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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

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‘Same Job, Same Pay’ Case Puts ATO Outsourcing Model Under Pressure

A Fair Work Commission (FWC) test case filed by an outsourced Australian Taxation Office (ATO)...

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South Africa Unveils 2025–2030 GBS Skills Strategy to Build AI-Ready Workforce

South Africa has launched a national strategy to position itself as a global leader in...

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Cebu BPO Workers Face Unpaid Floating Status After Quake, Typhoon

More than 400 employees of Wipro Cebu in the Philippines are facing an unpaid floating...

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U.S. Banks Embrace Agentic AI to Boost Compliance, Slash Costs

U.S. financial institutions are rapidly adopting agentic artificial intelligence (AI) to improve efficiency and strengthen...

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U.S. Home Healthcare Market Expected to Reach $210B by 2033

The U.S. home healthcare sector is on track for rapid expansion, with market value projected...

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Mexico Agencies Advance Gender-Safe Workplace Reforms amid Rising Violence Reports

Mexico’s Ministry of Environment and Natural Resources (SEMARNAT) and the National Commission of Natural Protected...

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India, Philippines Deepen BPO, Tech Partnership as Strategic Ties Expand

Marking 75 years of diplomatic relations, India and the Philippines are strengthening cooperation across business...

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Vietnam Emerges as Global Software Development Hub, Powered by Talent, Policy

Vietnam is rapidly emerging as a top destination for software development and IT outsourcing, driven...

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Philippine Labor Group Urges BPO Industry to Enforce Safety Standards, Strengthen Worker Protection

The Bureau of Working Conditions (BWC) has urged the Philippine business process outsourcing (BPO) industry...

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