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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

  • October 21, 2024
CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Cherry Joy Robles
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  • May 19, 2025
Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
Cherry Joy Robles

  • November 12, 2024
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
Cherry Joy Robles

  • September 17, 2024
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says
Cherry Joy Robles

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Taiwan’s Military Turns to Outsourcing as Labor Shortage Bites

  • August 7, 2026
Taiwan’s Military Turns to Outsourcing as Labor Shortage Bites

Taiwan’s defense ministry will outsource guard duty at nine military academies to private security...

Julie Collado-Buaron

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OCS Buys Rival Mitie in £3.1bn Deal, Creating UK Outsourcing Giant

  • August 5, 2026
OCS Buys Rival Mitie in £3.1bn Deal, Creating UK Outsourcing Giant

British outsourcer OCS Group has agreed to buy listed rival Mitie Group for £3.1 billion...

Julie Collado-Buaron

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Egypt Lands EY MENA Regional Hub Deal, 1,000 Jobs Expected by 2029

  • August 3, 2026
Egypt Lands EY MENA Regional Hub Deal, 1,000 Jobs Expected by 2029

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Julie Collado-Buaron

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  • July 31, 2026
Poland Grants Labor Inspectors Power to Reclassify B2B Contracts, Putting IT Outsourcing Sector at Risk

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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BAT to Cut 9,000 Jobs, Outsource 3,500 Roles to Accenture, Others as AI Reshapes Operations

  • July 30, 2026
BAT to Cut 9,000 Jobs, Outsource 3,500 Roles to Accenture, Others as AI Reshapes Operations

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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Converge Joins IBPAP as Platinum Member to Future-Proof PH’s $40-Billion BPO Workforce

  • July 29, 2026
Converge Joins IBPAP as Platinum Member to Future-Proof PH’s $40-Billion BPO Workforce

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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USMCA Review Puts Mexico Wage Enforcement in the Spotlight

  • July 28, 2026
USMCA Review Puts Mexico Wage Enforcement in the Spotlight

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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Mexico’s Labor Reform Wave Adds Remote-Work Mandate to Growing Compliance List - Featured Image

  • July 27, 2026
Mexico’s Labor Reform Wave Adds Remote-Work Mandate to Growing Compliance List

Mexico’s Federal Labor Law is undergoing one of its most active reform periods in years....

Julie Collado-Buaron

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Philippine BPO Sector Braces as U.S. Moves to Pull Call Center Jobs Back Home

  • July 9, 2026
Philippine BPO Sector Braces as U.S. Moves to Pull Call Center Jobs Back Home

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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