Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.
Gilbert, Ariz. – Feb. 3, 2025. Business process outsourcing (BPO) leader Unity Communications announces its ISO 27001 certification. This achievement showcases Unity Communications’s commitment to the best data security standards for its clients and their customers.
ISO/IEC 27001:2022 is the internationally recognized standard for Information Security Management Systems (ISMS). ISO 27001-certified BPO companies implement a comprehensive framework for managing risks, mitigating vulnerabilities, and ensuring compliance with global best practices in information security.
Setting a new benchmark in the BPO industry
The demand for robust data security has never been greater. IMB reports that the global average cost of a data breach in 2024 is $4.88 million—a 10% increase over last year and the highest total ever.
The BPO industry, in particular, faces unique data security challenges stemming from dispersed operations, diverse technologies, and a large, often transient workforce. Other factors that significantly increase the risk of data breaches in outsourcing include:
- Insider threats
- Cyberattacks (e.g., phishing and ransomware)
- Compliance with complex regulations across borders
Unity Communications’s ISO 27001 certification strengthens its position as a leader in the BPO sector, ready to face evolving security needs head-on.
With cyber threats becoming more complex, the certification reflects the company’s proactive measures to meet and exceed industry expectations. Its strategies include implementing advanced encryption protocols, conducting regular security audits, and fostering a culture of compliance across its global teams.
This milestone sets Unity Communications apart from competitors and highlights its ability to address the unique security challenges inherent to the BPO industry.
Enhancing client confidence through world-class data security
The ISO 27001 standard brings unparalleled value and tangible advantages to Unity Communications’s clients:
- Mitigated risks: Clients benefit from reduced risks of data breaches and cyber threats, guaranteeing the safety of their operations.
- Regulatory compliance: The certification enhances compliance with industry regulations and standards, providing peace of mind for clients in regulated industries.
- Streamlined processes: Secure outsourcing partnerships allow for more efficient and reliable data processes, empowering businesses to focus on growth.
This gold standard in information security means Unity Communications protects client data from unauthorized access and cyber threats through a robust ISMS. It enhances protection for businesses in high-stakes industries such as finance, healthcare, and technology, where data security is critical.
By achieving ISO 27001, the BPO company reinforces its reputation as a reliable, trustworthy, and secure partner for existing and prospective clients.
“Security and privacy are at the heart of what we do,” said Patrick Brown, CEO and founder of Unity Communications. “This certification proves our dedication to safeguarding client data and exceeding compliance standards, so our clients can focus on growth worry-free.”
Unity Communications maintains the highest data security standards to strengthen client trust. Businesses in finance, healthcare, technology, or another industry can trust the company to handle their sensitive information with the utmost care.
About Unity Communications
Unity Communications is a top-rated, award-winning BPO company that focuses on sales support, customer service, accounting, healthcare, and back-office services. With experience that spans multiple industries such as e-commerce, technology, retail, fintech, and software as a service (SaaS), the company specializes in developing efficient business processes.
Founded by Patrick Brown in 2009, the company has evolved from a startup into an international BPO firm, serving small and medium businesses up to Fortune 500 companies globally. Unity Communications forms co-innovation partnerships with clients looking to outsource for the first time and needing a “white glove” experience.
