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Back Office Teams

admin Support

Administrative Support​

We acknowledge the pivotal role of administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out our case study for Administrative and Back-office services.
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Data entry is a vital back-office manual process. But it is also a time-consuming and labor-intensive task that prevents you from focusing on growing your business. Unity Communications provides high-quality, accurate, and timely data entry services that reduce costs and increase quality and efficiency for your organization.

General Book

General Bookkeeping and Accounting Receivables

Our finance and accounting team includes certified CPAs in Canada and the USA. We acknowledge the pivotal role of finance administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business.

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Customer support, chat support, email order management etc

Email and Live Chat

Winning new customers is hard, but keeping and turning your existing customers into supporters and advocates need hard work and consistency. Our email and live chat operators have strong communication and customer care skills guaranteed to provide a superior consumer experience in every transaction. See our case study about virtual back-office teams.

Customer Service in services

Customer Service Virtual Assistants

A growing business means that you are gaining customers and increasing demands on your business. We offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging assignments, meet your business requirements with high-quality output, and improve your customer service experience. Check out our case study about Virtual Assistant Services.

E-commerce Support Services

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In this digital age, the e-commerce industry has grown highly competitive. We can help you stay on your game with our e-commerce support services tailored to your business needs. We also provide stringent security measures and ensure that your business stays PCI compliant to protect your company and confidential information. We work with several Amazon and Shopify sellers and individual one-person shops.

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Order Processing and Fulfillment for E-commerce

Our order processing and fulfillment for e-commerce solutions will take the headache off your increasingly demanding everyday tasks. From processing customer orders, tracking delivery status, and managing store supplies we got you covered. We offer industry and customer-focused services, 24/7 operations, and enhanced productivity levels to improve profit and capital.

Over the shoulder view of a woman working in a call center as IT Support

Outsource your customer support to us to save money and focus on building your business. We provide excellent customer service at a fraction of the cost of a full-time in-house team. Our customer support specialists are rigorously trained in your business and customer needs. Combined with our integrated technology, their human touch effectively handles all aspects of your customer service.

Ready to free up your time?

Store management in services

Store Management and Administrative Support

We acknowledge the pivotal role of administrative support in the development and success of the E-commerce business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business. Check out a case study about E-commerce Customer Support and Sales Operation.

Refund and return in services

Refund and Return Management

Refunds and returns are an important element of running an E-commerce business. The chances of customer dissatisfaction are higher if the plan is not laid out accurately. Outsourcing projects to companies like Unity Communications ensure that this can be avoided. We design processes based on what the store needs and offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging return assignments.

Technology Support Teams

Wireless mobility in services

Wireless Mobility Sales

Unity Communications mobility team provides a complete turn-key experience that includes rate plan analysis, mobility application sales, life cycle management, mobile device management, and 24/7 help desk availability. We provide complete and comprehensive coverage for mid-market and enterprise clients with an award-winning support center for even our most demanding clients. Check out our case study for lead generation and sales.
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Telecommunication Consulting

Our experienced consultants have success in deploying projects that connect devices on a massive scale– from digital marketing to vending machines, education, health-care, and manufacturing. The Internet of Things is here – let us work together.

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GPS Tracking and Fleet Management

We are leaders in selling, onboarding, and deploying large GPS-Tracking, Telematic, and asset location solutions worldwide. With our comprehensive systems operating on AT&T’s backbone, we can deploy custom-crafted solutions with expertise and finesse.

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phone-systems

Phone Systems Sales

Knowledgeable about the AT&T product suite and the businesses capabilities of those who leverage AT&T’s solutions, Unity Communications is in a unique position to bring businesses success through AT&T systems, technological advances, hardware, software, and services

Technology BPO Outsourcing - Smart city and dot point connect modern telecom systems - Information Technology Outsourcing

Unity Communications solves and prevents problems from arising within your IT infrastructure so your business can perform at optimal levels without interruption. Our team of IT specialists operates more nimbly than expensive full-time employees. We provide comprehensive solutions ready to deploy within a few weeks because of our expansive knowledge base. We manage or co-manage your business’ virtual infrastructure for an attractive price.

Healthcare

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Improve your service level by shortening your response time on patient inquiries. Optimize profits while reducing costs, and increase efficiency when you outsource our healthcare billing services. We offer an end-to-end solution for all your medical billing service needs, focused on giving results of the highest caliber and precision.

insurance

Insurance Verification Services

When it comes to Healthcare Insurance Verication, Unity Communications understands the value of accuracy in handling this essential step in the medical billing process to minimize claim denials. Our experienced team offers thorough, concise, and efficient insurance verification services at an affordable rate. Check out our case study for Insurance Verification Services.
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Medical Coders Services

Increase accuracy and reap higher profits and business operations continuity while saving on your overhead costs when you choose to outsource your medical coding tasks with us. We can provide you an A-team of qualified medical coders who specializes in your specific field of expertise to ensure precise and superior output.

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MedicalClaims

Medical Claims Processing

Manage medical claims cost-effectively and efficiently by outsourcing medical claims processing services with us. We provide you with the best talents, technology, and processes to help your organization scale, improve efficiency, and generate higher returns.

medicalAccounts

Medical Accounts Receivable

Give your business an edge in managing your claims, process payments, and escalate underpayments when you outsource our healthcare account receivable services. We capitalize on our experienced and skilled specialists and established processes in providing you with seamless, excellent quality, custom-t, and cost-effective assistance.

Call Center

Unity Communications Background Image for BPO learning Center

Unity Communications has more than a decade of experience in contact center outsourcing. We took what we learned from years of providing scalable call center solutions for companies worldwide and introduced game-changing cloud-based services. These omnichannel technologies set up apart from our competitors.

Unity Communications Services

Helpdesk and IT Support Services

With information available at our fingertips, people are always looking for a swift response to their every inquiry. Our specialist teams offer seamless customer experience with omnichannel engagement ensuring an exemplary service no matter what channel your customer’s preferred. Check out our blog about Omnichannel Customer Service and Tier 1 Support to learn more.

Unity Communications Services

Customer Service Virtual Assistants

A growing business means that you are gaining customers and increasing demands on your business. We offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging assignments, meet your business requirements with high-quality output, and improve your customer service experience. Check out our case study about Virtual Assistant Services.

Ready to free up your time?

Unity Communications Services in BPO

Live 24/7 Answering Service

Companies who preferred to have high-touch engagements with their clients still choose phone support services. We can extend your service availability by taking care of your customers after hours and even during holidays with our voice support services.

Business, Technology, Internet and network concept . Young business man working on the tablet of the future , select the virtual screen : outsourcing

Unity Communications has been a leading provider of outsourced technical support services for over a decade. Our technical support specialists provide immediate, thorough, friendly help. We identify and solve customer problems ranging from the physical layer to identifying broken code.