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Our Blogs

Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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Is AI receptionist worth it_ - featured image

  • January 14, 2026
AI Receptionist: Is It Worth the Investment or Just a Passing Tech Trend?
First impressions shape trust, and AI is transforming customer service through efficiency and cost savings....
Anna Lee Mijares

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How much does an AI receptionist cost_ - featured image

  • January 12, 2026
How Much Does an AI Receptionist Cost? Key Factors That Influence Pricing
AI receptionist costs vary by call volume, features, and integrations. Knowing what drives pricing helps...
Anna Lee Mijares

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ai ivr vs human receptionist coverage - featured image

  • January 12, 2026
AI IVR vs. Human Receptionists: Which Offers Better Coverage and Service?
AI-powered IVR and human receptionists help SMBs handle calls efficiently—AI handles routine tasks while humans...
Rene Mallari

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benefits of a virtual receptionist - featured image

  • January 12, 2026
Top Benefits of Using an AI Virtual Receptionist for Business Efficiency
AI virtual receptionists are transforming business operations. Beyond answering calls, they streamline tasks, cut costs,...
Anna Lee Mijares

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ai customer engagement - featured image

  • January 12, 2026
11 Proven Ways AI Is Changing the Way Businesses Engage Customers
AI doesn’t replace human connection—it strengthens it. By understanding needs, responding faster, and handling routine...
Allie Delos Santos

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ai virtual receptionist for customer service - featured image

  • January 9, 2026
Why AI Receptionists Are Essential for Customer Experience
AI now shapes customer impressions by answering every call quickly and professionally. An AI virtual...
Anna Lee Mijares

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ai answering service - featured image

  • January 9, 2026
The Best AI Phone-Answering Services Businesses Trust in 2025
AI is transforming customer communication, handling calls, leads, routing, and scheduling efficiently. Businesses can offer...
Allie Delos Santos

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gen ai customer service - featured image

  • January 9, 2026
How Generative AI Is Driving Smarter, Faster Customer Support
Businesses face pressure to provide fast, accurate, and personalized support. Generative AI leverages NLU and...
Allie Delos Santos

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accents and dialects ai ivr accuracy - featured image

  • January 9, 2026
How Well AI IVR Systems Understand Different Accents and Dialects
When AI IVR systems misinterpret regional accents, customers get frustrated. SMBs can improve support and...
Rene Mallari

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