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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

  • October 21, 2024
CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Cherry Joy Robles
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  • May 19, 2025
Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
Cherry Joy Robles

  • November 12, 2024
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
Cherry Joy Robles

  • September 17, 2024
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says
Cherry Joy Robles

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Wall Street Hits Record Highs as Weak Jobs Data Eases Rate-Hike Odds

  • August 31, 2026
Wall Street Hits Record Highs as Weak Jobs Data Eases Rate-Hike Odds
The S&P 500 and Nasdaq Composite closed at record highs on Friday, August 7, capping...
Julie Collado-Buaron

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Marcos Lifts Metro Manila IT Ecozone Freeze

  • August 28, 2026
Marcos Lifts Metro Manila IT Ecozone Freeze
President Ferdinand Marcos Jr. issued Administrative Order No. 45 on July 23, reopening Metro Manila...
Julie Collado-Buaron

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  • August 27, 2026
Australian Health Provider Kairos Care Plans Philippine Back-Office Expansion

Australian healthcare provider Kairos Care met with the Philippine Economic Zone Authority on Aug. 13...

Julie Collado-Buaron

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Philippines Places 5th Globally, 2nd in Southeast Asia on AI Readiness Index

  • August 27, 2026
Philippines Places 5th Globally, 2nd in Southeast Asia on AI Readiness Index

The Philippines ranked fifth among 25 major outsourcing destinations in artificial intelligence readiness, according to...

Julie Collado-Buaron

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Mexico’s Labor Gap at Least Five Times Larger Than Official Rate Shows

  • August 27, 2026
Mexico’s Labor Gap at Least Five Times Larger Than Official Rate Shows

Mexico’s real labor gap, a broader measure combining unemployment, underemployment and discouraged jobseekers, reached 10.4...

Julie Collado-Buaron

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iSON Group Expands PH Bet Beyond Telecom Into Agri-Solar

  • August 26, 2026
iSON Group Expands PH Bet Beyond Telecom Into Agri-Solar, BPO
This is the place where you'll add the copy that will show after the News...
Julie Collado-Buaron

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New Philippine BPO Subcommittee Signals Shift From Reactive HR to Institutional Dialogue

  • August 26, 2026
New Philippine BPO Subcommittee Signals Shift From Reactive HR to Institutional Dialogue
The National Tripartite Industrial Peace Council (NTIPC) approved a resolution on July 16, creating an...
Julie Collado-Buaron

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Modern equipment in operating room. Medical Equipment Outsourcing Market Set to Hit $118B by 2030

  • August 24, 2026
Medical Equipment Outsourcing Market Set to Hit $118B by 2030

The global medical equipment outsourcing market will grow from $87.6 billion in 2026 to $118.2...

Julie Collado-Buaron

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McKinsey B2B Sales AI Adoption High, Value Still Low

  • August 21, 2026
McKinsey: B2B Sales AI Adoption High, Value Still Low
A new McKinsey & Company report finds that most B2B companies are now using AI...
Julie Collado-Buaron

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