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Our Blogs

Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • July 31, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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Outsourcing signs for Chicago companies - featured image

  • May 22, 2025
Thinking of Outsourcing? Here Are Six Signs That Your Chicago Company Needs a BPO Provider
Chicago firms face resource strains amid fierce competition, leading many to turn to BPO. Knowing...
Ezra Samarista

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Dallas finance BPO outsourcing tips - featured image

  • May 22, 2025
Finance BPO: Five Tips for Sustainable Growth for Dallas Companies
Dallas businesses face challenges in a competitive economy with inflation. Many turn to finance BPO...
Ezra Samarista

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VA to propel ecommerce businesses - featured image

  • May 22, 2025
How Virtual Assistants Propel Phoenix E-commerce Businesses Forward
Virtual assistants are key to the success of Phoenix's booming e-commerce scene, offering specialized support...
Rene Mallari

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Customer service etiquette - Featured Image_243775207

  • May 22, 2025
Tips and Tricks for Customer Service Etiquette in Outsourcing
Elevate business success with CCaaS for efficient customer service. Etiquette matters in-house or outsourcing. BPO...
Joyce Ann Danieles

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Call Center Tips and Tricks - Featured Image

  • May 22, 2025
Our Best CCaaS and Call Center Tips and Tricks Every Company Should Be Using
By using artificial intelligence (AI) and robotic process automation (RPA) tools, CCaaS helps improve customer...
Joyce Ann Danieles

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contract negotiation tips Chicago - featured image

  • May 22, 2025
Chicago’s Guide to Negotiating Outsourcing Contracts: Tips for a Win-Win Partnership
Effective BPO contract negotiation is key for Chicago businesses. This guide covers tips on legal...
Rene Mallari

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Workforce mismatch outsourcing Chicago - featured image

  • May 22, 2025
Can Outsourcing Solve Workforce Mismatches in the Dynamic Chicago Business Landscape?
Post-pandemic and amid the Great Resignation, Chicago businesses explore BPO as a solution to workforce...
Rene Mallari

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What is Desktop Support - Featured image (1)

  • May 22, 2025
What is Desktop Support and Why is it Different Than the Help Desk?
Explore the difference between desktop support and help desk, delving into their contrasting extents, goals,...
Joyce Ann Danieles

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Buying a CCaaS Solution - Featured Image

  • May 22, 2025
Companies Should Know This Before Buying a CCaaS Solution
Does your customer service solution slow your team’s response to massive customer inquiries? Have you...
Joyce Ann Danieles

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