News

Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

India’s BPO Sector Set to Hit $45B by 2026, Capturing 20% of Global Outsourcing
India’s BPO Sector Set to Hit $45B by 2026, Capturing 20% of Global Outsourcing

India’s business process outsourcing (BPO) sector is experiencing rapid growth, outpacing traditional IT services in...

HR BPO Services Market to Hit $80B by 2030 as AI, Automation Redefine Workforce Solutions
HR BPO Services Market to Hit $80B by 2030 as AI, Automation Redefine Workforce Solutions

The global human resource business process outsourcing (HR BPO) services market is experiencing a surge....

Anupam Mittal Warns Against Overreliance on AI for Ideas “Outsourcing Judgement Isn’t Leadership”
Anupam Mittal Warns Against Overreliance on AI for Ideas: “Outsourcing Judgement Isn’t Leadership”

Shaadi.com founder Anupam Mittal has raised concerns about the growing dependence on generative artificial intelligence...

Philippine Government Vows Support for BPO Industry as U.S. Protectionist Policies Loom, Pushes for Market Diversification
Philippine Government Vows Support for BPO Industry as U.S. Protectionist Policies Loom, Pushes for Market Diversification

The Philippine government has pledged support for the business process outsourcing (BPO) sector amid concerns...

U.S. Healthcare Faces Deepening Crisis Hospitals Close, Jobs Cut, Severe Shortages
U.S. Healthcare Faces Deepening Crisis: Hospitals Close, Jobs Cut, Severe Shortages

Facing historic strain, America’s healthcare system buckles, with more than 25 hospitals closing and thousands...

Federal Court Slaps Qantas with Historic $90M Penalty for Illegal Outsourcing
Federal Court Slaps Qantas with Historic $90M Penalty for Illegal Outsourcing

Australia’s Federal Court has ordered Qantas Airways to pay a historic $90 million penalty for...

Billionaire Vinod Khosla Warns AI Could Reshape, Possibly Erase India’s BPO, IT Industries
Billionaire Vinod Khosla Warns AI Could Reshape, Possibly Erase India’s BPO, IT Industries

Indian-origin billionaire and venture capitalist Vinod Khosla has delivered a stark warning: the rapid rise...

AI in BPO Market to Surge 34.3% Annually, Reshaping Global Workforce
AI in BPO Market to Surge 34.3% Annually, Reshaping Global Workforce

According to Market.us, the global artificial intelligence (AI) in business process outsourcing (BPO) market will...

Virtual Nurses Cut Hospital Stays by 7%, Readmissions by 2%, New Study Says
Virtual Nurses Cut Hospital Stays by 7%, Readmissions by 2%, New Study Says

New research suggests telehealth-powered nurses might offer a lasting solution to the global staffing crisis....

Get our quarterly newsletter

How-to guides, industry updates, tips and actionable advice on how to manage your BPO team like a pro.