Mexico

The country’s educational institutions have dramatically changed to respond to the shifting global business landscape. Its current generation is said to have received a higher-quality education. Mexico also has internationally recognized learning institutions, including the National Autonomous University of Mexico and the Monterrey Institute of Technology.

Unity Communications employs young and dynamic Mexican professionals best suited for remote work. They grew up skilled in using computers, social media, and English, the universal language of the digital world. They are also familiar with the work tools and systems that their American counterparts apply to support operations and solve task-related concerns or issues.

Our virtual assistants (VAs) in Mexico have relevant work experience and earned a four-year bachelor’s degree. Our rigorous hiring process identifies soft and hard skills that fit your needs. Our VAs have different skill sets to address specific business needs such as:

• Basic bookkeeping
• Graphic design
• Digital marketing
• Web development
• Customer support
• Administrative support
• Back-office support
• Email management
• Social media management
• Basic information technology (IT) knowledge
• Data entry
• Search engine optimization (SEO)

2. High English Fluency for Smooth Employer and Client Communication

English is the most commonly spoken foreign language in Mexico. About 10% or roughly 13 million people speak English at varied proficiency levels. The figure is higher in the nation’s northern parts, close to the U.S. Jalisco, Querétaro, Baja California Sur, Nuevo León, and Guadalajara (Mexico’s second-largest city) have high English proficiency.

Above-average English communication skills make it more convenient to interact and collaborate with virtual assistants in Mexico. Americans and other English-speaking clients, employers, and customers can understand them clearly. Mexican VAs can perform outsourced tasks, discuss business and projects, and resolve issues with fewer language issues.

Virtual assistants in Mexico have a firmer grasp of English grammar and expressions due to the country’s long history with the U.S. Thus, they can understand customers, clients, or employers better than their foreign counterparts. Latino VAs are also fluent in Spanish, a benefit that increases their value as several U.S. and Canadian clients speak the language.

At Unity Communications, we provide our clients with local virtual assistants who speak English with a neutral accent and communicate formally or informally. The Mexican accent has a different tone (elevated and slightly nasal) from that of a native American speaker. Still, it is generally coherent compared to other English accents worldwide.

We can also staff you with multilingual virtual assistants who can help enhance business relationships. Our VAs can build and maintain better client relations as they broadly understand different cultures and languages. They are articulate and confident when interacting with clients.

3. Affordable, First-rate VAs for Better Returns on Investment

Acquiring high-quality nearshore staff is one of the reasons you should outsource to Unity Communications. Virtual assistants in Mexico have the technical and soft skills and education to rival more progressive economies such as the U.S. and Canada. While Mexican talent is similar to American and Canadian talent, Mexico’s labor cost is more competitive.

According to Indeed, the average basic salary of a full-time, experienced VA in Mexico is about $19 per hour (about $3,000 monthly or $36,000 annually). Upwork shows the monthly salary of a full-time, experienced VA in the U.S. can cost as much as $50 per hour (about $8,000 monthly or $96,000 annually).

Based on these figures, you can achieve yearly savings of $60,000 ($96,000 minus $36,000) per head with virtual assistants in Mexico. The wide salary gap gives you enough space to become cost-competitive while retaining and improving your efficiency and output.

Mexico’s affordable labor cost can be attributed to the country’s relatively low cost of living. According to the global consumer price database Numbeo, Mexico’s average monthly cost of living for a family of four is estimated at almost $2,000 without rent. A single person’s expenses are nearly $600 monthly (without rent), 46% lower than in the U.S.

Partnering with Unity Communications enables you to acquire virtual assistants from Mexico that match your needs and budget. The company will help you find your ideal talent and significantly save on labor costs. It will also ensure the VAs comply with all legal requirements, tax obligations, and human resource (HR) concerns.

4. Compatibility With the U.S. Time Zone for Higher Efficiency and Timeliness

Time zone differences are among the main concerns with offshore staffing. Among popular outsourcing destinations, the Philippines is 12 to 14 hours ahead, and India is about 10 hours ahead of the U.S. This means if you are in the U.S. and start work at 8 a.m., your VAs in Asia will clock in at 6 p.m. at the earliest and work through the night.

When employing virtual assistants from Mexico, time zone differences are not a concern. Most parts of the U.S. have similar time zones to those of Mexico. The areas that differ are only one to three hours ahead. So if you start work at 8 a.m., your VAs should report at 11 a.m. and leave at 8 p.m. (5 p.m. in your time zone). You and your third-party contractors work almost at the same time of day.

Consider the following benefits of working in similar time zones:

• Smoother communication and collaboration. The time zone gap among remote workers can affect real-time interaction and coordination. Delays in responding to requests or questions are rare when work hours overlap.
• Easier scheduling of meetings. Arranging the most suitable time to meet to discuss work, projects, and task progress is challenging when VAs work in different time zones. Setting up online sessions with a nearshore team is more convenient.
• Work-life balance. Health risks and mental issues (e.g., burnout or loneliness) could be higher among offshore contractors working graveyard shifts.

Outsource this role to Unity Communications. We will ensure you acquire versatile Mexican virtual assistants who can adapt to your time zone to meet project deadlines, attend team meetings, and respond quickly.

5. Cultural Likeness for Closer Client and Customer Relations

Mexico and the U.S. share many commonalities. Citizens of these countries have relatives and friends living across the border. A recent Pew Research study notes that roughly 37 million Hispanics of Mexican origin, or nearly 60% of the total Hispanic population, lived in the U.S. as of 2021.

Here are a few of their similarities:

• System of government. Both run federal systems and have presidents serving as commanders in chief. Each country is divided into states with a state governor and legislature. Their highest legal document is the constitution.
• Culture of abundance. Many Mexicans and Americans believe in supersize culture—more is better, and nothing is too much. Both countries enjoy anything that is plenty and maximized, such as more options, better features, and bigger sizes. 
• History. Mexico and the U.S. share a history of European rule, having been colonized by Spain and Britain, respectively. Each country commemorates its freedom from colonial control. Mexico’s Independence Day is on September 16, while the U.S.’s is on July 4. 
• Geography. Both nations cover expansive areas and extended coastlines. Each has a huge and ethnically diverse population. The climates vary, ranging from sweltering desert heat to snow-covered lands in high-altitude regions. 
• Food and drinks. Many Americans enjoy Mexican food such as burritos, quesadillas, and enchiladas. Similarly, Mexicans appreciate burgers, fries, hot dogs, pizza, and other American food. Beer is a preferred beverage in both countries. 
• Love of sports. Soccer is the favorite sport of many Mexicans, while American football is the most popular sport in the U.S. 

At Unity Communications, we promote strong and long-term business relationships for the benefit of all. We ensure this shared understanding is nurtured to build relationships and foster trust between virtual assistants in Mexico and clients over online communication. Did you know our headquarters is in Arizona, a state next to Mexico? 

6. Favorable Government Laws and Plans To Boost Outsourcing Activities

At Unity Communications, the ultimate indicator of our success is the satisfaction of your customers. As a leading Call Center Service Provider in Cleveland, we prioritize the quality of interactions between our virtual assistants and your customers. Our team includes fluent English speakers to ensure clear and effective communication, reflecting our commitment to outstanding customer service.

Our dedication to customer satisfaction extends beyond language proficiency. We recruit virtual assistants who can work quickly and accurately, adhering to the highest service standards. This approach ensures that your customers experience smooth and efficient interactions with your business, reinforcing their loyalty and trust. With Unity Communications, you can be confident that your customers will receive exceptional service, enhancing your brand’s reputation and securing long-term success.

7. Booming VA Industry for Long-term Growth

The country has become one of the world’s most popular destinations for outsourcing work. Here are reasons more businesses acquire virtual assistants from Mexico:

• Skill shortage. Many American companies have VAs outsourced from BPO companies due to the shrinking supply of executive assistants (EAs). The U.S. has lost millions of EA jobs for the past several years, next to the manufacturing industry. The downtrend will continue even though assistant positions are among the in-demand roles.
• Third-party expertise. Unity Communications provides competent workers with different skills. Companies hire our VAs to gain or enhance competitive advantage. We also help in areas outside of general administrative duties by sourcing Mexican VAs with higher value and specialized roles.
• Focus on the core business. VAs can handle routine and time-consuming tasks, freeing up more of the in-house team’s time and effort and allowing them to concentrate on core competencies such as marketing and sales. Delegating administrative activities to Mexican VAs improves productivity and revenue.
• Cost optimization. Companies tapping into virtual assistants from Mexico can switch from fixed to variable costs. Incurring expenses hourly instead of monthly means they can get the necessary support at a price within their budget. VA clients can save money on hiring, training, employee benefits, and office space.
• Flexibility and scalability. Businesses in Europe and other parts of the world experience tightly regulated labor markets, challenging employment acquisition. We offer flexibility to our clients. Depending on your needs, our processes and staff can be upscaled or downscaled.

If you outsource your staffing needs to Unity Communications, we guarantee you will enjoy the benefits mentioned here. You will have Mexican virtual assistants to help you improve your bottom line at an affordable cost.