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Stay updated with the latest news, trends, and developments in the AI and outsourcing industry. Explore global and local BPO updates to keep your business informed and ahead in a rapidly evolving market.

  • October 21, 2024
CREATE MORE Bill Affects Philippine BPO Operations

The recently enacted CREATE MORE bill has sparked discussions about its influence on the country’s...

Cherry Joy Robles
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  • May 19, 2025
Netskope Report Warns: AI Use in Healthcare Risks Data Breaches, Spurs Outsourcing Shift
Cherry Joy Robles

  • November 12, 2024
91% of Consumers Want Brands to Engage in Their Preferred Communication Channels, Says Twilio Report
Cherry Joy Robles

  • September 17, 2024
70% of Consumers Would Switch Brands After One Bad AI Experience, Study Says
Cherry Joy Robles

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BAT to Cut 9,000 Jobs, Outsource 3,500 Roles to Accenture, Others as AI Reshapes Operations

  • July 30, 2026
BAT to Cut 9,000 Jobs, Outsource 3,500 Roles to Accenture, Others as AI Reshapes Operations

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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Converge Joins IBPAP as Platinum Member to Future-Proof PH’s $40-Billion BPO Workforce

  • July 29, 2026
Converge Joins IBPAP as Platinum Member to Future-Proof PH’s $40-Billion BPO Workforce

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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USMCA Review Puts Mexico Wage Enforcement in the Spotlight

  • July 28, 2026
USMCA Review Puts Mexico Wage Enforcement in the Spotlight

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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Mexico’s Labor Reform Wave Adds Remote-Work Mandate to Growing Compliance List - Featured Image

  • July 27, 2026
Mexico’s Labor Reform Wave Adds Remote-Work Mandate to Growing Compliance List

Mexico’s Federal Labor Law is undergoing one of its most active reform periods in years....

Julie Collado-Buaron

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Philippine BPO Sector Braces as U.S. Moves to Pull Call Center Jobs Back Home

  • July 9, 2026
Philippine BPO Sector Braces as U.S. Moves to Pull Call Center Jobs Back Home

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium ul doloremque laudantium, totam...

Julie Collado-Buaron

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Cebu BPO Workers Push for P1,200 Wage as Inflation Outpaces Upskilling Promises

  • July 9, 2026
Cebu BPO Workers Push for P1,200 Wage as Inflation Outpaces Upskilling Promises
Workers in Cebu, one of the Philippines’s largest outsourcing hubs, are demanding a P1,200 daily...
Julie Collado-Buaron

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AI-threatened jobs debate - featured image

  • May 26, 2026
AI-Threatened Jobs ‘Trivial,’ OpenAI CEO Says, Sparking Debate on Future of Work

OpenAI CEO Sam Altman has reignited debate over the future of work after suggesting that...

Cherry Joy Robles

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U.S. Hospitals Face Financial Strain as Healthcare Jobs Fuel Labor Market Rebound 

  • May 15, 2026
U.S. Hospitals Face Financial Strain as Healthcare Jobs Fuel Labor Market Rebound 

U.S. hospitals face rising financial pressure in early 2026 as operating costs increase while hiring...

Cherry Joy Robles

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Zimbabwe Bets Big on Outsourcing New BKPO Framework Aims to Transform Economy and Create Jobs

  • May 15, 2026
Zimbabwe Bets Big on Outsourcing: New BKPO Framework Aims to Transform Economy and Create Jobs

Zimbabwe has launched a business and knowledge process outsourcing (BKPO) framework to position the country...

Cherry Joy Robles

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