More than 500 business leaders and decision-makers gathered in Taguig on Oct. 28 as eight AI platforms and cloud partners demonstrated tools for customer service, multilingual content, sales, and claims management. Organizers framed the tools as ready for businesses to adopt now, describing them as already operational.
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What was on display
AI Vision Forum Manila 2026 was held at Shangri-La The Fort in Bonifacio Global City. It was organized by AI Vision Global Alliance Limited with The Hong Kong Polytechnic University Hangzhou Technology and Innovation Research Institute, according to LionhearTV. The Philippine Chamber of Commerce and Industry and the Federation of Filipino-Chinese Chambers of Commerce and Industry also attended.
The platforms covered several business functions, as presented by their vendors:
- Customer service. Soric’s CustomerOps answers calls and pulls WhatsApp, Viber, and Messenger conversations into one place.
- Sales and marketing. RunLink manages multilingual content, media buying, and sales chats in a single system, while A3SEO and R2Y2 focus on websites, search traffic, and conversions.
- Claims management. S.H.I.E.L.D. estimates sick leave, tracks recoveries, and flags unusual cases for professional review in work-injury and insurance claims.
- Product and content. HowOne lets users build apps by describing them in plain language, and Duck Reels showed an AI tool for producing short dramas.
Cloud providers TiDB and TrueWatch gave keynotes, followed by a panel with Alibaba Cloud, Cloudflare, Huawei Cloud, and Oracle on the infrastructure needed to run AI at scale.
Help, not replacement
Lead speaker Wilson Chua said supervisors and employees can be reluctant to push AI because they fear losing their jobs. He argued that AI is meant to help people “do their work more efficiently,” Interaksyon reported.
Organizers advised businesses to start small with a single defined area, such as customer inquiries or document processing, and expand after measuring the results.
The forum’s discussions also underscored language support, workflow fit, and compliance with the Data Privacy Act of 2012 as factors in choosing a platform.
The Manila event was the second in the series after Kuala Lumpur in August. The next stops are Barcelona and Hong Kong.
More hands, not fewer: What BPOs should watch
Vendors are pitching these tools as a way to expand what existing teams can handle, which fits how many Philippine BPO companies are approaching AI.
The real test is whether the tools support English, Filipino, and client languages, integrate with existing ticketing and CRM workflows, and keep customer data compliant with Data Privacy Act requirements.
Providers that pilot a single use case and measure results will be better positioned to show clients real gains.
Read more Unity Communications and BPO News on our main page.
Parungao, A. (2026, October 29). Tech firms pitch AI solutions to Philippine businesses at Manila forum. Interaksyon. https://interaksyon.philstar.com/trends-spotlights/2026/10/29/321267/tech-firms-pitch-ai-solutions-to-philippine-businesses-at-manila-forum/
Polidario, J. (2026, November 3). AI Vision Forum Manila 2026 showcases eight AI platforms, highlighting practical applications for Philippine businesses. LionhearTV. https://www.lionheartv.net/2026/11/ai-vision-forum-manila-2026/
