Wireless Watchdogs, the award-winning wireless management company, needed our outsourcing services to complete daily tasks with efficiency and success.
Absenteeism, Overtime, HR Issues, and Lack of Support Staff
Wireless Watchdogs, the award-winning wireless management company, is an industry leader with a regular need for effective and responsive support staff. When the helpdesk and technical support began to become thinly stretched, pushing overtime limits and hiring temporary staff, the need for more help was evident. With their growth and referral business growing, a lack of qualified local labor was slowing down their salespeople in closing deals.
Creating Processes to Maximize Call Center Staff Productivity
Focus on Core Business Processes
Executing the tedious daily tasks and measuring progress with our new KPI, our offline team was able to rescue time from Wireless Watchdogs’ top-paid employees.In just 4 months, we were able to help the Wireless Watchdogs team exceed their SLA, allowing their customer-facing employees and sales reps to meet their growth targets. Quality of work increased as the internal team spent more time solving complex problems. The payroll savings were incredible, as the need for temporary workers was eradicated and overtime was avoided. These lower costs of payroll provided Wireless Watchdogs more resources to consider expansion and new employee acquisition.