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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says

Our Recent Articles

Our Recent Articles

Billionaire Vinod Khosla Warns AI Could Reshape, Possibly Erase India’s BPO, IT Industries
Billionaire Vinod Khosla Warns AI Could Reshape, Possibly Erase India’s BPO, IT Industries

Indian-origin billionaire and venture capitalist Vinod Khosla has delivered a stark warning: the rapid rise...

AI in BPO Market to Surge 34.3% Annually, Reshaping Global Workforce
AI in BPO Market to Surge 34.3% Annually, Reshaping Global Workforce

According to Market.us, the global artificial intelligence (AI) in business process outsourcing (BPO) market will...

Virtual Nurses Cut Hospital Stays by 7%, Readmissions by 2%, New Study Says
Virtual Nurses Cut Hospital Stays by 7%, Readmissions by 2%, New Study Says

New research suggests telehealth-powered nurses might offer a lasting solution to the global staffing crisis....

Green BPO Market to Surge Past $31.8B by 2029—Sustainability Becomes New Business Currency
Green BPO Market to Surge Past $31.8B by 2029—Sustainability Becomes New Business Currency

As global enterprises place sustainability at the core of operations, the green business process outsourcing...

From AIxiety to Action Why Gen Z Abandons Degrees for AI-Proof Careers
From AIxiety to Action: Why Gen Z Abandons Degrees for AI-Proof Careers

A decisive career shift is underway among Generation Z, driven by a growing fear that...

Employees Want Personalization—65% Would Swap Current Benefits for Tailored Perks, Aon Finds
Employees Want Personalization—65% Would Swap Current Benefits for Tailored Perks, Aon Finds

As employee expectations shift, most multinational companies fall behind. Aon’s 2025 Global Benefits Trends Study...

BPO Workers Urge WFH as Rains Disrupt Commutes
BPO Workers Urge WFH as Rains Disrupt Commutes

As heavy rains and flooding batter parts of the Philippines this monsoon season, business process...

Australia Debates Four-Day Workweek amid Productivity Push
Australia Debates Four-Day Workweek amid Productivity Push

Australia might be edging closer to a four-day workweek as unions renew calls for shorter...

India’s $283B Outsourcing Sector Sees Q1 FY2025 Hiring Slump
India’s $283B Outsourcing Sector Sees Q1 FY2025 Hiring Slump

Long known for absorbing thousands of fresh graduates each quarter, India’s $283 billion outsourcing industry...

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