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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

Businesses Turn to Outsourcing for Cost-Cutting amid Financial Challenges, Economic Uncertainty 
Businesses Turn to Outsourcing for Cost-Cutting amid Financial Challenges, Economic Uncertainty 

From education to finance, businesses increasingly turn to outsourcing to address industry-specific challenges such as...

Fed Cuts Rates Amid Political Pressure as New Rules Threaten U.S. Outsourcing, Talent Pipeline
Fed Cuts Rates Amid Political Pressure as New Rules Threaten U.S. Outsourcing, Talent Pipeline

The Federal Reserve has lowered interest rates for the first time this year, cutting its...

Zoom CEO Predicts AI Could Usher in 3-Day Workweek
Zoom CEO Predicts AI Could Usher in 3-Day Workweek

The traditional five-day workweek might soon become obsolete as artificial intelligence (AI) reshapes how and...

Mexico’s BPO Industry Set to Triple by 2035 as Digital Services Surge
Mexico’s BPO Industry Set to Triple by 2035 as Digital Services Surge

Mexico’s business process outsourcing (BPO) sector is entering a significant growth phase. According to Market...

SaaS Market to Surpass $1.25 Trillion by 2034 as Demand for Cloud Solutions Skyrockets
SaaS Market to Surpass $1.25 Trillion by 2034 as Demand for Cloud Solutions Skyrockets

The global software as a service (SaaS) market is poised for unprecedented growth, projected to...

Deepfakes, Data Leaks Threaten Contact Centers
Deepfakes, Data Leaks Threaten Contact Centers

As artificial intelligence (AI) rapidly transforms customer service, contact centers become a prime target for...

Spanish Firms Embrace AI but Struggle with Skills, Strategy, Survey Says
Spanish Firms Embrace AI but Struggle with Skills, Strategy, Survey Says

A new survey by global staffing firm Adecco reveals that while artificial intelligence (AI) is...

India’s BPO Sector Set to Hit $45B by 2026, Capturing 20% of Global Outsourcing
India’s BPO Sector Set to Hit $45B by 2026, Capturing 20% of Global Outsourcing

India’s business process outsourcing (BPO) sector is experiencing rapid growth, outpacing traditional IT services in...

HR BPO Services Market to Hit $80B by 2030 as AI, Automation Redefine Workforce Solutions
HR BPO Services Market to Hit $80B by 2030 as AI, Automation Redefine Workforce Solutions

The global human resource business process outsourcing (HR BPO) services market is experiencing a surge....

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