Business Process Outsourcing (BPO) is a proven way to help your business grow by enabling you to take advantage of a talented global labor force that’s highly motivated to work for you. However, many companies are hesitant because of the word “outsourcing.”
At Unity Communications, when we talk about BPO, we aren’t talking about moving jobs to save money. Using a BPO will actually help create jobs that are essential to the core of your business. In this post, we discuss the benefits of using BPOs to speed up your company’s growth and maximize your strengths.
What is Business Process Outsourcing?
BPO refers to hiring a third-party service provider to perform specific assignments or even manage an entire process. BPO is not limited to certain tasks or activities, although most companies use it to supplement their major sales and service objectives. Companies can use BPO for data entry outsourcing, payroll, accounting, HR and onboarding, insurance-related tasks, or even for help in their sales activities.
Benefits of Outsourcing?
There are several benefits associated with BPO including:
- Lower costs
Cost-cutting is a major reason many businesses are turning to BPO. When you outsource, you can convert fixed costs into variable costs, release capital for investment in other business segments, and avoid large expenditures during your business’s early stages. Outsourcing can even make your firm more attractive to investors because you can pump more capital directly into revenue-producing activities.
- Increased efficiency
When you do everything yourself, you’ll have higher expenses associated with research, development, marketing, and distribution. These extra costs will ultimately be passed on to your customers. When you use BPO to boost your efficiency, you can give your company a leg up over the competition.
- Reduced labor costs
Hiring and training staff for short-term or external projects can be costly, and temporary employees will not always live up to your expectations. Outsourcing allows you to shift your focus to your human resources where you need them most and avoid the high cost of training employees who may not stick around.
How Unity Communications can help
When you choose Unity Communications for your company’s BPO needs, we can handle the following services and more:
Inbound Call Center Services: A fully-staffed, readily available customer care call center is a ticket to a successful business. Don’t worry about not being able to pick up the phone after hours when you rely on our 24/7 services.
E-Commerce support center: Our Tier 1 ticketing support services also include support for E-commerce. Having an effective and responsive E-commerce support center is more important than ever as online purchasing power continues to grow at unprecedented rates.
E-Commerce back office support services: Our back-office teams help industry leaders in E-commerce, tech support, retail, FINTECH, software, and much more.
Unity Communications is a leader in business process outsourcing. We make operations more efficient so that your business can thrive without worrying about the process and pain points. Contact us today to find out more!
