The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...
The global customer experience (CX) administration software market accelerates as enterprises intensify investments in digital...
Tech billionaire and venture capitalist Vinod Khosla has issued one of the boldest predictions yet...
The global digital-enabled business process outsourcing (BPO) market is entering a phase of rapid expansion,...
Sri Lanka’s IT-BPO sector might be generating significantly more revenue than official export data reflects....
Kenya is intensifying its bid to become Africa’s next outsourcing powerhouse. Four of the country’s...
The Philippines is committing at least $25 million yearly to retrain and future-proof its business...
An investigation is now putting renewed pressure on the government to act, after uncovering a...
The global business process outsourcing (BPO) services market is accelerating as advances in artificial intelligence,...
Uganda is pushing to become a regional business process outsourcing (BPO) hub, leveraging its young...
How-to guides, industry updates, tips and actionable advice on how to manage your BPO team like a pro.
