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Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • October 28, 2025
A Practical Guide to IoT Connectivity: How to Balance Range, Power, and Performance
IoT is reshaping industries with connected devices that share data to improve efficiency and cut...
Anna Lee Mijares

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  • October 28, 2025
What AI Agents Actually Do: Real-World Applications for SMBs
AI helps businesses streamline operations, enhance decisions, and cut costs. In BPO, AI agents boost...
Rene Mallari

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  • October 28, 2025
Will AI Receptionists Take Over Jobs? What Businesses Need to Know
AI-powered reception tools streamline calls, scheduling, and FAQs, offering speed and savings. But will they...
Rene Mallari

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  • October 28, 2025
Best Practices for AI Agent Implementation (2025): A Playbook to Ensure Success
AI success needs more than strategy—it requires disciplined implementation. Like top athletes who train with...
Allie Delos Santos

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  • October 24, 2025
Understanding the Key Differences Between AI Agents and Automated Systems
AI and automation both boost efficiency but work differently. This article compares them across 10...
Julie Collado-Buaron

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  • October 24, 2025
What Is a Conversational AI Agent? Key Facts and Business Benefits You Should Know
Conversational AI agents go beyond chatbots—understanding context, learning from interactions, and delivering human-like conversations. This...
Allie Delos Santos

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  • October 23, 2025
AI Agent Fundamentals: Understanding the Core Principles of Intelligent Systems
AI agents are intelligent programs that turn complex goals into actions using reasoning, memory, and...
Allie Delos Santos

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  • October 23, 2025
The 10 Essential Characteristics of AI Agents: What Makes Them Truly Autonomous
AI has evolved from tools to autonomous agents—systems that can think, plan, and act with...
Allie Delos Santos

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  • October 23, 2025
Agentic AI in Action: 10 Real-World Examples That Drive Business Efficiency
AI is transforming how SMBs manage operations. Agentic AI systems now work with BPOs to...
Rene Mallari

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