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BPO - AI Agent Implementation Engineer (Hybrid Setup)

Salary: 60000.00 - 70000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Every superhero team needs its own Tony Stark, and Unity Communications is currently looking for one as an AI Agent Implementation Engineer. Like Ironman, you're not just in charge of building the suit (or in this case, the AI agents) but you make sure they integrate with everything and run smoothly. Youll design, configure, and optimize conversational agents that dont just workthey wow. You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs. Ready to channel your inner Tony Stark? Apply today! How You Spend Your Eight Hours · Develop, configure, and deploy AI-powered voice and chat agents across various platforms · Collaborate with onboarding managers and clients to map business workflows into AI agent decision trees · Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals · Connect AI agents with CRMs, ERPs, APIs, and other backend systems as needed · Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives · Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment · Maintain clear records of agent configurations, flows, and system integrations What You Must Possess · At least two years of experience in software engineering, technical implementation, or technical support · Hands-on experience with conversational AI platforms · Proficiency in at least one programming or scripting language (Python, JavaScript, Node.js) · Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure) · Solid understanding of NLP/NLU concepts and best practices · Excellent problem-solving and communication skills · Bachelor's degree in computer science, engineering, or equivalent experience. · Experience in agile environments or customer-facing technical roles (preferred but not required) · Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required) · Familiarity with CRM, contact center, or support automation systems (preferred but not required) · Understanding of analytics tools for monitoring and improving AI agent performance (preferred but not required) What You Shall Receive · HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service · VL/SL credits upon regularization · Friendly and supportive work culture · 13th-month pay and other Philippine-government-mandated benefits · Non-taxable allowances · Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider · Full-time position · Monday to Friday, night shift · Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup)

Salary: 90000.00 - 95000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: If Oprah Winfrey were in the corporate world, shed be a Customer Onboarding Managera great communicator who knows how to make people feel understood and empowered. That's exactly what we're looking for. Unity Communications needs a Customer Onboarding Manager who's equal parts strategist, problem-solver, and AI enthusiast. You'll be the glue between sales, product, engineering, and customer success making sure every launch is smooth, every client feels supported, and every AI agent starts delivering value from day one. Ready to give every client a smooth onboarding experience (think Oprah but not cars)? Apply today! How You Spend Your Eight Hours Serve as the primary point of contact for customers during the onboarding phase Build customized onboarding plans and timelines for AI agent deployment tailored to client needs Manage kickoff calls, requirements gathering, and workflow design sessions Coordinate internal and external resources to ensure project milestones are met Partner with technical teams to configure AI voice/chat agents for workflows, branding, tone, and support requirements Lead user acceptance testing (UAT) and pilot deployments Gather client feedback and refine agent scripts, flows, and integrations Deliver training sessions for client stakeholders on AI usage, dashboards, and escalation protocols Support change management efforts, guiding clients in adopting hybrid AI-human support models Monitor early-stage success metrics (deflection rate, response accuracy, resolution time) Document learnings and handoff clients to customer success managers for long-term support What You Must Possess At least three years of experience in customer onboarding, implementation, or project management (preferably SaaS, AI, or customer service tech) Strong understanding of conversational AI, chatbots, or virtual agents (preferred) Familiarity with platforms such as Dialogflow, Cognigy, Kore.ai, or similar (a plus) Excellent communication, presentation, and relationship management skills Ability to lead projects with both technical and non-technical stakeholders Experience using agile/scrum tools (e.g., Jira, Asana, Trello) Bachelors degree in business, computer science, communications, or equivalent experience Traits that set you apart: Naturally curious and tech-savvy, excited by AI innovation A process-oriented thinker who enjoys designing and documenting workflows Proactive, organized, and thrives in fast-paced, client-facing environments What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Industry Name: Others

BPO - Call Center Patient Advocate (Onsite Setup)

Salary: 32000.00 - 32000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients. A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Handle a high volume of phone calls and maintain patient databaseMaintain daily work queues and documentationProvide technical assistance with agency issues, services, and programsMaintain and create files for recordkeeping systemsSort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight processCollect and review patient information to determine patient eligibilityComplete Medicaid applications online using the FSSA Benefits PortalPrepare and review documents for accuracy and completenessCommunicate clearly, promptly, and positively with patients, coworkers, and clientsMaintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associatesCollaborate with supervisor to identify personal learning needs and set goals using available resourcesMaintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication providedCollaborate with team members to support their efforts through teamwork and the acceptance of additional assignments What You Must Possess High school diploma or equivalent educational levelsComputer proficiency (required)Ability to quickly grasp and navigate through multiple systems and EMRs effectivelyAt least one year of combined experience working and training as a Patient Advocate or other related jobsWorking knowledge of HIPAA, FDCPA, and Red Flags regulations Considerable knowledge of Medicaid programsConsiderable knowledge of the Federal MarketplaceGeneral knowledge of all agency and community programs and services that could affect clients and applicantsAbility to multitask (speaking on the phone, searching databases, and typing) effectivelyExcellent verbal and written communication skillsAbility to work well in a fast-paced, changing environmentGood mathematical reasoning and computational skillsAbility to read, analyze, and interpret rules, regulations, and proceduresAbility to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and proceduresAbility to work independently and with others on a team to complete a taskAbility to perform job functions within structured time framesAbility to perform repetitive tasks with a high level of accuracyExcellent critical thinking, problem-solving, and interpersonal skillsProfessional attitude and ability to maintain composure in urgent or confrontational situationsExcellent organization and time management skillsTeam player attitudeAbility to develop and retain professional relationships with on-site hospital staffExperience using Epic Software (a plus) What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftOn-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 5000

Salary Package: 32000

Industry Name: Others

BPO - Collection Patient Advocate (Onsite Setup)

Salary: 32000.00 - 32000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Have you ever struggled to resolve a medical billing issue on your own? Its a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patients unique personal and financial circumstances. Patient Advocates handle high call volumes daily, resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal, critical thinking, and time management skills. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Adhere to all local, state, and federal laws, regulations, and guidelines, as well as the companys standards for patient-friendly collectionsHandle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 callsMaintain acceptable update, talk time, and no-account-up percentagesCommunicate clearly, promptly, and positively with patientsMaintain confidentiality at all timesCollaborate with manager to identify personal learning needs and achieve goals using available resourcesWork with other departmental associates when applicable to ensure the clients continued successCommit to improvements, as necessary, based on performance feedbackAccept responsibility for own actions while taking ownership of departmental outcomesEscalate patient complaints to management as applicableExemplify the mission, vision, and core values of the client in all personal and professional settingsAccomplish other duties as assigned by management What You Must Possess Computer proficiency (required)Willingness to ask people to pay their medical billsAvailability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT SaturdayOrganizational skills, attention to detail, and flexibilityAbility to communicate clearly and conciselyAbility to perform repetitive tasks and multitask with a high level of accuracyExcellent verbal communication and interpersonal skillsAbility to work well in a fast-paced, changing environmentWorking knowledge of HIPAA, FDCPA, and Red Flag regulationsProfessional attitude and composure in urgent or confrontational situationsEffective critical thinking, problem-solving, and decision-making skillsExcellent time management skillsAbility to work independently and collaborativelyWillingness to develop and retain professional relationships with coworkers What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftOn-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 5000

Salary Package: 32000

Industry Name: Others

BPO - Data Management Specialist (Hybrid Setup)

Salary: 30000.00 - 30000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Support systems are often unsung heroes, like how kween Fyang backs up her singing with bawal talaga! But at Unity Communications, they're the stars of the show. We are looking for an Onboarding Specialist who thrives in the spotlight not for the applause, but for the satisfaction of knowing their trainees are thriving. You find joy in turning chaos into claritycatching the small things before they become big problems. With calm urgency and genuine empathy, you keep everything (and everyone) on track. Ready to make a lasting impression? Apply today! How You Spend Your Eight Hours Data Management Execute end-to-end data migration with precision and timeliness Extract, clean, and transform client data from various systems to align with internal platform requirements Due Diligence and Documentation Complete new client paperwork accurately, ensuring compliance with quality and process standards Gather and compile essential client data for project onboarding History Validation and Quality Assurance Configure company data and review client inputs to maintain consistency and timeliness Detect and report discrepancies or errors, resolving issues in alignment with team protocols Administrative and Communication Support Assist in client communications by providing timely updates on progress and addressing concerns as directed Take on other tasks as assigned to support the onboarding process What You Must Possess More than a year of experience in data management, data entry, or administrative roles Proficiency in Microsoft Excel, including (PivotTables, VLookup/XLookup), Google Sheets, and other data manipulation tools Strong written communication skills for effective internal collaboration Exceptional attention to detail with the ability to follow structured procedures meticulously Self-motivation and the ability to work independently with minimal supervision Effective time management and organizational skills Familiarity with HCM systems, payroll, or HRIS data structures (a plus) What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense. VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 30000

Industry Name: Others

BPO - Early Out Patient Payment Representative (Onsite Setup)

Salary: 32000.00 - 32000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: Our dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be the top contact hub for patients requiring urgent solutions to their account issues. Do you possess a similar mindset? The vacant spot for an Early-Out Patient Advocate is yours! You will handle incoming and outgoing calls to answer account inquiries, resolve payment concerns, and negotiate billing arrangements with patients. You must follow critical policies and procedures to guarantee the highest quality standards. Ready to boost your career with us? Push that apply button now! How You Spend Your Eight Hours Handle a high volume of telephone callsCommunicate with patients in a clear, timely, and positive mannerMaintain adequate documentation, database, and confidentiality at all timesCollaborate with other departmental and hospital associatesKeep a working knowledge of departmental and hospital policies and proceduresMaintain an average hold time of twenty secondsBe at or above the average number of set daily calls and contactsRetain a call handle time average of five minutes or belowKeep an after-call work time of 33% or less of the total talk timeMaintain a call review minimum standard of 95% or moreReach a pause time goal of 17% or less of the total adjusted pause timeVerify and update patient demographics on every callMaintain 100% quality customer serviceAssist in training new patient advocatesReview, update, and maintain policies and proceduresPerform other duties assigned by management What You Must Possess Excellent communication and interpersonal skillsProfessional attitude during urgent or confrontational situationsEffective critical thinking, problem-solving, and decision-making skillsIndependent and team-oriented working attitudeComputer proficiencyAbility to learn quickly and navigate effectively through multiple systemsOrganizational skills and attention to detailFlexibility and ability to meet deadlinesProactive approach to prioritizing needs and managing resources effectivelyAbility to multitask with a high level of accuracy and efficiencyWorking knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulations Compliance with patient privacy at all times What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. VL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftOn-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 5000

Salary Package: 32000

Industry Name: Others

BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02

Salary: 35000.00 - 40000.00 / PHP

7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Contract Details: full time

Status: active

Description: As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader. See if this job is right for you. ⬇️ How You Spend Your Eight Hours Respond to client problems and questions coming in through email and phone callsDiagnose, troubleshoot, and resolve portal, transport, and network issues with clientsManage multiple client cases simultaneously and provide regular progress updates to clients with open support issuesEnter client-related information, including case history, into the contact tracking databaseAccurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking systemAssist with the build of Linux-based servers for deployment at client sitesHelp customers install, configure, and use the AG Mednet network and peripheral systems What You Must Possess Degree in a technical discipline or equivalent experienceOne to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)Experience with Windows and OS X operating systemsExperience with MySQL or PostgreSQL required (ability to write complex queries preferred)Broad understanding of LAN and WAN technologiesShell scripting experience (BASH, Python)Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)Excellent customer service skills with the ability to handle and diffuse difficult situationsAbility to respond to clients with a high degree of professionalism and accuracyExcellent verbal and written communication skillsAbility to multi-task and work under dynamic conditions and constraints with minimal supervisionExperience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)Exposure to AWS and application servers is a plus What You Shall Receive HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expenseVL/SL credits upon regularizationFriendly and supportive work culture13th-month pay and other Philippine government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time positionMonday to Friday, night shiftHybrid work setup with on-site training Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Company Name: Unity Communications

Allowance: 4000

Salary Package: 35000 to 40000

Industry Name: Others