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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

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PM Calls for Tougher Laws After BPO Credit Card Scam Exposes

An investigation is now putting renewed pressure on the government to act, after uncovering a...

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Global BPO Market Races Toward $861B as AI Reshapes Outsourcing

The global business process outsourcing (BPO) services market is accelerating as advances in artificial intelligence,...

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Uganda Pushes BPO Expansion to Harness Youth, Digital Talent

Uganda is pushing to become a regional business process outsourcing (BPO) hub, leveraging its young...

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AI Revolutionizes Healthcare as Insurers Redefine Risk Models

As healthcare and biopharma companies race to integrate artificial intelligence (AI) into drug development, clinical...

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India’s Finance Outsourcing Boom: From Back Office to Strategic Boardroom Partner

India’s finance and accounting outsourcing sector is evolving beyond low-cost processing to become a strategic...

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Job-Hunt Wave Hits 2026: 38% of U.S. Workers Plan to Change Jobs—Here’s How to Stand Out

More U.S. workers are preparing to leave their jobs in 2026, driven by burnout, pay...

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‘Same Job, Same Pay’ Case Puts ATO Outsourcing Model Under Pressure

A Fair Work Commission (FWC) test case filed by an outsourced Australian Taxation Office (ATO)...

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South Africa Unveils 2025–2030 GBS Skills Strategy to Build AI-Ready Workforce

South Africa has launched a national strategy to position itself as a global leader in...

EU Watchdog Cracks Down on Outsourcing EBA Expands Oversight Beyond Tech
EU Watchdog Cracks Down on Outsourcing: EBA Expands Oversight Beyond Tech

The European Banking Authority (EBA) has launched a public consultation on new draft guidelines to...

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