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Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • November 11, 2025
AI Virtual Receptionist: Complete Guide for Businesses
An AI virtual receptionist works 24/7 via phone, chat, and text—handling calls, booking appointments, capturing...
Julie Collado-Buaron

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  • November 11, 2025
What Is Artificial Intelligence? A Practical Guide to AI Definitions and Applications
AI is reshaping modern business by driving innovation, efficiency, and competitiveness. From automating tasks to...
Anna Lee Mijares

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  • November 11, 2025
Best AI Agent Platforms of 2025: Ranked and Reviewed for Business Performance
The right AI agent drives scalability, cost efficiency, and trust across support, sales, and compliance....
Julie Collado-Buaron

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  • November 10, 2025
Best AI Scheduling Assistants for SMBs in 2026: The Complete Guide
AI is reshaping SMB scheduling and collaboration, boosting efficiency in hybrid work and BPO setups....
Rene Mallari

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history of ai - featured image

  • November 10, 2025
Artificial Intelligence Through the Decades: A Complete History of AI Innovation
AI began in the 1950s with early dreams of machine intelligence. Through decades of breakthroughs...
Anna Lee Mijares

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  • November 10, 2025
The Evolution of AI: 10 Critical Milestones From Turing to ChatGPT
AI’s roots stretch back centuries, before GenAI and ML. Thinkers and scientists explored machine reasoning,...
Allie Delos Santos

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  • November 10, 2025
7 Proven Ways AI Inbound Agents Can Instantly Improve Lead Response Times
When prospects submit forms or request demos, their interest fades fast if you don’t reply...
Allie Delos Santos

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  • November 7, 2025
25 Best AI Virtual Receptionists with Advanced Lead Qualification (2025 Guide)
AI is transforming customer interactions, helping BPOs and SMBs save time, cut costs, and boost...
Rene Mallari

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what was the first ai - featured image

  • November 7, 2025
The First Artificial Intelligence Ever Created: Exploring the Origins and Legacy of AI
AI feels modern, but its roots go back long before computers were common. This article...
Allie Delos Santos

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