The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...
The annual HLTH conference took place from October 20 to 23 in Las Vegas and...
The global customer experience (CX) administration software market accelerates as enterprises intensify investments in digital...
Tech billionaire and venture capitalist Vinod Khosla has issued one of the boldest predictions yet...
The global digital-enabled business process outsourcing (BPO) market is entering a phase of rapid expansion,...
Sri Lanka’s IT-BPO sector might be generating significantly more revenue than official export data reflects....
Kenya is intensifying its bid to become Africa’s next outsourcing powerhouse. Four of the country’s...
More than 400 employees of Wipro Cebu in the Philippines are facing an unpaid floating...
U.S. financial institutions are rapidly adopting agentic artificial intelligence (AI) to improve efficiency and strengthen...
The Philippines is committing at least $25 million yearly to retrain and future-proof its business...
How-to guides, industry updates, tips and actionable advice on how to manage your BPO team like a pro.
