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Unity Communications has been recognized in the prestigious Inc. 5000 list for the fourth consecutive year, exhibiting impressive growth and commitment to innovation.
From its humble beginnings in Arizona to its expansion to the Philippines and Mexico, Unity has continuously evolved to meet clients’ needs. By adding employer of record (EOR) services and virtual medical assistants (VMAs) to its offerings, the company has empowered businesses across industries to thrive.
The achievement celebrates the company’s growth and enduring passion for making a global difference.
The heart of Unity Communications: Our company culture
Our company culture at Unity Communications is more than just a set of values—it is the heartbeat that drives our success. We believe a flourishing workplace fosters innovation and teamwork.
By prioritizing open communication and collaboration, we encourage our employees to share diverse viewpoints and think outside the box for our clients and community.
Embracing inclusivity
Our culture values inclusivity. We recognize that our strength lies in the rich tapestry of employee perspectives. By actively encouraging contributions from all members, we build an environment where everyone feels heard and valued.
Cultivating empathy in every interaction
Empathy is another cornerstone of our culture. We understand the importance of compassion in fostering solid relationships and delivering exceptional service. We tackle challenges together, offering a supportive environment where everyone can grow and discover their potential.
Promoting work-life balance for success
Unity Communications champions a healthy work-life balance. Our hybrid work model offers flexibility, enabling our team to excel professionally and personally. This balance is vital for maintaining high morale and productivity, translating into outstanding customer service.
Developing tomorrow’s leaders
Our company firmly commits to offering programs that nurture future leaders. We develop a workforce equipped to manage challenges and embrace opportunities by focusing on a growth mindset.
Celebrating our people and community
In celebrating our culture, we honor our most valuable asset: our people. Unity Communications is a community devoted to unlocking new possibilities and reaching new heights.
Join us on this inspiring journey!
The driving force behind Unity Communications’s achievements: Our teams
Unity Communications’s success results from a collaborative effort among devoted teams, particularly the Operations, Service Delivery, and Talent Acquisition departments. Each contributes to providing outstanding service, driving innovation, and building a culture that fuels our growth.
Operations: Strengthening our foundation
The Operations team ensures that our daily processes run smoothly and efficiently. They manage resources, streamline workflows, and adopt best practices to increase productivity.
With a steadfast commitment to continual improvement, this dedicated team has successfully reduced operating expenses while upholding excellent service quality. Their focus on high standards has been pivotal to our rapid expansion and ability to meet diverse client needs.
We are excited to celebrate Unity Communications’s recent Information Security Management System (ISMS) (ISO 27001:2022) certification from Americo Quality Standard. This significant achievement showcases our unwavering dedication to excellence and security across all operations and reflects our commitment to our clients.
Service Delivery: Ensuring client satisfaction
Our Service Delivery department is at the forefront of all client interactions, consistently meeting and surpassing expectations. This dynamic group oversees the implementation of our outsourcing solutions.
The department’s ability to form strong relationships has led to high client retention rates and several success stories. They constantly improve our solutions by listening to clients’ input and customizing services to meet their needs.
Talent Acquisition: Building our future
The Talent Acquisition team propels our workforce by identifying and attracting outstanding talent who share our values and goals.
They maintain Unity Communications’s engaging and inclusive spirit by fostering a positive candidate experience and prioritizing diversity. Their efforts have produced highly skilled teams ready to face difficulties and innovate for our clients.
We celebrate these departments’ passion and effort, which have helped Unity Communications emerge as a BPO industry leader. Together, we strive for excellence, leaving a lasting impression on our clients and communities.
Leadership in focus: Anna Belmes and Pia Olivera
Our people are at the heart of everything we do. Two standout leaders, Anna Loraine Belmes and Pia Belle T. Olivera, exemplify the spirit of collaboration, innovation, and leadership that drives our success.
Anna Belmes, director of Operations
Anna Belmes is instrumental in fostering a vibrant workplace. Her engaging and hands-on approach promotes an environment where every team member feels heard and respected.
She continually fosters cooperation and creative thinking while helping transform Unity Communications into an inclusive community. Her availability for chats, advice, or help and friendly communication style reflect her team commitment.
Anna’s leadership has helped build a flourishing workplace culture, and her dedication to making work satisfying and effective motivates everyone around her.
Pia Olivera, director of Service Delivery
Pia Olivera prioritizes her clients’ needs. She leads by providing excellent service and ensuring that our outsourcing solutions precisely match their demands. Her proactive communication demonstrates her commitment to transparency and teamwork.
Pia advocates for a workplace where all team members can easily cooperate and stay informed about organizational updates. Her leadership drives our Service Delivery team to consistently meet and exceed client expectations.
Anna and Pia highlight Unity Communications’s culture of inclusivity, collaboration, and innovation. Their passion and dedication continue to elevate our company, creating a more connected, dynamic, and successful organization.
Fostering a thriving culture: United in growth and inspiration
At Unity Communications, company culture is the core of our dynamic team. We build a collaborative and empowering environment by combining work with meaningful interactions.
A prime example of this is our team-building activities, which foster collaboration and camaraderie across departments. From out-of-town events that encourage bonding to the competitive Mobile Legends Tournament, we prioritize fun and engagement as critical elements of productivity.
Community initiatives, such as the Unity Cares Outreach Project, unite us with a common purpose. Volunteering together, such as providing meals or delivering gifts to the Chosen Children Village Foundation, reinforces our shared values and passion for giving back. These efforts deepen our commitment to making a positive impact within and beyond the workplace.
Recognition is also central to our culture. We celebrate milestones, birthdays, and anniversaries to honor dedication. Events such as Customer Service Week show appreciation for valuable contributions. We welcome new hires with onboarding kits to maintain enthusiasm and support their growth.
Through these initiatives, Unity Communications proves that building a supportive, inclusive, and fun company culture drives innovation and nurtures a loyal and motivated workforce—one that’s ready to excel and inspire.
Looking forward to continued success together
As we commemorate Unity Communications’s remarkable journey, we must thank our incredible team for their hard work and dedication. Their enthusiasm, teamwork, and commitment to excellence have catapulted us to new heights, making our success a collective effort.
With innovative leaders, such as Anna and Pia leading the way, we are excited to face future challenges and possibilities together. We are delighted to continue our adventure, producing long-term impacts for our customers and communities. Together, the future is bright!
