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BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup)

Salary: 90000.00 - 95000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: If Oprah Winfrey were in the corporate world, shed be a Customer Onboarding Managera great communicator who knows how to make people feel understood and empowered. That's exactly what we're looking for. Unity Communications needs a Customer Onboarding Manager who's equal parts strategist, problem-solver, and AI enthusiast. You'll be the glue between sales, product, engineering, and customer success making sure every launch is smooth, every client feels supported, and every AI agent starts delivering value from day one. Ready to give every client a smooth onboarding experience (think Oprah but not cars)? Apply today! How You Spend Your Eight Hours Serve as the primary point of contact for customers during the onboarding phase Build customized onboarding plans and timelines for AI agent deployment tailored to client needs Manage kickoff calls, requirements gathering, and workflow design sessions Coordinate internal and external resources to ensure project milestones are met Partner with technical teams to configure AI voice/chat agents for workflows, branding, tone, and support requirements Lead user acceptance testing (UAT) and pilot deployments Gather client feedback and refine agent scripts, flows, and integrations Deliver training sessions for client stakeholders on AI usage, dashboards, and escalation protocols Support change management efforts, guiding clients in adopting hybrid AI-human support models Monitor early-stage success metrics (deflection rate, response accuracy, resolution time) Document learnings and handoff clients to customer success managers for long-term support What You Must Possess At least three years of experience in customer onboarding, implementation, or project management (preferably SaaS, AI, or customer service tech) Experience with UCaaS (Unified Communications as a Service) implementation is highly preferred. Strong understanding of conversational AI, chatbots, or virtual agents (preferred) Familiarity with platforms such as Dialogflow, Cognigy, Kore.ai, or similar (a plus) Excellent communication, presentation, and relationship management skills Ability to lead projects with both technical and non-technical stakeholders Experience using agile/scrum tools (e.g., Jira, Asana, Trello) Bachelors degree in business, computer science, communications, or equivalent experience Traits that set you apart: Naturally curious and tech-savvy, excited by AI innovation A process-oriented thinker who enjoys designing and documenting workflows Proactive, organized, and thrives in fast-paced, client-facing environments What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Industry Name: Others

BPO - AI Solutions Architect (Hybrid Setup)

Salary: 60000.00 - 70000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Every superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents), but you make sure they integrate with all the parts, work perfectly, and set customers up for success. Youll help customers configure and optimize agentic tools that dont just work... They wow! You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs. Ready to channel your inner J.A.R.V.I.S.? Apply today! How You Spend Your Eight Hours Help customers deploy their AI-powered voice and chat agents across various platforms Act as the POC for customers to ensure ongoing support and customer success Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment Maintain clear records of agent configurations, flows, and system integrations What You Must Possess Customer service experience At least two years of experience in technical implementation, technical support, or software engineering Hands-on experience with conversational AI platforms Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure) Solid understanding of NLP/NLU concepts and best practices Excellent problem-solving and communication skills Bachelor's degree in a technical field or equivalent experience Understanding of analytics data visualization tools Experience in agile environments or customer-facing technical roles (preferred but not required) Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required) Familiarity with CRM, contact center, or support automation systems (preferred but not required) What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

BPO - Call Center Patient Advocate (Onsite Setup)

Salary: 32000.00 - 32000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients. A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Handle a high volume of phone calls and maintain patient databaseMaintain daily work queues and documentationProvide technical assistance with agency issues, services, and programsMaintain and create files for recordkeeping systemsSort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight processCollect and review patient information to determine patient eligibilityComplete Medicaid applications online using the FSSA Benefits PortalPrepare and review documents for accuracy and completenessCommunicate clearly, promptly, and positively with patients, coworkers, and clientsMaintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associatesCollaborate with supervisor to identify personal learning needs and set goals using available resourcesMaintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication providedCollaborate with team members to support their efforts through teamwork and the acceptance of additional assignments What You Must Possess High school diploma or equivalent educational levelsComputer proficiency (required)Ability to quickly grasp and navigate through multiple systems and EMRs effectivelyAt least one year of combined experience working and training as a Patient Advocate or other related jobsWorking knowledge of HIPAA, FDCPA, and Red Flags regulations Considerable knowledge of Medicaid programsConsiderable knowledge of the Federal MarketplaceGeneral knowledge of all agency and community programs and services that could affect clients and applicantsAbility to multitask (speaking on the phone, searching databases, and typing) effectivelyExcellent verbal and written communication skillsAbility to work well in a fast-paced, changing environmentGood mathematical reasoning and computational skillsAbility to read, analyze, and interpret rules, regulations, and proceduresAbility to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and proceduresAbility to work independently and with others on a team to complete a taskAbility to perform job functions within structured time framesAbility to perform repetitive tasks with a high level of accuracyExcellent critical thinking, problem-solving, and interpersonal skillsProfessional attitude and ability to maintain composure in urgent or confrontational situationsExcellent organization and time management skillsTeam player attitudeAbility to develop and retain professional relationships with on-site hospital staffExperience using Epic Software (a plus) What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftOn-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 5000

Salary Package: 32000

Industry Name: Others

BPO - Legal Assistant | Healthcare (Onsite Setup)

Salary: 32000.00 - 32000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Unity Communications is looking for a Legal Assistant who can bring their natural organizational skills, calm demeanor, and multitasking superpowers to our team. Think of it as channeling your inner Marie Kondo but for legal documents and court deadlines. Very demure, very mindful. In this role, you'll keep sensitive documents in line, navigate phone calls, and collaborate seamlessly with coworkers. The catch? You have to keep everything confidential. But that shouldn't be a problem for the trusted bestie that you are. Want to start getting paid to do what you're naturally good at? Let's make it official. Apply now! How You Spend Your Eight Hours Handle all bankruptcy, workforce, estate, skip tracing, and dismissal accounts and correspondence. Manage assigned dispositions and maintain updated account notes in the system (FACS) Assist in preparing legal suits, court forms, and other legal documents routinely, including e-filing as needed Process incoming and outgoing legal correspondence, including scanning and entering court returns Prepare account dismissals for fully paid accounts Operate independently while adhering to established guidelines and standards Maintain confidentiality and professionalism in all activities Collaborate effectively with various staff levels and departments to ensure seamless processes and contribute to the company's success Exemplify the organization's mission, vision, and core values in all professional interactions Respond to customer inquiries, escalating complaints to management when necessary Perform additional tasks and duties as assigned by management What You Must Possess High school diploma Proficiency with Windows-based software, Microsoft Office (Word, Excel, Outlook), and basic PC operations Ability to perform basic math calculations and type while speaking on the phone Strong verbal communication, proper grammar, and professional telephone etiquette Excellent interpersonal skills, professional attitude, and composure in high-pressure or confrontational situations Team-oriented mindset with the ability to build positive relationships with coworkers Organizational skills, attention to detail, and multitasking skills with high accuracy Goal-driven attitude, competitiveness, and ability to thrive in a fast-paced environment Strong critical thinking, problem-solving, and decision-making skills Flexibility and adaptability to changing priorities Ability to sit for extended periods, talk, hear, and perform tasks requiring hand dexterity At least two months of relevant experience (preferred) Familiarity with HIPAA and FDCPA regulations and obtaining licensing in applicable states (preferred) Background in customer service, sales, collections, or a related field (a plus) What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift On-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 5000

Salary Package: 32000

Industry Name: Others

BPO - Technical Support Specialist - Linux Command Line (Hybrid Setup)

Salary: 40000.00 - 50000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone callsDiagnose, troubleshoot, and resolve portal, transport, and network issues with clientsManage multiple client cases simultaneously and provide regular progress updates to clients with open support issuesEnter client-related information, including case history, into the contact tracking databaseAccurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking systemAssist with the build of Linux-based servers for deployment at client sitesHelp customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experienceStrong knowledge of the Linux Command Line Interface (CLI) is requiredOne to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)Experience with Windows and OS X operating systemsExperience with MySQL or PostgreSQL required (ability to write complex queries preferred)Broad understanding of LAN and WAN technologiesShell scripting experience (BASH, Python)Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)Excellent customer service skills with the ability to handle and diffuse difficult situationsAbility to respond to clients with a high degree of professionalism and accuracyExcellent verbal and written communication skillsAbility to multi-task and work under dynamic conditions and constraints with minimal supervisionExperience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expenseVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftHybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 40000 to 50000

Industry Name: Others