Insurance Verification Services Case Study
A leading provider of medical consulting and insurance services need help in their back-office task. Unity Communications provided the help they need in time.
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A leading provider of medical consulting and insurance services need help in their back-office task. Unity Communications provided the help they need in time.
Case Study
Insurance verification takes time and involved a lot of monotonous processes. Checking each patient’s records one by one for accuracy is a critical step and one needs to give its full and undivided attention working on it. Calling insurance carriers also proved to be a challenging task. Long queue and waiting on the phone for a representative to answer the call consumes time. Time, which can be directed to a more important task in running the business.
Creating Sales Funnel and Omnichannel Contact
Unity Communication, with its extensive portfolio in providing health services, set up a team of reliable and flexible agents and develop measurable key performance indicators (AHT, Accuracy, Quality) to track the efficiency and task completed by the team.
Our outbound call center team jump to the task at hand and perform based on the guidelines set. Calling insurance carriers, talking to representatives, and checking patient and doctor’s records for any inaccurate data.
With a team established and detailed guidelines set, the company was able to focus on its clients. It boosts staff productivity as they can engage their attention to a much more demanding task. The staff was able to save 10-30 hours every week, thus improving overall business operations, reduced cost, and improve their cash flow.