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Businesses must ensure high compatibility when choosing a payroll outsourcing company to handle related tasks and processes.
The third-party service provider will act as your business partner for the foreseeable future. So, you must align your needs and goals to ease adoption, implementation, and management. This step also allows your chosen payroll processing outsourcing firm to match your technology and better support your strategic growth.
Are you considering outsourcing payroll services to a business process outsourcing (BPO) firm? If so, this article can guide you in choosing the right provider. Continue reading to discover actionable insights to simplify your search!
What to Look for in a Payroll Outsourcing Service Provider
A quarter of small business owners use pen and paper to manage payroll functions. These manual calculations make time-consuming payroll and tax processes even more complicated. In addition, the legal requirements pose serious risks when done wrong.
All these factors make payroll a hefty endeavor and prove why business owners should leave the function to the experts. Delegating the task to third-party professionals frees time and grants peace of mind. Moreover, payroll processing providers use software to automate most associated tasks, allowing them to offer the service at relatively low costs.
Payroll providers include BPO companies that can take management off your hands. These payroll processing outsourcing firms offer various services, from calculating salaries and deductions to filing taxes and transferring money to employee accounts. Alternatively, depending on your budget and needs, they can accomplish portions of this function.
Now that you understand what BPO is and its role in payroll, let us discuss the factors to consider when choosing a third-party provider.
Accuracy of Service
Choose a payroll processing outsourcing firm with an excellent reputation to ensure accurate solutions and minimal payroll mistakes. When choosing a potential payroll outsourcing partner, browse objective, reliable reviews on technology publications or industry news sites.
Reviewing feedback given by actual clients on review sites or forums is also advisable. Ask your prospects to provide client references so you can better grasp your potential working relationship. Speak with the clients to learn how prospective firms maintain payroll data accuracy.
Data Security and Confidentiality
Ensuring the privacy and security of your employee data is crucial to your company’s success. Your chosen service provider must also treat data security as its top priority.
Security breaches are growing in volume and prominence, especially phishing attacks. A Cyber Security Breaches Survey reported that 21% of companies that fell victim to attacks or breaches in 2021 lost data, money, or other assets. The average cost of all the cybersecurity breaches companies encountered during that period was around £8,460.
Ask your potential provider how it will store, transfer, and back up your employee and company data. Review its business resilience and fraud policies and read the fine print.
Scalability and Flexibility
You need to ensure that your business continues to flourish and develop. Your payroll demands increase as your company evolves. Therefore, you must partner with a firm that can handle the complexities of payroll duties while also supporting your growth.
Look for a payroll processing outsourcing firm that understands your company and its pain points, offers scalable and flexible solutions to solve your problems, and adjusts the service as needed.
Choose a provider who can manage many tasks in the future, both in terms of infrastructure and capacity. Lastly, pick a vendor that can be flexible enough to manage changing circumstances and demands efficiently and effectively.
Reporting Capabilities
Most outsourced payroll vendors provide reports, but when and how they deliver these documents can differ. Performance reporting transforms raw data into insightful reports. Depending on the type of report, you can understand staff productivity, evaluate key performance indicators (KPIs), and make informed decisions to improve efficiency.
Partner with a firm that follows the KPIs and service-level agreement (SLA) terms you have identified to measure the service’s efficiency, quality, and reliability. Some common KPIs and terms for payroll outsourcing include:
- Total payroll costs
- Payroll processing time
- Payroll errors
- Error resolution cycle time
- Total turnover costs
- Compliance rate
The provider must also gather and analyze data regularly. It must use dashboards, feedback, or reporting tools to communicate and visualize the results. It must also conduct regular feedback sessions and reviews to help you see the progress, determine the gaps, and discuss improvements.
Responsiveness and Customer Support
Failing to offer exceptional customer support can cause client dissatisfaction. Since you are delegating a part of your company’s responsibility to a payroll processing outsourcing firm, you must keep in touch with them regularly.
Your new third-party payroll solution will only be as effective as the customer support model behind it. So, ensure that the level of ongoing customer service is sufficient for your needs.
Remember to scrutinize the service contract and ask questions if you need clarification on the terms. Does the solution involve a dedicated payroll team with deep expertise and understanding of compliance requirements? Will you get access to strategic advisors? Can you join and access a client network to share best practices?
Pricing and Contract Terms
Various factors determine the final price of outsourced payroll. These include the primary services included in the package, additional features, the type and size of your firm, and location.
Perform thorough research and assess the different pricing plans offered by various payroll processing outsourcing firms. Common BPO pricing models offered by service providers include fixed and variable pricing.
When choosing a provider, remember that the service cost is crucial. However, the cheapest option is not always the best. You can balance service quality and affordability by working with a vendor that guarantees compliance, data security, and payroll accuracy for a reasonable cost.
Pros and Cons of Payroll Process Outsourcing
Payroll legislation includes complex rules and regulations to ensure compliance, accuracy, and security. Outsourcing to a reliable provider skilled in regulatory, tax, and data privacy compliance helps keep your payroll error-free. Outsourced payroll also helps:
- Give employers more time to focus on initiatives crucial to growing the business
- Minimize payroll errors by automating data entry and many labor-intensive tasks
- Improve security when the provider invests in state-of-the-art technology and has strong backup
- Maintain compliance and stay on top of changing government regulations
- Enhance accuracy by integrating data with time and attendance, benefits, and other information
- Facilitate employee self-service by enabling employees to log their hours, view their pay information, and manage their withholdings
However, downsides exist when outsourcing payroll. Gauge your comfort levels before signing a contract and consider strategies to mitigate the following effects:
- Losing control of the payroll process
- Trusting a third party with your private financial and personal employee data
- Depending significantly on the service provider
- Experiencing potential misunderstandings, delays, and errors
- Lacking a dedicated service when partnering with large payroll providers
The Bottom Line
Choosing a payroll vendor is complicated. Evaluate your potential vendors using the criteria listed above. Additionally, consider your unique needs to find the right fit for your company.
Remember that you are putting your business’s growth and employees’ welfare in danger if the outsourced payroll process is dysfunctional. Access a reliable payroll solution with Unity Communications. We specialize in back-office outsourcing services, including payroll.
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