Home » Our Resources
Explore our collection of valuable business outsourcing knowledge, constructed from Unity Communications’ expertise developed over years working with some of the nation’s best businesses in multiple industries.
Unity Communications won the 2022 UpCity Best of B2B Service Providers Award twice in a row now. UpCity, a business-to-business (B2B) resource, gave Unity Communications high marks for its great work in the U.S. and Canada based on several online credibility ranking factors.
Learning the differences between call centers and outsourced help-desk support is crucial. Understanding the difference can help you make better-informed outsourcing decisions. A call center handles your help-desk operations but also covers other business functions such as customer service. On the other hand, an outsourced help-desk service is best for IT functions and technical support.
Customer interaction is crucial to winning and keeping new customers. It’s instrumental in building customer relationships, boosting profits, and achieving business success. Unfortunately, some companies lack staffing, technology, and resources to enhance customer experience. That’s where contact center services come in. Read on to learn more.
A technical support call center provides users with technical assistance over the phone. A perfect example is when a customer calls due to a malfunctioning mobile phone. A specialist will troubleshoot the phone or walk the customer through fixing it. Often, an IT-BPO firm handles such a business function due to its technical expertise.
Customer support plays a crucial role in business. This function demands customer satisfaction, which is key to business success. Hiring a business process outsourcing (BPO) provider is a viable solution. BPO proves beneficial to companies in many ways. Unconvinced? Here are the ten real benefits of outsourcing customer support below.
Operational efficiency measures how well your company produces high-quality output despite cost reductions. But as technology advances rapidly, it brings potential backlogs and bottlenecks to your IT department. These factors can impact your staff performance due to, for example, overwork. Explores how outsourced technical support can help increase your business efficiency while reducing resource use.