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Explore our collection of valuable business outsourcing knowledge, constructed from Unity Communications’ expertise developed over years working with some of the nation’s best businesses in multiple industries.
Third-party help desk services are becoming more and more popular in the IT industry. Many businesses hire tech teams to help customers troubleshoot hardware, install software, and tackle other tech issues. In this article, we’ve listed 15 other reasons to outsource tech support.
Technology upgrades and worldwide challenges increase the need for fast and reliable customer service. As remote processes become the norm, more enterprises rely on cloud-based solutions to deliver a cost-effective, personalized customer experience.
This article explains how healthcare BPO helps ease your data management. Specifically, it details everything you must know about outsourcing medical data entry services. Expect to learn the key steps and advantages of hiring a service provider.
Understanding the underlying definition of contact centers helps you develop a concrete plan for delivering superb customer service. Knowing CCaaS and its meaning also guides your efforts to provide a personalized customer experience.
Enhancing customer contact is crucial for winning and keeping customers. Thanks to technological advancements, the CCaaS market has emerged to help deliver superb customer experiences. But how did CCaaS come to life? Let’s take a look at the history of CCaaS.
Contact center as a service is a cloud-based, vendor-hosted solution that gives companies access to a provider’s customer service tools and corresponding features. Vendors use scalable, pay-as-you-go pricing schemes where certain features are accessible on an as-needed basis.