say diversity, we refer to intellectual capital. Everyone has their own skills, ways of thinking, and creative attributes.
Utilizing BPO for your business means expanding your intellectual capital reach beyond the walls of your office. It’s amazing what value you might add or knowledge you might learn from connecting with professionals beyond your normal sphere.
8. Competitive Leverage
As a small business, it can be challenging to match the big companies. This is especially true for startups and solopreneurs. When you outsource tasks, you’re able to utilize the resources of your contractor. Your vendor will be able to use their technology and expertise, which might not be readily available for you otherwise. This can help your growing organization gain competitive leverage against companies with a larger resource pool.
Unity Communications- Global Award Winner for BPO
US-based companies are amazing at R&D, creative endeavors, product development, sales, and other professional crafts. But when it comes to repetitive, entry-level, and detailed tasks, sometimes it is better to outsource the work to keep wages and job satisfaction high.
Unity Communications was awarded as a Cluth Top 1000 B2B company in 2020 for BPO. If you want to get a taste of high-quality outsourcing and how it can benefit your company, take a look at our website and schedule a meeting to get started.