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BPO - AI Agent Implementation Engineer (Hybrid Setup)

Salary: N/A - N/A / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Every superhero team needs its own Tony Stark, and Unity Communications is currently looking for one as an AI Agent Implementation Engineer. Like Ironman, you're not just in charge of building the suit (or in this case, the AI agents) but you make sure they integrate with everything and run smoothly. Youll design, configure, and optimize conversational agents that dont just workthey wow. You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs. Ready to channel your inner Tony Stark? Apply today! How You Spend Your Eight Hours · Develop, configure, and deploy AI-powered voice and chat agents across various platforms · Collaborate with onboarding managers and clients to map business workflows into AI agent decision trees · Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals · Connect AI agents with CRMs, ERPs, APIs, and other backend systems as needed · Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives · Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment · Maintain clear records of agent configurations, flows, and system integrations What You Must Possess · At least two years of experience in software engineering, technical implementation, or technical support · Hands-on experience with conversational AI platforms · Proficiency in at least one programming or scripting language (Python, JavaScript, Node.js) · Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure) · Solid understanding of NLP/NLU concepts and best practices · Excellent problem-solving and communication skills · Bachelor's degree in computer science, engineering, or equivalent experience. · Experience in agile environments or customer-facing technical roles (preferred but not required) · Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required) · Familiarity with CRM, contact center, or support automation systems (preferred but not required) · Understanding of analytics tools for monitoring and improving AI agent performance (preferred but not required) What You Shall Receive · HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service · VL/SL credits upon regularization · Friendly and supportive work culture · 13th-month pay and other Philippine-government-mandated benefits · Non-taxable allowances · Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider · Full-time position · Monday to Friday, night shift · Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

BPO - Customer Onboarding Manager (Hybrid Setup)

Salary: N/A - N/A / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: If Oprah Winfrey were in the corporate world, shed be a Customer Onboarding Managera great communicator who knows how to make people feel understood and empowered. That's exactly what we're looking for. Unity Communications needs a Customer Onboarding Manager who's equal parts strategist, problem-solver, and AI enthusiast. You'll be the glue between sales, product, engineering, and customer success making sure every launch is smooth, every client feels supported, and every AI agent starts delivering value from day one. Ready to give every client a smooth onboarding experience (think Oprah but not cars)? Apply today! How You Spend Your Eight Hours Serve as the primary point of contact for customers during the onboarding phase Build customized onboarding plans and timelines for AI agent deployment tailored to client needs Manage kickoff calls, requirements gathering, and workflow design sessions Coordinate internal and external resources to ensure project milestones are met Partner with technical teams to configure AI voice/chat agents for workflows, branding, tone, and support requirements Lead user acceptance testing (UAT) and pilot deployments Gather client feedback and refine agent scripts, flows, and integrations Deliver training sessions for client stakeholders on AI usage, dashboards, and escalation protocols Support change management efforts, guiding clients in adopting hybrid AI-human support models Monitor early-stage success metrics (deflection rate, response accuracy, resolution time) Document learnings and handoff clients to customer success managers for long-term support What You Must Possess At least three years of experience in customer onboarding, implementation, or project management (preferably SaaS, AI, or customer service tech) Strong understanding of conversational AI, chatbots, or virtual agents (preferred) Familiarity with platforms such as Dialogflow, Cognigy, Kore.ai, or similar (a plus) Excellent communication, presentation, and relationship management skills Ability to lead projects with both technical and non-technical stakeholders Experience using agile/scrum tools (e.g., Jira, Asana, Trello) Bachelors degree in business, computer science, communications, or equivalent experience Traits that set you apart: Naturally curious and tech-savvy, excited by AI innovation A process-oriented thinker who enjoys designing and documenting workflows Proactive, organized, and thrives in fast-paced, client-facing environments What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Industry Name: Others

BPO - Data Management Specialist (Hybrid Setup)

Salary: 30000.00 - 30000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Support systems are often unsung heroes, like how kween Fyang backs up her singing with bawal talaga! But at Unity Communications, they're the stars of the show. We are looking for an Onboarding Specialist who thrives in the spotlight not for the applause, but for the satisfaction of knowing their trainees are thriving. You find joy in turning chaos into claritycatching the small things before they become big problems. With calm urgency and genuine empathy, you keep everything (and everyone) on track. Ready to make a lasting impression? Apply today! How You Spend Your Eight Hours Data Management Execute end-to-end data migration with precision and timeliness Extract, clean, and transform client data from various systems to align with internal platform requirements Due Diligence and Documentation Complete new client paperwork accurately, ensuring compliance with quality and process standards Gather and compile essential client data for project onboarding History Validation and Quality Assurance Configure company data and review client inputs to maintain consistency and timeliness Detect and report discrepancies or errors, resolving issues in alignment with team protocols Administrative and Communication Support Assist in client communications by providing timely updates on progress and addressing concerns as directed Take on other tasks as assigned to support the onboarding process What You Must Possess More than a year of experience in data management, data entry, or administrative roles Proficiency in Microsoft Excel, including (PivotTables, VLookup/XLookup), Google Sheets, and other data manipulation tools Strong written communication skills for effective internal collaboration Exceptional attention to detail with the ability to follow structured procedures meticulously Self-motivation and the ability to work independently with minimal supervision Effective time management and organizational skills Familiarity with HCM systems, payroll, or HRIS data structures (a plus) What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense. VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 30000

Industry Name: Others

BPO - Inbound & Outbound Customer Experience Specialist (Hybrid Setup)

Salary: 30000.00 - 30000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Are you a customer service superstar who thrives on helping others and excels at connecting with people? Do you have a knack for smooth, professional conversations that leave a positive impact? If so, we want to meet you! As an offshore call center agent, you'll be the friendly voice connecting with customers and managing interactions in Salesforce. Working Eastern Time hours, you'll deliver top-notch services that make a real difference. As you excel in outbound calls, you'll start managing inbound calls and handling data entry. All of this while working remotely! Ready to be the customer's favorite agent? Apply today! How You Spend Your Eight Hours Master the client's business systems, technology, workflows, and standard operating procedures. Provide first-level customer support through inbound/outbound calls, connecting with potential customers who have expressed interest in the client's painting services. Assess customer needs during each call, offering detailed information about services available in their region and scheduling free estimate appointments to convert inquiries into booked appointments. Record and manage customer interactions accurately using Salesforce and, when necessary, Hatch, ensuring every call is dispositioned and all follow-up actions are appropriately tasked. Execute data entry tasks, such as creating leads in Salesforce from email or other channels, updating cadence steps, and handling related responsibilities. Address common customer issues and complaints, creating cases when needed and escalating complex inquiries to management as required. Use rebuttal scripts and strategies to overcome objections, answer frequently asked questions, and increase booked estimate appointments. Maintain a positive, empathetic, and professional demeanor in all interactions with customers or field representatives while upholding the client's brand voice and values. Collaborate closely with the onshore team to share best practices and utilize data-driven insights to enhance service delivery. Take on additional responsibilities as you master inbound/outbound calling and data entry tasks. What You Must Possess Proven experience in customer service, ideally in a call center setting, with a strong customer-centric and empathetic approach. Adaptability and professionalism in interacting with a variety of customer personalities. Exceptional verbal and written communication skills in English.Naturalized or Near Native American Accent. Strong multi-tasking abilities, detail orientation, time management, and problem-solving skills. 1-3 years of customer service experience.Experience in handling US voice accounts. Proficiency in Salesforce or similar CRM systems. Experience in the home services industry (a plus). Ability to work Eastern Time Zone hours. What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Hybrid work setup with on-site training Monday to Friday, 9 AM - 8 PM EST (possible extension until 10 PM EST) Office Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 30000

Industry Name: Others

BPO - Inbound & Outbound Customer Experience Specialist (Hybrid Setup) #D02

Salary: 30000.00 - 30000.00 / PHP

Contract Details: full time

Status: active

Description: Are you a customer service superstar who thrives on helping others and excels at connecting with people? Do you have a knack for smooth, professional conversations that leave a positive impact? If so, we want to meet you! As an offshore call center agent, you'll be the friendly voice connecting with customers and managing interactions in Salesforce. Working Eastern Time hours, you'll deliver top-notch services that make a real difference. As you excel in outbound calls, you'll start managing inbound calls and handling data entry. All of this while working remotely! Ready to be the customer's favorite agent? Apply today! How You Spend Your Eight Hours Master the client's business systems, technology, workflows, and standard operating procedures. Provide first-level customer support through inbound/outbound calls, connecting with potential customers who have expressed interest in the client's painting services. Assess customer needs during each call, offering detailed information about services available in their region and scheduling free estimate appointments to convert inquiries into booked appointments. Record and manage customer interactions accurately using Salesforce and, when necessary, Hatch, ensuring every call is dispositioned and all follow-up actions are appropriately tasked. Execute data entry tasks, such as creating leads in Salesforce from email or other channels, updating cadence steps, and handling related responsibilities. Address common customer issues and complaints, creating cases when needed and escalating complex inquiries to management as required. Use rebuttal scripts and strategies to overcome objections, answer frequently asked questions, and increase booked estimate appointments. Maintain a positive, empathetic, and professional demeanor in all interactions with customers or field representatives while upholding the client's brand voice and values. Collaborate closely with the onshore team to share best practices and utilize data-driven insights to enhance service delivery. Take on additional responsibilities as you master inbound/outbound calling and data entry tasks. What You Must Possess Proven experience in customer service, ideally in a call center setting, with a strong customer-centric and empathetic approach. Adaptability and professionalism in interacting with a variety of customer personalities. Exceptional verbal and written communication skills in English.Naturalized or Near Native American Accent. Strong multi-tasking abilities, detail orientation, time management, and problem-solving skills. 1-3 years of customer service experience.Experience in handling US voice accounts. Proficiency in Salesforce or similar CRM systems. Experience in the home services industry (a plus). Ability to work Eastern Time Zone hours. What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Hybrid work setup with on-site training Monday to Friday, 9 AM - 8 PM EST (possible extension until 10 PM EST) Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 30000

Industry Name: Others

BPO - Lactation Consultant (Hybrid Setup)

Salary: 29000.00 - 33000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Coming from a family of midwives or knowing way too much about breast pumps isn't usually something you mention in job interviews. But here? Its exactly what were looking for. Unity Communications is hiring a CSR/TSR Lactation Support Specialist with a background in midwifery, nursing, or lactation consulting. In this role, youll be the voice of reassurance and expert support that mothers rely on especially during those Why isnt this working? moments. Whether its late-night pump troubleshooting or answering anxious DMs, your knowledge will make a real difference. How You'll Spend Your Day Provide empathetic customer support through Instagram, email, and occasional phone calls for unresolved issues Assist mothers with concerns related to breast pumps (e.g., motor failure, setup issues) and bottle warmers (e.g., charging issues, leaks) Review customer-submitted images or videos to diagnose product problems and recommend solutions Guide mothers on using our products effectively, ensuring they feel empowered and supported Educate new moms on pumping frequency, correct positioning, and breastfeeding best practices Collaborate with the internal team to improve the overall customer experience and address recurring support needs What Were Looking For Licensed midwife, nurse, or certified lactation consultant (IBCLC or other recognized certification preferred but not required) Strong empathy and patience, especially when supporting mothers during challenging moments Excellent written and verbal communication skills (DMs, emails, and phone support) Familiarity with breast pumps and breastfeeding basics: types of pumps, when/how to pump, proper latch, positioning, etc. Experience in customer service or tech support, ideally with product troubleshooting responsibilities Background in healthcare BPO or support roles related to maternity, maternal care, or lactation is a plus Detail-oriented, especially when reviewing visual evidence of product issues Ability to multitask, prioritize, and ensure that every mother feels heard and supported What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expenseVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expenseVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday | 9:00 AM 6:00 PM EST Hybrid work setup with on-site training Salary range: PHP 29,000 PHP 33,000 Why Join Unity Communications? You deserve to work in a company where leaders actually listen even to the things you dont say out loud. At Unity Communications, 99% of employees on Glassdoor say theyd recommend us to a friend, and 100% approve of our executive leadership. We're a Certified Great Place to Work, known for celebrating inclusion, diversity, and spreading kindness in everything we do.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 29000 to 33000

Industry Name: Others

BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02

Salary: 35000.00 - 40000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone callsDiagnose, troubleshoot, and resolve portal, transport, and network issues with clientsManage multiple client cases simultaneously and provide regular progress updates to clients with open support issuesEnter client-related information, including case history, into the contact tracking databaseAccurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking systemAssist with the build of Linux-based servers for deployment at client sitesHelp customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experienceOne to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)Experience with Windows and OS X operating systemsExperience with MySQL or PostgreSQL required (ability to write complex queries preferred)Broad understanding of LAN and WAN technologiesShell scripting experience (BASH, Python)Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)Excellent customer service skills with the ability to handle and diffuse difficult situationsAbility to respond to clients with a high degree of professionalism and accuracyExcellent verbal and written communication skillsAbility to multi-task and work under dynamic conditions and constraints with minimal supervisionExperience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expenseVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftHybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 35000 to 40000

Industry Name: Others