Mexico’s business process outsourcing (BPO) sector is entering a significant growth phase. According to Market Research Future (MRFR), the market is expected to expand from $6.28 billion in 2024 to $16.45 billion by 2035, reflecting a compound annual growth rate (CAGR) of 9.15%.
Mexico’s competitive edge: location, talent, and technology
Mexico’s proximity to the United States remains a key advantage, with nearly 70% of its BPO services supporting U.S. clients. Reduced time zone differences and lower travel costs enhance collaboration, making Mexico an attractive nearshore alternative to Asian outsourcing hubs. The country’s major call center locations include Mexico City, Monterrey, and Tijuana.
Global providers such as Teleperformance, Accenture, Alorica, and Sykes have expanded their operations in the country, citing its favorable cost structure and strong talent availability.
Mexico also benefits from a growing bilingual workforce. English proficiency has risen by 25% in the past decade, ranking the country among the top performers in Latin America. This enables service providers to deliver high-quality support across banking, telecom, healthcare, and e-commerce sectors.
In addition, government incentives, ranging from tax benefits to investments in digital infrastructure, further strengthen Mexico’s appeal as a nearshore destination.
Technology is also reshaping Mexico’s BPO sector. More than 65% of providers now use automation, artificial intelligence (AI), and cloud-based platforms to boost efficiency and scalability. Global companies such as IBM and SAP are investing in workforce training, accelerating the country’s shift toward higher-value outsourcing services. These include IT, analytics, and customer experience management.
From cost savings to value-added services
While cost reduction remains a primary driver, Mexico’s BPO industry is shifting toward value-added services. Demand is rising for specialized offerings such as finance and accounting, HR and recruitment, and healthcare process management.
Among these, healthcare BPO is expected to grow rapidly as Mexico strengthens its healthcare system and digital health capabilities. Meanwhile, the IT services market is projected to reach $16.16 billion in revenue by 2025, growing steadily at an annual rate of 4.4% up to 2030.
The sector’s resilience during the pandemic has also boosted investor confidence. Service providers rapidly adapted to remote delivery models, offering flexible solutions aligned with client needs for continuity and digital transformation.
However, data security remains a top priority. As outsourcing contracts expand into sensitive sectors such as finance and healthcare, Mexican providers are investing heavily in cybersecurity to build trust and meet international compliance standards.
Looking ahead, Mexico is positioning itself as a low-cost outsourcing destination and a strategic hub for digital business services. By combining proximity to North America with a skilled workforce and advanced technologies, the country is set to solidify itself as one of the fastest-growing BPO markets worldwide.
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U.S. International Trade Administration. (2024, September 20). Mexico Country Commercial Guide. Retrieved September 24, 2025, from https://www.trade.gov/country-commercial-guides/mexico-digital-economy
Outsource Consultants. (2024, May 30). Mexico: A Call Center Powerhouse. Retrieved September 24, 2025, from https://www.outsource-consultants.com/blog/mexico-a-call-center-powerhouse/
