Our Resources

Explore our collection of valuable business outsourcing knowledge, constructed from Unity Communications’ expertise developed over years working with some of the nation’s best businesses in multiple industries.

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Outsource Technical Support - Featured Image

19 Reasons Companies Outsource Technical Support

Businesses use computers and mobile devices at an ever-growing rate – companies need these tools to manage daily transactions and store large volumes of data. They need comprehensive technical support to troubleshoot technical problems that might arise. And technical problems are virtually inevitable.

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Is 24/7 Outsourced Technical Support What Your Company Needs?

Technical support plays a crucial role in business. It resolves end users’ technical problems for customer satisfaction, increased profitability, and continuous operations. Hire a 24/7 outsourced technical support service if your company must always serve end users. Consider the signs that round-the-clock technical support is right for your business.

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13 True Benefits of Outsourcing Help Desk Services

According to Zendesk, help desk users report an 83% satisfaction rate. But this figure is behind phone service (91%) and chat support (85%). As such, outsourcing is best for optimizing such a business function. An outsourced help desk offers several advantages. Read on to learn more.

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