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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

Victoria to Pilot Virtual Specialist Hospital for Cardiac and Maternity Care
Victoria to Pilot Virtual Specialist Hospital for Cardiac and Maternity Care

Victoria, Australia, is set to launch a virtual specialist hospital providing remote cardiac and maternity...

Davao Councilor Seeks Stronger BPO Worker Safeguards After Twin Quakes

Davao City Councilor Pamela Librado-Morata has urged business process outsourcing (BPO) companies to uphold the...

Asia-Pacific BPO Market to Hit $178.7B by 2033 as AI Transforms Operations
Asia-Pacific BPO Market to Hit $178.7B by 2033 as AI Transforms Operations

A ResearchAndMarkets.com report projects the Asia-Pacific business process outsourcing (BPO) market to grow from $77.88...

Call Center Scams Resurge Across Asia Despite Regional Crackdowns
Cebu LGU Vows Robust Support for BPO Workforce

Cebu City’s incoming leadership charts a worker-first agenda that promises to reshape support for the...

PH BPO Trade with Seattle Remains Steady amid AI Disruption Concerns
PH BPO Trade with Seattle Remains Steady amid AI Disruption Concerns

Despite breakthroughs in artificial intelligence (AI) and rising concerns about the future of outsourced jobs,...

Businesses Turn to Outsourcing for Cost-Cutting amid Financial Challenges, Economic Uncertainty 
Businesses Turn to Outsourcing for Cost-Cutting amid Financial Challenges, Economic Uncertainty 

From education to finance, businesses increasingly turn to outsourcing to address industry-specific challenges such as...

80% Offshore Delivery Propels Healthcare BPO Boom amid Staffing, Cost Pressures
Digital Shift Fuels Insurance Market to Surge at 5.4% CAGR to 2034

The global insurance business process outsourcing (BPO) market is growing. From $7.2 billion in 2024,...

Green BPO Market to Surge Past $31.8B by 2029—Sustainability Becomes New Business Currency
Green BPO Market to Surge Past $31.8B by 2029—Sustainability Becomes New Business Currency

As global enterprises place sustainability at the core of operations, the green business process outsourcing...

AGOA Anxiety South Africa’s BPO Dreams in Turmoil
AGOA Anxiety: South Africa’s BPO Dreams in Turmoil

South Africa’s business process outsourcing (BPO) sector faces a trade cliff. As tensions with the...

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