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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

  • October 21, 2024
CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Cherry Joy Robles
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  • May 19, 2025
Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
Cherry Joy Robles

  • November 12, 2024
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
Cherry Joy Robles

  • September 17, 2024
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says
Cherry Joy Robles

Our Recent Articles

Our Recent Articles

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Modern equipment in operating room. Medical Equipment Outsourcing Market Set to Hit $118B by 2030

  • August 24, 2026
Medical Equipment Outsourcing Market Set to Hit $118B by 2030

The global medical equipment outsourcing market will grow from $87.6 billion in 2026 to $118.2...

Julie Collado-Buaron

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McKinsey B2B Sales AI Adoption High, Value Still Low

  • August 21, 2026
McKinsey: B2B Sales AI Adoption High, Value Still Low
A new McKinsey & Company report finds that most B2B companies are now using AI...
Julie Collado-Buaron

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Microsoft New AI Agents Aim to Outpace Hackers

  • August 19, 2026
Microsoft’s New AI Agents Aim to Outpace Hackers
Microsoft introduced its first cybersecurity-specialized AI model and a new agentic security platform on July...
Julie Collado-Buaron

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DOLE Pledges Better-Quality Jobs Amid Mixed May Labor Data

  • August 17, 2026
DOLE Pledges Better-Quality Jobs Amid Mixed May Labor Data
DOLE reported 740,000 more employed Filipinos in May 2026, alongside an unemployment rate that rose...
Julie Collado-Buaron

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First-Time Clients Drive Outsourcing Growth for Global Catering Firms - featured image

  • August 14, 2026
First-Time Clients Drive Outsourcing Growth for Global Catering Firms
Global catering groups are increasingly finding growth from hospitals, schools, and businesses outsourcing food and...
Julie Collado-Buaron

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TalentBridge CSO Says Compliance Is Infrastructure, Not Paperwork, in Global Hiring - featured image

  • August 12, 2026
TalentBridge CSO Says Compliance Is Infrastructure, Not Paperwork, in Global Hiring
A new report from TalentBridge Chief Sales Officer Daniel Youssif argues that compliance management, not...
Julie Collado-Buaron

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Philippine BPOs Overtake Remittances as Top Growth Driver

  • August 10, 2026
Philippine BPOs Overtake Remittances as Top Growth Driver

The Philippine outsourcing industry has overtaken overseas Filipino worker (OFW) remittances as the country’s...

Julie Collado-Buaron

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Taiwan’s Military Turns to Outsourcing as Labor Shortage Bites

  • August 7, 2026
Taiwan’s Military Turns to Outsourcing as Labor Shortage Bites

Taiwan’s defense ministry will outsource guard duty at nine military academies to private security...

Julie Collado-Buaron

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OCS Buys Rival Mitie in £3.1bn Deal, Creating UK Outsourcing Giant

  • August 5, 2026
OCS Buys Rival Mitie in £3.1bn Deal, Creating UK Outsourcing Giant

British outsourcer OCS Group has agreed to buy listed rival Mitie Group for £3.1 billion...

Julie Collado-Buaron

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