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We Are Unity Communications
At Unity Communications, our mission is to consistently help our clients grow and be successful while providing superior leadership and customer service. Our 350+ onshore, nearshore, and offshore BPO agents serve startup clients up to Fortune 500 accounts. More than 50+ U.S.-based companies leverage our expertise to run, grow, and scale their operations.
Agents/Capacity of 2,000
Years Average Account Tenure
Global Clients
YoY Client Retention
Our Mission
As a premier leader in business process outsourcing, our mission is to consistently help our clients grow and be successful while providing superior leadership and customer service, serving startup clients to Fortune 500 accounts.
Our Vision
Being a key part of our clients’ growth is internal to our definition of success. Whether it’s customer service, operational efficiency, back office work or sales, our innovative team tackles each new challenge with creativity and insight.
Phoenix - Arizona
- 1530 E. Williams Field Road #201Gilbert, AZ 85295, USA
- (480) 550.8700
Sonora- Mexico
- Edificio San Pablo, São Paulo 2373-Piso 2, Providencia, 44620 Guadalajara, Jal., Mexico
- (888) 910.0980
- 4647 Molino Blvd Bacoor, Cavite, Philippines
- (888) 910.0980
Our Values
Kindness
Empathy
Respect
Commitment
Accountability
Trust
Honesty
Discipline
Partner with Our Philippines- Based BPO Group Today!
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Awards and accolades
Unity Communications has been an award-winning contact center for sales and support for more than 10 years.
Our Executive Team
Patrick Brown
Founder and CEO
Diana Mcculloch
Chief Experience Officer (CXO)
Pia Olivera
Service Delivery Director
Marie Grace Quio
Director of Finance
Anna Belmes
Director of Operations
Duran Schulze
Legal Counsel & Compliance Officer
Mae Pinpin
Talent Acquisition Manager
Leonil Valencia
IT Manager
Nina Humangit
Managing Head, Employee Success and Support
Shiela Mae Velasco
Digital and Operations
Charita Merino
Content and Communications
Ready to grow better? Schedule a FREE discovery call
Work with Us.
You’ll be in great company.
How We Launch Your Next High-Performing Back- Office Team in Less Than 30 days
While every campaign has different needs, below is a typical template of our onboarding process and campaign launch. Outside factors, such as IT infrastructure, HIPPA and PCI compliance, and communication channel setup, are to be considered. Custom security protocols, custom PC design, and testing of team compatibility are just some of the planning that goes into the proper onboarding of our clients. Whether your campaign simply needs a virtual desktop and logins, or you need a secure on-premises server with nightly backups, we will create a collaborate global team environment.
Days 1-5Recruitment Starts
Agreement Signed Screening Testing Background
Days 6-20Onboarding Begins
Agents and Team Leaders Acquired
Days 30-45Training Begins
Nesting Mentorship Evaluation
Our Founder’s Story
When I founded Unity Communications more than 10 years ago, my vision was to find a better solution to help companies grow and be successful by providing superior leadership and customer service. I realized that by complimenting a business’s strengths, we could help them utilize a talented and educated global workforce. I wanted to create processes that would join this motivated workforce with companies who needed the kind of support staff that would allow their core staff to maximize their productivity. Today, we select our teams not solely based on their skills and talents but by their “mindset.” Positivity, attitude, and an open mind are essential to getting the job done. We have realized that these qualities, along with a willingness to learn and the grit to deal with stressful situations, find these people outperforming others. We now have locations worldwide, and I remain committed to providing the best solutions to help your company grow and succeed.
Patrick Brown
Founder/CEO
