Recognition highlights the QA, service delivery, IT support, and operations teams that kept growth steady through six years of industry change.
GILBERT, Ariz. (Sept. 29, 2026) – Unity Communications, a business process outsourcing firm, has been named to the 2026 Inc. 5000 list of America’s fastest-growing private companies for the sixth consecutive year. The company ranked No. 2,345 with 143% revenue growth over the past three years, above the list’s median growth rate of 130%.
The 2026 list, themed “Meet the Companies Scaling in an Era of Innovation,” recognizes businesses that adapted to rapid change and turned it into growth. Honorees on the 2026 list generated a combined $385 billion in revenue in 2025.
The ranking moves Unity Communications up 256 spots from No. 2,601 in 2025. The company is directing the recognition toward the teams whose daily work clients rarely see but depend on.
The Teams Behind Six Years of Growth
At Unity Communications, much of that adaptation happened behind the scenes. Quality assurance teams monitor interactions and refine processes as client programs scale. Service delivery teams oversee client program delivery and maintain steady service levels as client needs change. IT support teams keep systems secure and running across sites in the U.S., the Philippines, and Mexico. So far in 2026, IT support has maintained 99.99% service uptime and met ticket response targets 96.5% of the time.
Each team depends on the others. QA findings shape how operations teams run client programs, and IT support keeps both working across sites and time zones.
The Operations team in Manila works while most of the city sleeps, supporting clients during U.S. business hours. Their work keeps client operations running on US time from thousands of miles away.
“One strong year can happen to any company. Six in a row takes people who get the details right every day, through every market shift,” said Patrick Brown, founder and CEO of Unity Communications. “Our QA, service delivery, IT support, and operations teams are the reason clients keep trusting us with their business. I’m proud to see their work recognized.”
About Unity Communications
Unity Communications is an award-winning, AI-powered BPO company specializing in sales support, customer service, accounting, health care, and back-office services. With experience that spans multiple industries, such as e-commerce, technology, retail, financial technology (FinTech), and software-as-a-service (SaaS), the company specializes in creating processes that make business operations efficient.
Founded by Patrick Brown in 2009, the company has evolved from a startup into an international hybrid BPO firm, serving small and medium businesses to Fortune 500 companies across the globe. Unity Communications forms co-innovation partnerships with clients looking to outsource for the first time and needing a ‘white glove’ experience.
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Media Contact
- Name: Patrick Brown
- Email: patrick@unity-connect.com
- Schedule a meeting: https://unity-connect.com/contact/
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