Converge ICT Solutions Inc. has joined the IT & Business Process Association of the Philippines (IBPAP) as a platinum member, framing the move as a response to how AI is reshaping the outsourcing industry.
A partnership built around AI readiness
The fiber broadband and technology solutions provider said the membership will support workforce upskilling and digital transformation as AI takes over more routine tasks across the sector.
“We need to level up the skills of our workers and transform our industries to enable us to capture the opportunities being offered by the AI boom,” said Converge CEO and co-founder Dennis Anthony Uy, adding that the company’s national digital infrastructure gives it a foundation to support BPO firms through that transition.
Uy further stressed that AI now handles simple, repetitive tasks faster and cheaper than before, which means the future of Philippine BPO lies in more complex work. That, he said, requires moving the workforce “from basic support to highly skilled specialists.”
According to the Manila Times, the listed broadband provider said its IBPAP membership would help it support group collaboration on workforce upskilling and digital transformation as AI reshapes the sector, positioning the partnership as more than a networking arrangement.
IBPAP President and CEO Jack Madrid welcomed Converge into the fold, citing its track record during the pandemic, when connectivity kept BPO operations running even as the IT-BPM sector added 260,000 jobs. Madrid said the platinum membership recognizes “a partner who showed up when it mattered most,” not just business value.
For Converge, the stakes go beyond a single company’s growth. Uy said his goal has long been to protect an industry that employs nearly 2 million Filipinos, especially given the Philippines’ position alongside India as one of the world’s dominant BPO hubs.
IBPAP represents more than 400 member companies and works alongside six industry-specific associations covering animation, game development, healthcare information management, software, customer experience, and global capability centers.
Why the timing matters
The partnership lands at a pivotal moment for the industry. IBPAP reported that the Philippine IT-BPM sector employed 1.9 million workers and generated $40 billion in export revenue in 2025, contributing more than 8% of the country’s GDP. That scale makes workforce readiness a national economic issue, as AI adoption accelerates across customer service, back-office, and technical support functions that have traditionally anchored the industry.
Reading between the lines for the Industry
This partnership shows infrastructure and industry bodies tackling AI’s skills gap together, rather than leaving individual companies to manage it on their own. Providers can access upskilling programs early, shortening the path from routine tasks to higher-value, AI-augmented roles. For clients, it signals the Philippine BPO ecosystem is investing in staying competitive rather than just absorbing disruption.
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