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Our Blogs

Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • January 22, 2026
How AI After-Hours Answering Services Help Law Firms Stay Responsive
In law, responsiveness is key—urgent clients can’t wait. AI after-hours answering services handle calls, triage...
Julie Collado-Buaron

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  • January 21, 2026
The CEO’s True Challenge: Why Back-Office Work Quietly Steals 70% of Your Week
Your business isn’t slowing down due to competition—it’s because you, the CEO, are buried in...
Anna Lee Mijares

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  • January 21, 2026
AI IVR for Insurance First Notice of Loss
AI-driven interactive voice response for first notice of loss helps small businesses capture accurate claims,...
Rene Mallari

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  • January 20, 2026
Top AI Agents for Customer Support Businesses Are Using in 2026
AI is reshaping SMB customer service with automated agents handling tickets, chats, and omnichannel support....
Rene Mallari

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  • January 20, 2026
How Businesses Can Harness AI to Deliver Exceptional Experiences
AI is reshaping customer experience—helping businesses anticipate needs, resolve issues faster, and personalize interactions at...
Julie Collado-Buaron

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  • January 20, 2026
How Voice AI Is Changing Customer Service
Customers expect instant, natural, 24/7 support. Traditional call centers struggle, but voice AI closes the...
Julie Collado-Buaron

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  • January 14, 2026
AI Receptionist: Is It Worth the Investment or Just a Passing Tech Trend?
First impressions shape trust, and AI is transforming customer service through efficiency and cost savings....
Anna Lee Mijares

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  • January 12, 2026
How Much Does an AI Receptionist Cost? Key Factors That Influence Pricing
AI receptionist costs vary by call volume, features, and integrations. Knowing what drives pricing helps...
Anna Lee Mijares

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  • January 12, 2026
AI IVR vs. Human Receptionists: Which Offers Better Coverage and Service?
AI-powered IVR and human receptionists help SMBs handle calls efficiently—AI handles routine tasks while humans...
Rene Mallari

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