Explore our collection of valuable business outsourcing knowledge, constructed from Unity Communications’ expertise developed over years working with some of the nation’s best businesses in multiple industries.
Businesses use computers and mobile devices at an ever-growing rate – companies need these tools to manage daily transactions and store large volumes of data. They need comprehensive technical support to troubleshoot technical problems that might arise. And technical problems are virtually inevitable.
Technical support plays a crucial role in business. It resolves end users’ technical problems for customer satisfaction, increased profitability, and continuous operations. Hire a 24/7 outsourced technical support service if your company must always serve end users. Consider the signs that round-the-clock technical support is right for your business.
According to Zendesk, help desk users report an 83% satisfaction rate. But this figure is behind phone service (91%) and chat support (85%). As such, outsourcing is best for optimizing such a business function. An outsourced help desk offers several advantages. Read on to learn more.
Businesses must provide round-the-clock support, multilingual proficiency, and additional skills in addressing customer concerns in this digital era. Understanding what inbound call center outsourcing is and what it does helps you determine the optimal solution for your business.
Outsourcing is a business investment. So you need a clear plan and implementation strategy. Identify and prepare your requirements before taking another step into outsourcing. Here are some practical tips to help you build a successful outsourced project management strategy.
Medical billing has always been complex because of the ever-changing billing rules created by insurance providers and the federal government. Since the onset of the pandemic and the development of the COVID-19 vaccines, vaccine medical billing has seen significant changes.