Book a Meeting

News

Stay Informed, Stay Ahead: Your Hub for the Latest in BPO News, Locally and Worldwide

  • June 10, 2025
Digital Arrest Hoax Exposed: India Busts $40K-a-Day Call Center Targeting Americans

A dramatic midnight raid by Pune police has uncovered one of the largest call center...

Cherry Joy Robles
Read Article

  • May 26, 2025
AI Supercharges Productivity—But at What Cost to Employee Engagement?
Cherry Joy Robles

  • May 19, 2025
Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
Cherry Joy Robles

  • April 10, 2025
AI Might Automate 40% of Tasks in African BPO by 2030, Report Finds
Cherry Joy Robles

Our Recent Articles

Our Recent Articles

View all articles
Most Hong Kong Professionals Say Four-Day Workweek Boosts Productivity

  • June 17, 2025
Most Hong Kong Professionals Say Four-Day Workweek Boosts Productivity

A growing appetite for flexible work schedules is sweeping Asia. A new LinkedIn poll by...

Cherry Joy Robles

Read More

Regulatory Affairs Outsourcing Market to Hit $11.94 Billion by 2030 amid Global Expansion

  • June 16, 2025
Regulatory Affairs Outsourcing Market to Hit $11.94 Billion by 2030 amid Global Expansion

The global regulatory affairs outsourcing market is poised for substantial growth. Its value is expected...

Cherry Joy Robles

Read More

Deepfakes, Data Leaks Threaten Contact Centers

  • June 10, 2025
Deepfakes, Data Leaks Threaten Contact Centers

As artificial intelligence (AI) rapidly transforms customer service, contact centers become a prime target for...

Cherry Joy Robles

Read More

Digital Arrest Hoax Exposed India Busts $40K-a-Day Call Center Targeting Americans

  • June 10, 2025
Digital Arrest Hoax Exposed: India Busts $40K-a-Day Call Center Targeting Americans

A dramatic midnight raid by Pune police has uncovered one of the largest call center...

Cherry Joy Robles

Read More

1 in 5 Gen Z Workers Use ChatGPT Regularly—Nearly Half Prefer It Over Their Bosses

  • June 10, 2025
1 in 5 Gen Z Workers Use ChatGPT Regularly—Nearly Half Prefer It Over Their Bosses

A new survey from Resume.org shows how artificial intelligence (AI) reshapes the modern workplace, with...

Cherry Joy Robles

Read More

Spanish Firms Embrace AI but Struggle with Skills, Strategy, Survey Says

  • June 3, 2025
Spanish Firms Embrace AI but Struggle with Skills, Strategy, Survey Says

A new survey by global staffing firm Adecco reveals that while artificial intelligence (AI) is...

Cherry Joy Robles

Read More

Sri Lanka, Bangladesh Strengthen IT-BPO Alliance to Boost Exports

  • June 3, 2025
Sri Lanka, Bangladesh Strengthen IT-BPO Alliance to Boost Exports

Sri Lanka and Bangladesh continue strengthening their partnership in the information technology (IT) and business...

Cherry Joy Robles

Read More

AI Targets Big Four, Warns Former PwC Partner

  • June 3, 2025
AI Targets Big Four, Warns Former PwC Partner

Artificial intelligence (AI) might soon challenge the dominance of the Big Four accounting firms, namely,...

Cherry Joy Robles

Read More

New Report Warns of U.S. Nursing Home Staffing Emergency

  • May 26, 2025
New Report Warns of U.S. Nursing Home Staffing Emergency

A deepening staffing crisis is pushing nearly 90% of U.S. nursing homes below safe care...

Cherry Joy Robles

Read More

Load More

Get our quarterly newsletter

How-to guides, industry updates, tips and actionable advice on how to manage your BPO team like a pro.