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Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • December 24, 2025
Do AI-Powered Virtual Assistants Work? Key Efficiency Gains and Cost Savings You Should Know
Customers notice a clear difference when businesses use AI in customer service. In a world...
Ezra Samarista

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  • December 24, 2025
Future Trends for AI-Powered Virtual Assistants in Business and Customer Care
AI agents are changing business operations by automating calls, bookings, and support, improving efficiency, cutting...
Anna Lee Mijares

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  • December 24, 2025
Weighing the Pros and Cons of After-Hours Call Services
After-hours call services keep your business responsive outside 9-to-5, handling calls, bookings, and urgent issues....
Julie Collado-Buaron

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  • December 24, 2025
A Practical Guide to Selecting the Right AI Virtual Receptionist
Constant availability can overwhelm businesses. An AI virtual receptionist handles calls, messages, scheduling, and routine...
Allie Delos Santos

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  • December 23, 2025
The Smart Way for Small Businesses to Automate IVR with AI Voices
Small businesses facing long customer wait times during peak hours can use AI-powered IVR to...
Rene Mallari

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  • December 23, 2025
9 Smart Reasons Hotels Should Upgrade Their IVR Systems with AI
Hotel front desks face peak-time chaos with calls and guest queries. AI IVR and BPO...
Rene Mallari

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best voice ai tools for ivr automation 2025 - featured image

  • December 23, 2025
25 Best Voice AI Tools for IVR Automation in 2025: Top Picks for SMBs
SMBs can struggle with high call volumes while maintaining personalized service. AI-powered IVR, especially when...
Rene Mallari

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  • December 18, 2025
Conversational IVR vs. AI Voicebots: Which Smart Voice Solution Is Best for SMB Customer Service?
On hectic mornings, nonstop calls overwhelm SMBs. This guide compares conversational IVR vs. AI voicebots,...
Rene Mallari

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  • December 17, 2025
AI vs. Human Agents: Who Delivers Better Customer Service?
AI is easing SMB customer service pressures by handling routine inquiries. This article compares AI...
Rene Mallari

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