- Home
- Careers
Your Next Opportunity Starts Here
At Unity Communications, we're committed to our values, which guide our shared decision-making. Team members are selected primarily based on mindset—positivity, attitude, and an open mind are essential to everyone's shared success. We're an effortlessly diverse and inclusive company.
Join Our Team!
We offer a wide range of services, custom-tailored to individual business needs, which gives employees room to grow. Leadership development is key, and we proudly offer a leadership program to build tomorrow’s leaders.
By choosing Unity, you gain access to a competitive benefits and compensation package, along with a strong focus on work-life balance. Many of our roles offer a hybrid work-from-home setup, with in-office requirements kept to a minimum—typically twice per month for training, HR-related events, or coaching opportunities. Some roles may require in-office presence based on business needs, but we truly strive to provide flexibility and benefits to balance work and life as much as possible.
We look forward to your contributions as we continue our mission to support the growth of our stakeholders—including our clients and, most importantly, our employees.
Stay Informed: Our Official Hiring Process
We are committed to maintaining a transparent and secure hiring process. To help you identify our legitimate opportunities and processes, we’ve created an official video walkthrough. This video explains every step of our hiring process, ensuring clarity and security for all applicants.
We Embody Our Values
Kindness
Empathy
Respect
Commitment
Accountability
Trust
Honesty
Discipline
Explore Our Openings
13 Open Positions
BPO - CSR/Order Processor Team Leader (Hybrid Setup)
Salary: 40000.00 - 40000.00 / PHP
7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
Contract Details: full time
Status: active
Apply NowDescription: "Go Kylie, go! is a line that's often said in this rolejust swap out Kylie for the names of team members. Unity Communications is looking for a Team Lead who finds this line more than just a meme but a mindset as well. In this role, you'll be the one behind the scenes, headset on, coffee in hand, hyping your team through the day and making sure every move hits the mark. Think less chaos, more coordination. Less panic, more poise. Ready to be the momager (or dadager) of your own Kar-Jen clan? Apply today! How You Spend Your Eight Hours Team and Performance Management (60%) Oversee daily team operations and make sure tasks are fairly distributed Monitor team KPIs and guide performance through coaching and feedback Handle escalations, support struggling team members, and ensure team readiness Lead training, onboarding, and help with hiring Manage basic admin tasks such as reports, schedules, and timekeeping Keep leadership informed on team performance and any issues Quality Assurance and Compliance (20%) Conduct audits to ensure accuracy and compliance with company standards Track and document order accuracy, returns, and agent performance Provide feedback and keep detailed records using Salesforce and other tools Productivity and Operations (20%) Ensure orders are processed on time and workflow is efficient Jump in to help with tasks when needed and resolve any process gaps Support continuous improvements and help with special projects Communication and Collaboration Act as the main link between your team, management, and the client Resolve customer concerns and ensure timely, quality service Collaborate with other departments such as IT, Training, and Quality Lead regular team check-ins and share important update Reporting, Analysis, and Process Improvement Track team performance and create reports Present results in reviews and suggest ways to improve Support improvement plans for underperforming team members What You Must Possess Skills and Experience Previous experience as a team lead or supervisor, ideally in customer service or order processing Strong skills in coaching, performance management, and giving feedback Experience using platforms such as Salesforce, Microsoft Teams, or similar tools Clear communication skills and the ability to handle conflicts effectively Analytical mindset with the ability to track performance and suggest improvements Knowledge and Capabilities Good understanding of workflow, quality standards, and compliance requirements Experience working with clients and handling stakeholder communication Strong time management and ability to multitask under pressure Familiarity with business policies and legal requirements (e.g., permits or licenses) Willingness to learn different roles to support the team when needed What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Shifting schedule Hybrid work setup with on-site training PHP 40,000 salary package Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Company Name: Unity Communications
Allowance: 4000
Salary Package: 40000
Industry Name: Others
BPO - Technical Support Engineer (Hybrid Setup)
ApplySalary: 35000.00 - 35000.00 / PHP
7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
Contract Details: full time
Status: active
Apply NowDescription: As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone calls Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues Enter client-related information, including case history, into the contact tracking database Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system Assist with the build of Linux-based servers for deployment at client sites Help customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experience One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus) Experience with Windows and OS X operating systems Experience with MySQL or PostgreSQL required (ability to write complex queries preferred) Broad understanding of LAN and WAN technologies Shell scripting experience (BASH, Python) Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver) Excellent customer service skills with the ability to handle and diffuse difficult situations Ability to respond to clients with a high degree of professionalism and accuracy Excellent verbal and written communication skills Ability to multi-task and work under dynamic conditions and constraints with minimal supervision Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence) Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Company Name: Unity Communications
Allowance: 4000
Salary Package: 35000
Industry Name: Others
BPO - Accounting Staff (Hybrid Set-up) M#01
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Accounting Staff (Hybrid Set-up) M#02
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Accounting Staff (Hybrid Set-up) M#03
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Accounts Payable Specialist (Remote Setup)
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Bilingual Human Resources Assistant (Hybrid Setup)
- C. Pedro Moreno 1677, Col Americana, Americana, 44160 Guadalajara, Jal.
BPO - Bilingual Human Resources Manager (Hybrid Setup)
- C. Pedro Moreno 1677, Col Americana, Americana, 44160 Guadalajara, Jal.
BPO - Billing Administrator (Hybrid Setup)
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Billing Specialist (Remote Setup) M#01
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Billing Specialist (Remote Setup) M#02
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
BPO - Customer Support Specialist (Hybrid Setup) M#01
- C. Pedro Moreno 1677, Col Americana, Americana, 44160 Guadalajara, Jal.
BPO - Customer Support Specialist (Hybrid Setup) M#02
- C. Pedro Moreno 1677, Col Americana, Americana, 44160 Guadalajara, Jal.
BPO - Senior Content Editor (Remote Setup) M#01
- 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila
