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Our Blogs

Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • January 9, 2026
Why AI Receptionists Are Essential for Customer Experience
AI now shapes customer impressions by answering every call quickly and professionally. An AI virtual...
Anna Lee Mijares

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  • January 9, 2026
The Best AI Phone-Answering Services Businesses Trust in 2025
AI is transforming customer communication, handling calls, leads, routing, and scheduling efficiently. Businesses can offer...
Allie Delos Santos

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  • January 9, 2026
How Generative AI Is Driving Smarter, Faster Customer Support
Businesses face pressure to provide fast, accurate, and personalized support. Generative AI leverages NLU and...
Allie Delos Santos

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  • January 9, 2026
How Well AI IVR Systems Understand Different Accents and Dialects
When AI IVR systems misinterpret regional accents, customers get frustrated. SMBs can improve support and...
Rene Mallari

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  • January 8, 2026
AI IVR vs. Chatbots: When Voice Outperforms Text in Customer Service
Customer conversations can make or break trust when seconds matter. This article explains AI IVR...
Rene Mallari

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  • January 8, 2026
The Case for AI Virtual Medical Receptionists in Modern Healthcare
Running a healthcare practice is tough—missed calls, double bookings, and insurance delays frustrate patients and...
Julie Collado-Buaron

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  • January 8, 2026
Choosing the Best AI Receptionist to Support Your Law Practice
AI virtual receptionists for law firms provide 24/7 call coverage, handle admin tasks, and boost...
Julie Collado-Buaron

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  • January 8, 2026
AI Applications: How Industries Are Using Artificial Intelligence Today
AI is now central to modern business, transforming decisions, efficiency, and customer experience across industries....
Anna Lee Mijares

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  • December 29, 2025
Empowering Travel Agencies: Unveiling the Benefits of Outsourcing Customer Support
BPO is an effective strategy for travel agencies, improving customer support and satisfaction. By utilizing...
Anna Lee Mijares

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