Experience 24/7 technical support from a trusted outsourcing partner. Unity Communications delivers responsive, expert assistance through skilled agents committed to keeping your operations running smoothly—anytime, anywhere
Deliver fast, friendly support through your customers' preferred channels. Our team ensures every interaction is handled with care to build trust and loyalty.
From basic troubleshooting to advanced issue resolution, our certified agents provide end-to-end support tailored to your technical environment.
Our specialists guide customers through problems with clarity and efficiency, reducing frustration and minimizing downtime.
Support users directly within your application. We ensure seamless experiences by providing real-time assistance during in-app interactions.
Our remote agents leverage advanced tools to resolve issues promptly—no matter where your users are located.
Access highly trained IT professionals who can handle complex systems, integrations, and escalations with precision.
Your customers' first point of contact—handling basic issues, escalating complex ones, and ensuring a smooth support journey.
Resolve advanced problems with in-depth knowledge and quick turnaround times. Our engineers ensure technical issues are solved efficiently and thoroughly.
Our ticketing specialists manage, prioritize, and route support requests using structured ticketing systems for faster issue resolution.
Our support specialists oversee your network’s help desk, provide responsive support and coordinate across departments to keep systems and users productive.
Our technical virtual assistants handle routine and specialized tech tasks via email, chat, or other channels—boosting team productivity without the overhead.
Our in-app technical support specialists assist users real-time within your platform, minimizing churn and improving user experience.
Your customers' first point of contact—handling basic issues, escalating complex ones, and ensuring a smooth support journey.
Resolve advanced problems with in-depth knowledge and quick turnaround times. Our engineers ensure technical issues are solved efficiently and thoroughly.
Our ticketing specialists manage, prioritize, and route support requests using structured ticketing systems for faster issue resolution.
Our support specialists oversee your network’s help desk, provide responsive support and coordinate across departments to keep systems and users productive.
Our technical virtual assistants handle routine and specialized tech tasks via email, chat, or other channels—boosting team productivity without the overhead.
Our in-app technical support specialists assist users real-time within your platform, minimizing churn and improving user experience.
Expand your customer support operations without the challenges of managing an in-house team. Our scalable solutions adapt to your business growth—giving you consistent, high-quality service every step of the way.
Our agents adapt to your evolving tools, processes, and service standards to ensure seamless integration and continuity.
We go beyond resolution—we focus on creating positive experiences that drive customer retention and satisfaction.
Our support professionals integrate directly with your internal workflows to deliver consistent service without disruption.
We uphold rigorous data privacy and compliance standards to protect your business and customer information.
Our operations are led by seasoned team leads and managers who oversee performance, quality, and client collaboration.
From email and chat to in-app and phone support, we ensure no request is missed—delivering fast, consistent support across platforms.
Unity Communications has been recognized by top platforms like Clutch, Telarus, GoodFirms, and UpCity for delivering exceptional outsourced support services.
Our proven expertise ensures your customers receive world-class technical support—every time.
Unity Communications has been recognized by top platforms like Clutch, Telarus, GoodFirms, and UpCity for delivering exceptional outsourced support services.
Our proven expertise ensures your customers receive world-class technical support—every time.
Our outsourced support services are designed specifically for your business. Whether you’re scaling quickly or streamlining operations, Unity Communications delivers custom-fit solutions that drive results.
Serve a wide range of customers, resolve diverse technical issues, and maintain high service levels with our technical support team.
Serve a wide range of customers, resolve diverse technical issues, and maintain high service levels with our technical support team.
Delivering exceptional customer service is critical to staying competitive in today’s market. Business process outsourcing (BPO) makes it easier for your company to provide top-notch technical support without stretching internal resources.
Unity Communications delivers excellent technical support outsourcing services tailored to your business needs. By leveraging our expertise, advanced tools, and 24/7 availability, you can enhance customer satisfaction, reduce costs, and maintain a competitive edge in a demanding market.
Outsourced technical support means entrusting troubleshooting, software maintenance, and customer inquiries to a third-party BPO team. By delegating time-consuming technical tasks, you improve service quality while freeing your team to focus on growth.
How outsourcing works is it offers access to skilled specialists who align with your operations, helping you enhance customer satisfaction and reduce costs. It’s a flexible, tailored solution that lets you prioritize core business goals without compromising support.
Since 2009, Unity Communications has been a trusted source for tailored solutions that drive efficiency and customer satisfaction. We ensure a seamless outsourcing journey for clients, regardless of size, industry, or requirements.
Here’s how we do it:
We facilitate a smooth, personalized transition to external technical support, prioritizing customization and collaboration to suit your operations. We perform the following to handle this process:
Seamless integration with your operations provides a unified customer experience, making it easy for our teams to collaborate and align with your processes. Here’s how we accomplish this goal:
Unity maintains high standards by continuously tracking and improving our service delivery through:
The distinction is evident when comparing the prices of in-house technical support versus outsourced services. Maintaining operations internally requires significant resources, whereas BPO provides an affordable solution without sacrificing service quality.
Consider the expenses associated with both approaches to understand why outsourcing with Unity is cost-effective:
Outsourcing also provides versatility and adaptability. As your company’s demands change, Unity can quickly adapt team size and skill sets so you’re always well-staffed. Our BPO pricing model lets you pay only for what you need, reducing the financial load of employing and running a large in-house team.
Our dynamic strategy allows us to match your business goals while keeping prices affordable and service quality excellent. Our scalability and flexibility allow us to:
Whenever your customers contact us for help, we ensure a seamless experience by prioritizing our three pillars: empathy, accuracy, and efficiency. Thus, every customer feels heard, understood, and satisfied with the outcome.
Here’s how Unity Communications handles a typical customer encounter:
Your organization might have questions about outsourcing technical support. Unity Communications strives to provide clarity and confidence in your decision-making process.
Yes, they will. But rest assured, we prioritize smooth integration to deliver a consistent customer experience and high-quality service that resonates with your brand. Our teams can represent your company flawlessly.
Here’s how we achieve this:
Thorough quality assurance (QA). Dedicated QA specialists monitor interactions to comply with your standards and make ongoing improvements. Feedback mechanisms offer continuous alignment with your brand values and operational goals.
Unity handles data security with strict protocols and industry-leading technologies. We understand the necessity of maintaining data security and adhering to industry standards to protect your information. The following are the ways we tackle data security:
Employee training. All BPO agents and other team members follow best practices for data privacy and regularly update themselves on changing security threats.
Unity can quickly scale up resources to meet your needs. Peak times can be unpredictable. Our flexibility means we can maintain an uninterrupted service experience, even during high-demand periods. Our scalability benefits e-commerce, healthcare, and tech businesses, especially during sales events.
We stay adaptable through the following:
Flexible workflows. Our teams adapt to varying volumes while maintaining the same level of service quality.
We escalate technical issues systematically for prompt and effective resolution. Unity Communications follows a clear escalation path from Tier 1 to Tier 3 assistance, ensuring no issue persists.
Here’s how we handle escalations:
Tier 3. For the most challenging problems, our senior technicians and subject-matter experts step in and use advanced techniques to tackle them quickly.
Yes, our team can integrate smoothly with your existing systems. At Unity, we work closely with your team to ensure our support complements your current tools and technologies.
Check our integration handling techniques:
Adoption of new platforms. We can quickly learn and integrate new platforms, tools, or technologies to meet evolving business needs and improve support services.
Explore why Unity is the trusted partner for seamless customer support, enhanced operational efficiency, and scalable outsourcing solutions.
Unity has experience working across various industries. We adapt our services to meet the unique needs of your sector, providing high-quality support and smooth integration.
Here’s how we can help your organization:
Unity handles all aspects of team administration, ensuring your third-party workforce is efficient and meets your company’s needs.
We accomplish this by:
Ongoing support. We provide constant coaching and resources to keep teams motivated and productive.
Nonstop support keeps your customers satisfied. At Unity, we understand that preventing downtime leads to an uninterrupted, stress-free customer experience. We offer continuous availability through the following:
Each business is unique. We tailor our services to meet your company’s needs and align our technical support with your goals.
Here’s how we adjust:
Continuous feedback loops. We perform regular reviews to fine-tune our approach, verify we meet evolving business demands, and improve performance over time.
We provide support solutions tailored to meet diverse business needs. From information technology (IT) assistance to advanced in-app support, Unity delivers everything your organization requires under one roof.
We offer seamless service delivery via:
Unity uses the latest tools and platforms to drive efficiency and innovation. We match technology solutions with your business needs to deliver streamlined processes and optimized outcomes.
Here’s how:
We prioritize empathetic and efficient support to deliver exceptional customer experiences. Unity aligns the approach with your brand values, so every interaction reflects your commitment to quality. We achieve this by:
Continuous feedback. Regular evaluations refine our methods to meet evolving customer expectations.
Here’s a case study of why Unity can be your dependable outsourcing partner:
An IT company needed a scalable solution requiring 24/7 support.
Outcome. The client expanded across three countries, achieved 24/7 availability, met SLAs, and secured new contracts.
Gallimore, D. (2024, July 3). Roles and responsibilities of outsourcing technical support.
Outsource Accelerator. Retrieved from https://www.outsourceaccelerator.com/articles/outsourcing-technical-support/
Sign up for our Newsletter
