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Our Blogs

Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • February 5, 2026
AI Virtual Receptionist Pricing Explained With Real Cost Scenarios
AI virtual receptionists boost SMB efficiency by handling routine calls 24/7, but complex inquiries still...
Rene Mallari

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  • February 5, 2026
12 Factors to Consider When Hiring an AI Virtual Receptionist
Missed calls during peak hours hurt SMB revenue and frustrate customers. AI virtual receptionists manage...
Rene Mallari

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  • February 5, 2026
The Leading AI Sales Agents Powering High-Performing Sales Teams
AI sales agents help SMBs automate tedious tasks, improve lead handling, and close high-value deals...
Rene Mallari

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  • February 4, 2026
10 Things to Look Out For During an AI Agent Demonstration
A polished AI demo can mask real-world flaws, edge cases, and risks. Assess reliability, transparency,...
Julie Collado-Buaron

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  • February 4, 2026
Where to Buy the Best Virtual Receptionist Packages with Lead Capture
If you want a virtual receptionist that does more than answer calls, look for lead...
Anna Lee Mijares

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omnichannel customer service

  • January 29, 2026
Why Outsourcing Omnichannel Customer Service Helps You Deliver Better, Faster Support
Outsourcing omnichannel customer service helps you deliver consistent, high-quality support across channels without overloading your...
Rene Mallari

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airline ai ivr flight status and rebooking - featured image

  • January 29, 2026
Why Intelligent IVR Matters During Disruptions, Delays, and Status Requests
AI-powered IVR systems help airlines manage flight delays and rebooking, reducing passenger frustration. BPOs can...
Rene Mallari

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hipaa compliant ai ivr healthcare - featured image

  • January 29, 2026
Smarter HIPAA Complaint Handling with AI IVR
HIPAA-compliant AI IVR transforms healthcare contact centers by securely handling complaints, standardizing responses, reducing errors,...
Rene Mallari

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Back-Office Outsourcing - featured image

  • January 29, 2026
Back-Office Outsourcing Readiness: The 5 Signs Every Small Business Owner Must Consider Before Delegating
Overwhelmed by emails, invoices, and nonstop work? The founder bottleneck shows it’s time to outsource....
Anna Lee Mijares

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