Global capability centers (GCCs) transition from traditional back-office operations to being chief architects of digital transformation.
The rising adoption of professional services outsourcing (PSO) drives this evolution. It also enables these tech-driven centers to redirect internal resources toward high-impact initiatives such as artificial intelligence (AI), data science, and research and development (R&D).
According to an article by Mukund Devarajan, SVP at Bounteous x Accolite, the model lets GCCs scale faster, keep customers happier, and grow revenue without ballooning fixed costs.
From back office to brain trusts
In their early days, GCCs were valued for reducing labor costs. But today’s enterprises demand more than savings; they expect innovation. By outsourcing essential but repetitive tasks such as customer onboarding, solution design, and platform modernization, GCCs free up their core teams to build next-gen products.
Devarajan points out that outsourcing onboarding processes to expert teams shortens “time to value” and improves retention. With fewer internal resources in deployment cycles, teams can focus on innovation and AI integration.
The same logic applies to solution design. Complex use cases often burden in-house engineers. By partnering with specialized PSO firms, GCCs deliver customized solutions more quickly and affordably while preserving internal bandwidth for strategic projects.
Platform upgrades, such as migrating customer relationship management systems (CRMs) or layering analytics over legacy enterprise resource planning tools (ERPs), also benefit from outsourcing. Third-party companies offer deep cross-platform knowledge and access to global talent, which helps accelerate timelines and reduce implementation costs.
Four pillars of PSO success
Enterprises increasingly view PSO as a strategic lever, not just a cost-saving tactic. According to Mordor Intelligence, the global outsourcing services market is expected to grow from $1.09 trillion in 2025 to $1.48 trillion by 2030 at a compound annual growth rate (CAGR) of 6.4%.
GCCs in tech hubs such as Bangalore, Manila, Kraków, and Guadalajara are already applying this model, transforming saved capacity into AI labs, cybersecurity centers, and rapid innovation teams.
Devarajan outlines four core advantages of PSO:
- Agility and scalability. Tap into global talent on demand.
- Innovation focus. Core teams prioritize research and development (R&D) and emerging technologies.
- Cost optimization. Achieve savings without sacrificing quality.
- Revenue growth. Drive adoption, renewals, and upsells through expert delivery.
With this shift, GCCs are no longer just operational arms. They become powerful engines of enterprise innovation.
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Briones, J. A. (2025, June 27). GCCs pivot to innovation powerhouses, outsourcing. Outsource Accelerator. Retrieved from https://news.outsourceaccelerator.com/global-hubs-pivot-to-innovation-powerhouses/
The Lead Enquiry. (2023, January 3). 10 Types of Professional Services You Can Outsource. Retrieved July 1, 2025, from https://theleadenquiry.com/10-types-of-professional-services-you-can-outsource/
