We Are Unity Communications
At Unity Communications, our mission is to consistently help our clients grow and be successful while providing superior leadership and customer service. Our 350+ onshore, nearshore, and offshore BPO agents serve startup clients up to Fortune 500 accounts. More than 50+ U.S.-based companies leverage our expertise to run, grow, and scale their operations.
Our Values
Kindness
Kindness unleashes the potential to drive long-lasting results.
Honesty
Success thrives on a foundation of transparency and reliability.
Accountability
Promises are kept, and results are delivered when our partnership is built on dependability.
Commitment
Commitment is the catalyst for turning visions into realities, challenges into opportunities.
Our Locations
- 1530 E. Williams Field Road #201Gilbert, AZ 85295, USA
-
(888) 910.0980
(480) 550.8700
- Blvd. Solidaridad No.56 Int.6 Colonia Sahuaro, C.P. 83178 Hermosillo, Sonora Mexico
- (888) 910.0980
Partner with Our Philippines-
Based BPO Group Today!
Fill in the form, or, if you prefer, send us an email or call us:
Phone:
(888) 910.0980
Address
1530 E. Williams Field Rd #201 Gilbert, AZ 85295
Awards and Accolades
Our Executive Team
Our Executive Team
Meet with Our Experts Today!
Work with Us.
You’ll Be in Great Company.
Work with Us. You’ll Be in Great Company.
How We Launch Your Next High-Performing Back-Office Team in Less Than 30 days
While every campaign has different needs, below is a typical template of our onboarding process and campaign launch. Outside factors, such as IT infrastructure, HIPPA and PCI compliance, and communication channel setup, are to be considered. Custom security protocols, custom PC design, and testing of team compatibility are just some of the planning that goes into the proper onboarding of our clients. Whether your campaign simply needs a virtual desktop and logins, or you need a secure on-premises server with nightly backups, we will create a collaborate global team environment.
Day 1-5
Recruitment Starts
Agreement Signed Screening Testing Background
Day 6-20
Agents and Team
Leaders Acquired
Day 30-45
Training Begins
Nesting Mentorship
Evaluation
“The talent they bring is unmatched.”
—Layne Naftis, Operations Manager cpap.com
Our Founder’s Story
When I founded Unity Communications more than 10 years ago, my vision was to find a better solution to help companies grow and be successful by providing superior leadership and customer service. I realized that by complimenting a business’s strengths, we could help them utilize a talented and educated global workforce.
I wanted to create processes that would join this motivated workforce with companies who needed the kind of support staff that would allow their core staff to maximize their productivity. Today, we select our teams not solely based on their skills and talents but by their “mindset.” Positivity, attitude, and an open mind are essential to getting the job done. We have realized that these qualities, along with a willingness to learn and the grit to deal with stressful situations, find these people outperforming others.
We now have locations worldwide, and I remain committed to providing the best solutions to help your company grow and succeed.
Patrick Brown
