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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

  • October 21, 2024
CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Cherry Joy Robles
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  • May 19, 2025
Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
Cherry Joy Robles

  • November 12, 2024
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
Cherry Joy Robles

  • September 17, 2024
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says
Cherry Joy Robles

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DOLE Pledges Better-Quality Jobs Amid Mixed May Labor Data

  • August 17, 2026
DOLE Pledges Better-Quality Jobs Amid Mixed May Labor Data
DOLE reported 740,000 more employed Filipinos in May 2026, alongside an unemployment rate that rose...
Julie Collado-Buaron

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First-Time Clients Drive Outsourcing Growth for Global Catering Firms - featured image

  • August 14, 2026
First-Time Clients Drive Outsourcing Growth for Global Catering Firms
Global catering groups are increasingly finding growth from hospitals, schools, and businesses outsourcing food and...
Julie Collado-Buaron

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TalentBridge CSO Says Compliance Is Infrastructure, Not Paperwork, in Global Hiring - featured image

  • August 12, 2026
TalentBridge CSO Says Compliance Is Infrastructure, Not Paperwork, in Global Hiring
A new report from TalentBridge Chief Sales Officer Daniel Youssif argues that compliance management, not...
Julie Collado-Buaron

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Philippine BPOs Overtake Remittances as Top Growth Driver

  • August 10, 2026
Philippine BPOs Overtake Remittances as Top Growth Driver

The Philippine outsourcing industry has overtaken overseas Filipino worker (OFW) remittances as the country’s...

Julie Collado-Buaron

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Taiwan’s Military Turns to Outsourcing as Labor Shortage Bites

  • August 7, 2026
Taiwan’s Military Turns to Outsourcing as Labor Shortage Bites

Taiwan’s defense ministry will outsource guard duty at nine military academies to private security...

Julie Collado-Buaron

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OCS Buys Rival Mitie in £3.1bn Deal, Creating UK Outsourcing Giant

  • August 5, 2026
OCS Buys Rival Mitie in £3.1bn Deal, Creating UK Outsourcing Giant

British outsourcer OCS Group has agreed to buy listed rival Mitie Group for £3.1 billion...

Julie Collado-Buaron

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Egypt Lands EY MENA Regional Hub Deal, 1,000 Jobs Expected by 2029

  • August 3, 2026
Egypt Lands EY MENA Regional Hub Deal, 1,000 Jobs Expected by 2029

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Julie Collado-Buaron

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  • July 31, 2026
Poland Grants Labor Inspectors Power to Reclassify B2B Contracts, Putting IT Outsourcing Sector at Risk

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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BAT to Cut 9,000 Jobs, Outsource 3,500 Roles to Accenture, Others as AI Reshapes Operations

  • July 30, 2026
BAT to Cut 9,000 Jobs, Outsource 3,500 Roles to Accenture, Others as AI Reshapes Operations

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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